Phil Moore Email & Phone Number

London, Gb

Veghel, Noord Brabant, Nl

Partnering with senior business leaders in the UK to further drive excellent levels of support and content for our c.850 employees. In addition, in being part of the global Vanderlande People Services team, the role is key to embedding the HR target operating model, driving adoption of the HR system stack from self-service on Workday, knowledge management via the company intranet, through to support serviced via an HR tick-eting solution.

London, Gb

Responsible for the strategic design, improvement and delivery of all our people processes, for the end-to-end employee life-cycle, including transactional HR processes, recruitment, on-boarding, change processing.Strategic planning, improvement, integration and delivery of our range of HRIS technology. Leading the business planning and budget planning processes on behalf of the Operations function. Taking a strategic lead on planning and executing our improvement and delivery work on reward, including pay and grading, job evaluation, annual pay review processing, allowances and all contractual pay management matters.

High Wycombe, Buckinghamshire, Gb

London, Gb

Burberry’s global HR team is built around four key Centres of Expertise; HR Operations, Resourcing & Talent, Reward & Recognition and Organisational Design. Together, these focussed and dedicated teams support the evolution of an agile connected Burberry, nurturing the talent and leadership of today and tomorrow.The Employee Service function provides an integrated, efficient and effective HR administrative, generalist and Employee Relations advisory service that exceeds the customer’s expectations. The Head of Employee Services works across the UK Corporate office and European region and ensures effective support and first point of contact for HR queries for all internal customers (circa 3700 employees).Responsibilities include:• Leading team of 20 employees based in London, Paris, Barcelona and Milan.• Implementing the vision and the strategy for the Employee Services team.• Ensure transition of the Ops team to the end state model is achieved to agreed time scales• Embed measures that focus the team on accuracy and quality responsiveness, turnaround time and first contact resolution rate.• Identify and implement opportunities for operational efficiency either through aggregation of services, process optimisation or new technologies.• Manage the integration of new or increased administrative services whilst maintaining BAU service levels.• Create a positive and motivating environment within the team, embedding a culture of in-novation and continuous improvement through leadership and coaching.• Provide clear performance measures and a succession plan in line with the overall strategy.

London, England, Gb

• Accountable for day-to-day management and oversight of HR Service Delivery (HRSD) for 13 countries across Europe.• Responsibilities covering strategy, operations management, service delivery optimisation, policy and process development, deployment and management, HR risk, governance and compliance, HR budget management (£5 million), Shared Service Centre, vendor and people management.Operations Management• Accountability for end to end HR operations across Europe.• Manage and oversee payroll & benefits, functions, delivery and cost.• Design, develop, implement and review regional / local processes. • Drive productivity and service improvement programmes.• Analyse dashboards, metrics and reporting and use data and factual evidence to drive and underpin day-to-day management actions and decision-making. Shared Service Centre and Vendor ManagementResource Management Customer Experience and Relationship ManagementPeople ManagementGovernance, Risk Management and Control

As part of the global contact centre process team led by the global delivery lead, I assume responsibility for all contact centre delivery within the EMEA geography. Responsibilities include maintaining cost efficiency and sustainable levels of productivity fully utilising ABC (Activity Based Costing) and TVC (Time Volume Capturing) methodologies. Working closely with the operations teams I ensure that processes are in line with the global standards and strategy thus positioning ourselves as leaders in the marketplace. Enabling up to date technology, processes & metrics and I support the local centre, sales and solutions teams in definition, development and transition of new accounts into the Budapest centre.The position also comes with full responsibility for the CI (Continuous Improvement) programme for the contact centre in EMEA, with this comes identifying areas for improvement, developing and driving the project work involving Six Sigma and LEAN methodologies also in line with global financial targets.

Overall responsibility for performance (operational KPI & CPI), business controls compliance, productivity (ABC/TVC) results and coordination of people management activities within the contact centre across 5 accounts.People management responsibilities for the domain (in excess of 100 employees) including motivation, training & development, performance management, talent management, pipeline & succession planning etcManaging finances and forecasting for the domain plus, I supported and tracked transition of new accounts into the centre plus the remote management for delivery of a UK based account.Achievements would include 100% green SLAs for the period, financial saving targets being attained as well as effectively developing a strong leadership pipeline in the domain.

Armonk, New York, Ny, Us

I was responsible for European transition of new, external client (from the pharmaceutical industry) to the shared service centre in Budapest. This has been inclusive of all localisation stages, process documentation, business controls, SLA reporting, tool training as well as final preparation including knowledge transfer planning, tool testing and all key deliverables to the client. Go-live was in January 2010.I also took on the management of the delivery team in Budapest as an additional role in August 09, responsible for building up the team of 16 employees to serve 8 markets in 5 languages. This involved training as well as building the department operations system from scratch. I successfully led the transition into stability and high levels of service and performance.

Responsible for recruitment process delivery across Europe. Including people management responsibilities for 40 employees as well as operational and delivery ownership. Led delivery through changes to global recruitment tool as well as successfully driving hiring campaigns across the region.Achieved ‘green’ status for SLAs as well as driving increased productivity measures for both financial years 2007 & 2008.

I had full ownership of assignment expense process delivery as well as Mobility departmental operations. Reporting, training, coaching team members, SLAs & business controls all covered in daily duties. Also involved in transition of the expense process from the UK to Hungary in 2004.

I had full ownership of assignment expense process delivery as well as Mobility departmental operations. Reporting, training, coaching team members, SLAs & business controls all covered in daily duties. Also involved in transition of the expense process from the UK to Hungary in 2004.IBM UK - subcontracted by

The Netherlands and Switzerland.Guidance of IBM employees through international mobility/expatriation process including work permit/visa applications, financial accountability, tax, relocation and schooling for dependants.

Armonk, New York, Ny, Us

Education record

Psychiatric Nursing