As a Retail Store Manager, I developed and led a professional retail sales team to ensure achievement of store/kiosk revenue targets, operational goals and 100% customer satisfaction. I also supervised the overall daily operation of a store including hiring, discipline, and scheduling of employees to ensure cost effective and quality Store Operations. Additional Responsibilities: * Ensure customer satisfaction * Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store * Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories * Every month I always met the assigned sales performance and profitability criteria and set appropriate individual performance standards for the store/kiosk in line with national standards*

I worked for the Vice President/ General Manager in the Northern California Market. My former headcount of 700+ technicians install at&t services in consumer homes for U-Verse (Advanced TV) and other residential products. My job was to work with them in making referrals and making sure the customer receives a 'Platinum Glove Experience (the smoothest install possible).' Other responsibilities included the R4U Program which entails small business'/organizations with websites that are willing to add a free at&t banner on their website; per example, a customer goes to x website/organization and sees our banner and clicks on our banner from x website and orders products through there web page, then the x organization receives a "kick-back" for the order placed: $50 for TV, $30 for Internet, $20 for Phone, and $35 for Cellular product.

Tour Manager/Public Relations: The new at&tSpecific Program Assignments: Manage at&t Sales Reps in W, MW, and SW Regions and public/media relations for Major Golf and Tennis Events on behalf of at&tSales Manager/Public Relations: SBC Mall Tour and SBC Showcase MallFarmington Hills,CT; San Diego,CASpecific Program Assignments: Managed SBC Sales Reps in Conneticut and was public/media relations in San Diego Showcase Mall.Tour Manager/Driver: SBC Be Connected Tour and SBC Blue Room TourWest, Midwest, and Southwest RegionsSpecific Program Assignments: Managed and Transported a 10x20 and 20x20 tent for setup at different Festivals and State Fairs. Executed a strong, interactive sales presence while Promoting SBC Brand and line-up of products. The primary contact with PR of the Festivals and Fairs and managed all setup and breakdown of the event.

December 2004-2006 Gail & Rice Southfield, MIDodge Narrator: DaimlerChrysler Product PresenterLos Angeles; Detroit,MI; Chicago, IL; Cleveland,OH; Dallas, TX; New York,NYSpecific Auto-Show Assignments: Narrate and memorize 7-10 page scripts for specific vehicles of clients choice giving consumers product awareness and increasing consumers will to purchase product.