C&M Learning is more of a rebrand than a new start. My children, Charlie and Max, are the main reason I do this work. They are my ‘sense of purpose’, my conscience and my inspiration. I provide L&D/OD and Coaching solutions for Organisations, Teams and Individuals, across the UK and Internationally. Successfully delivered workshops to CEO/VP level in Russia, USA, South Africa, Ukraine, Poland, Romania, Hungary, Czech Republic, Switzerland, Germany, UAE and throughout the UK. Scope is available for additional contracts/assignments so please don't hesitate to get in touch. I’m also available for Associate work and am confident I can provide the quality, flexibility and work ethic you need.

Responsible for delivery of the Global Digital Learning Strategy which aims to modernise learning and development across all IPF/Provident business areas in circa 12 countries. Key deliverables include:Procurement and implementation of a Global Learning Management System (LMS)Development of digital learning content aligned to the strategic aims of the whole businessSupporting the reduction in overall costs for learning and development Increasing access to development for all by providing mobile learning solutions for field based employeesBuilding the capability of 'in country' training teams to design and manage digital learning contentResponsible for the L&D Workstream supporting a Global Organisational Design change.Key deliverables include:Development of Induction/Transition programmes for all new roles across all areas of the IPF/Provident Home Credit businessBuilding capability of 'in country' training teams to facilitate delivery of modular based development programmes

Operating as part of the IPF Group HR team in an international capacity covering markets in Eastern Europe and Central America. Main responsibilities include:Business L&D partner role for markets in Eastern EuropeDeveloping operational L&D capability in markets in Eastern Europe and Central AmericaGlobal lead for the L&D work-stream supporting an organisational design re-structure across all marketsGlobal lead for eLearning strategyGlobal lead for the L&D work-stream of a customer experience programmeGlobal lead for business ethics

Key achievements:Design, development and implementation of L+D strategy aligned to the business five year plan and using this to create a stakeholder partnership approach to its deliveryDesign of a 'talent' strategy defined as a strategic imperative of the business and ownership of development programmes for those identified as high performance/high potential employeesDesign, development and implementation of a People Performance Management System (PPMS) which identifies business 'talent' and ensures all employees have a professional development plan enabling a culture of learning to flourishDesign, development and implementation of a Graduate Development Programme Development of a process around budget creation which ensures an inclusive approach to defining the monetary aspect of the learning and development strategyIntegration of a partnership approach with niche providers aimed at providing senior leadership team development programmesCreation of an internal quarterly learning and development schedule aligned to the business product offeringProject managing the Asset management coordinated re-accreditation of Investors in PeoplePart of the Atkins Group training management team (TMT) owning people development strategy for the global businessProject management of large scale programmes to support the mobilisation of contracts with the Metropolitan Police Authority, Home Office and the Lloyds Banking group (circa 120 employees across multiple locations for each contract)Positioning the learning and development service as an added value opportunity for clients to purchase bespoke offerings (already taken up by the Home Office)Development of a new starter Induction programme Retaining a delivery element to the role ensuring L+D resource is able to support all aspects of the learning cycle and therefore maximise business investment in this expertise

Reporting directly to the Lorien Group Managing Director and responsible for all internal learning and development solutions across all business unitsKey skills and achievementsEstablished an L+D function within the Lorien Group business from scratchDevelopment of a learning and development curriculum for the; IT Recruitment, Engineering and Customer Research businessImplementation of an internal management and leadership development programme Implementation of recruitment aligned employee professional qualification provision (REC) Full management responsibility for L+D budgetIntroduction of a customer service philosophy (Touch points) to the recruitment businessIdentified niche L+D partner providers to ensure 'world class' sales and I.T. knowledge training availableImplementation of an employee appraisal system from scratchOverall of existing employee Induction programme Changed to culture of the business to one which embraced the opportunities created by L+DOwnership of all areas of the learning cycle, including significant delivery, as part of the defined L+D curriculumPresented at sales conferences within the recruitment business

Head of Training and Development function for an Insurance broker. Reporting to HR Director and responsible for the line management of a multi functional training teamKey skills and achievementsManaged a team of L+D professionals providing full employee development coverage across Manchester and Dublin officesProject managed the sourcing and transition into a brand new 'state of the art' training centreManaged the day to day running of the Carole Nash training centreIntroduced an internal management development programme Introduced learning agreements which safeguarded business investment in employee professional developmentFull responsibility for the L+D budget

Reporting directly to the Training and Development Manager and responsible for all aspects of the learning cycle within the customer services division of the O2 businessKey skills and achievementsResponsible for the identification of all employee training needs within the customer service division (circa 2000 employees)Responsible for designing and delivering learning solutions in; customer service, product knowledge, systems implementation, supervisory skills, employee InductionAssumed line management responsibility for a team of operational subject matter experts delivering new employee training in preparation for the opening of a 1,500 population call centreResponsible for coaching, mentoring new members of the L+D team as it grew from two employees to fifty-four employees

Reporting directly to the Training and Development Manager and responsible for the administration of all learning and development solutions for the customer services division of the O2 businessKey skills and achievementsManaged the L+D administration to support a growth programme which led to 1,500 employees being recruited into the business customer service division