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Director Business Operations, ITSS at Orange Business Services, Paris FranceHead M2M International BU, Orange Business Services, Paris, FranceMajor Programmes, International Business and Programme Experience: Orange Business Services, (OCB), Paris, France..Head ITS BU Asia Pacific Region: Orange Business Services, Sydney AustraliaHead Global Customer Transition: Orange Business Services, Paris FranceDirector IT Operations: SITA-Equant, Paris, France Senior Consultant: Airline and Travel Applications, Equant, Guildford EnglandProgramme Manager: Fuijitsu ICL Bracknell England(Various) Apps support & development posts Fujitsu ICLSpecialties: BU Management, Team Management, Problem & Change Management, International Business experience since 1989, Problem & Change Management, Programme Management/Direction, M2M, Machine to Machine, IT / IS Services & Infrastructure, Delivery and Operation, Business Management, Managed IT Services, P+L Management, Private Cloud, Public Cloud, International projects, International Programmes, International Business, French Speaker
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Programme DirectorOrange Business Services France Jan 2016 - Dec 2017Paris Area, FranceManaging a Cloud Product Deployment and OperationsProduct and Feature developmentP+LSupport for PresalesOperation and Service Management
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Business Operations DirectorOrange Business Services France Mar 2013 - Dec 2015Paris FranceBusiness Operations Director for LVMH CHIC Account Business UnitDeployment of Cloud Services for the LVMH Group of Companies
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Head M2M International Bu ItssOrange Business Services Dec 2009 - Jul 2012Paris FranceCreation and management of the M2M International BU for Orange Business ServicesAdjoint to Head of Region for ITSS (EMEA & Americas) -
Head Major Programmes Its Bu Emea & AmericasOrange Business Services Mar 2008 - Nov 2009Responsible for major programme success for the ITSS BUAdjoint to Head of EMEA & Americas BU
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Head Of Asia Pacific Region, Its Business UnitOrange Business Services Jul 2006 - Feb 2008Mission: Customer FacingManagement of the Asia Pacific Region ITS Business Unit for Orange Business Services, (formally Equant).Align the BU with the 4 regional sales departments and indirect channels creating and implementing improvement plans for each. Addressing visibility, portfolio, pricing, staffing and training on services; how to sell and deliver them.Create an alliance of IT services representatives across Orange Business Services Professional Services.Reorganise and build a team in Asia Pacific to support growthDouble the IT Services Business Unit Revenues in 2007
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Head Of Global Customer TransitionOrange Business Services Mar 2002 - Jun 2006Mission:Management of the project teams responsible for the delivery of Messaging, Hosting and Security solutions for Orange Business Services, (formally Equant).Merge 4 project management teams (AMRs, APA, France & EUMA), whilst improving Project Management capabilityStandardise process, globalise the team, forge new and reinforce existing relationships with other departments and suppliers, change skills mix in the teams from technical to business bias.Take ownership, improve efficiency and install controls for the order management processDelivered 66Million euros of new Business in 2004 and grew that to over 75Million in 2005.Exceeded 85% on time, 90% on budget and 12% under.
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Director Of It OperationsSita-Equant Joint Venture Jan 2000 - Feb 2002MissionPrepare the operation for merger with Global one and Equant, rationalising - wherever possible o cost of ownership in data centreso applications o LAN services and desk top. Operate with 3rd Party Suppliers in complex service relationships.Key Achievements: Saved 1.1 Million USD on desk top contract for France by addressingo the performance against SLAo simplifying roles and responsibilities between supplier, internal IT teams and the user communityo implementing an active asset management systemIncreased SLA adherence and performance of Corporate Systems by deploying global monitoring system and “Follow the Sun” Console – previously failed twiceOperational deployment of a global call management system. Saved of 1,4M USD over 2 years by rationalising SAN technology across 2 data centres. -
Senior It&S ConsultantEquant Application Services Nov 1998 - 1999IS Consultant to the Airline and Travel industries majoring in Electronic Trading, Middleware Solutions and complex Project Management.Mission: Customer FacingSalvage a 10M USD outsourced development of an application, (6months in), whose objective was to consolidate and replace the supply chain systems and processes of a large Telco with a single integrated solution. Key Achievements:Project Stopped and rescoped.Reuse of 3M USD of hardware and software within 9 monthsDeployment of a prototyped (oracle) solution for 50% of the processes on a fixed price contract.System rolled out globally (every major city world wide) – removing local processes and systems
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Corporate Programme ManagerFujitsu Icl Jul 1996 - Nov 1998Mission: InternalDeployment of Processes and Systems to secure and manage inter company and cross border trading between operating companies within the ICL group.Key Achievements:Quick win deployment of an excel based spreadsheet process for reconciliation of accounts (monthly). Subsequent deployment of a Hyperion based solution to replace the quick win.Deployment of internal and external EDI trading architecture and processes between operating companies systems (trading agreements and standard systems interfaces.Deployment of a standardized COLD storage system reducing disk space and paper archiving requirements corporately and allowing the swift access of trading document images. -
Design Manager - Telecoms Mediation ServicesFujitsu Icl May 1995 - Jun 1996
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Software Product ManagerFujitsu Icl May 1994 - May 1995
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Development Team LeaderFujitsu Icl Jan 1992 - Apr 1994
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DeveloperFujitsu Networks Industry Nov 1989 - Nov 1991
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Application Support, Development Engineer (Various)International Computers Limited Jul 1986 - Oct 1989
Phillip Smith Skills
Phillip Smith Education Details
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Computing In Business -
Bridging Technology And Business
Frequently Asked Questions about Phillip Smith
What is Phillip Smith's role at the current company?
Phillip Smith's current role is Former Programme DirectorRETIRED.
What is Phillip Smith's email address?
Phillip Smith's email address is ph****@****mac.com
What is Phillip Smith's direct phone number?
Phillip Smith's direct phone number is +151330*****
What schools did Phillip Smith attend?
Phillip Smith attended The University Of Huddersfield, The University Of Huddersfield.
What skills is Phillip Smith known for?
Phillip Smith has skills like Business Management, Change Management, Team Management, Service Delivery, Problem Management, Management, It Service Management, M2m, Cloud Computing, It Operations, Leadership, It Strategy.
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