Customer focused leader with strategic insight into improving the customer experience. Overseeing multicultural 24/7 Customer Service team. Leading a team that is a difference on a global scale.Primary Functions:Built and lead a customer-centric team while ensuring that a scalable Customer Advocate team structure is in place to evolve and grow with business needs and company strategy.Optimized the customer experience through close collaboration with cross-functional teams to determine customer satisfaction and how to ensure a consistent concierge experience.Fostered a culture of engagement and excitement to bring out customer-driven results where team members feel empowered to put the customers first, grow their career, and develop within the organization.Served as a core leader in planning and facilitating an organization-wide change while culturing efforts systematically.Ability to notice the environment, formulate and execute a strategy to ensure company objectives are achieved.Developed a multicultural team while empowering team members to hone their cultural expertise to improve the customer experience.Communicate high-level customer insights and themes through dissection of detailed customer experiences in a manner understood by relevant audiences across the organization.Oversee and manage contact center systems, including identification of new emerging contact center technologies and implementation of system enhancements to ensure operational excellence in customer satisfaction.

Sales: Dealer, Retail and Management Dealers (B2B):- Create promotions based on company needs to drive sales- Manage and service geographical territories of the dealer network- Creation and execution of sales promotions/campaigns Direct To Market (B2C): - Create digital campaigns to drive direct sales - Organize and execute monthly promotions- Create custom packages to tailor to customers needs vs. budgets - Create traceable threads for B2C customers Management:- Create geographical territories for sales team- Create sales programs and procedures for Territory Managers (TM)- Develop protocol for sales to be tracked for TM- Management of Territory Managers - Training of all new TMMarketing (B2B/B2C): - Creating company identity - Management of social media outlets: Facebook, Instagram and YouTube- Creating event activation plans- Execution of onsite event activation - Work with strategic partners to maximize promotions and relationships - Management of marketing team within project executions- Creative collection management of data and assets for future purposes

Account Executive- Meeting and liaising with clients to discuss and identify their advertising requirements;- Working with agency colleagues to devise an advertising campaign that meets the client's brief and budget;- Presenting, alongside agency colleagues, the campaign ideas and budget to the client;- Working with the account manager to brief media, creative and research staff, and assisting with the formulation of marketing strategies;- Liaising with, and acting as the link between, the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively;- Negotiating with clients and agency staff about the details of campaigns;- Presenting creative work to clients for approval or modification;- Handling budgets, managing campaign costs and invoicing clients;- Writing client reports;- Monitoring the effectiveness of campaigns;- Undertaking administration tasks;- Arranging and attending meetings;- Making 'pitches', along with other agency staff, to try to win new business for the agency.Accounts: Coca-Cola (NOS Energy Drink):- Management of official licensing from Holly Performance- Line launch: NOS Energy and NOS Power Shot - National promotion management (Digital, On Site, B2B Distribution) - Asset management- Asset negotiations and contracting- Event activation/management - Digital and social media management - Media buy management - Retail partner promotion initiatives Chevrolet:- Website design management - Digital content management - National outreach initiatives- Content creation - Small car enthusiast marketing- Event activation - Event broadcasting management Exxon Mobil – Mobil 1 (Racing/Motorcycles/Retail): - Asset management - Event activation - Media purchasing and management - PR management - Global media relations - Line launch - National awareness initiatives - Content creating- National retail promotions