Phil Hamlett, Pmp, Csm Email and Phone Number
Lynchburg, VA, US
Phil Hamlett, Pmp, Csm's Location
Greater Lynchburg Area, United States, United States
Phil Hamlett, Pmp, Csm's Contact Details
Phil Hamlett, Pmp, Csm work email
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Phil Hamlett, Pmp, Csm personal email
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About Phil Hamlett, Pmp, Csm
CORE COMPETENCIES: • Thirty-five years of progressive experience as project manager and information technology professional• Goal-oriented individual possessing extensive project management and strong group leadership experience• Proven ability to work seamlessly with business and technology teams to implement best-of-breed automation solutions• Twenty-eight years of experience as academic professor of information technology and project management• Twelve years of experience as an independent business consultant/subject matter expert in information technology, project management and process improvement.• Extensive experience in the development and execution of formal corporate training and talent recruitment strategies• Organized, highly motivated, and detail-oriented problem solverPROFESSIONAL SKILL SETS:• Structured System Development, DMAIC, DMADV, DFSS, Business Process Engineering• Enterprise IT Architecture Design• Interactive Voice Response (IVR) & Computer Telephony Integration (CTI) • Multi-platform database design, administration and tuning• IT Systems Integration/Architecture• Change management process design• Business Continuity PlanningTECHNICAL SKILL SETS:• Oracle, MS SQL Server RDBMS platforms• Structured Query Language (DDL/DML), Transact-SQL, SQL-Plus• Application development/engineering in FORTRAN, COBOL, C++, Clipper and PROLOG languages• Expert user of all parts of the M365 suite (including Visio and Access)• SharePoint - administration and content management• Microsoft Project/Project Server• JIRA/Confluence - administration and advanced report-writing• Microsoft Dynamics 365• Salesforce• Smartsheet• Workday - HCM/Learning Management• Wordpress CMS - administration and content management• Collaboration technologies (Skype, Microsoft Teams, Webex, Zoom, Slack)• Instructional LMS's - Canvas, Blackboard • ServiceNow - administration and trainingSpecialties:• Database Administration• Telecommunications• Project Management - Project Management Professional (PMP) Certified• Six Sigma (DMAIC, DMADV, DFSS) - GE Green Belt Certified• Agile Scrum - Certified Scrum Master (CSM)• Application Programming/Software engineering• Human Resource Management• Corporate Recruiting & Talent Management• Professional Classroom Training and Instruction• Previously held DOE Level 'Q' Security Clearance (2009 -2013)
Phil Hamlett, Pmp, Csm's Current Company Details
Phil Hamlett, Pmp, Csm Work Experience Details
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Senior It Process AnalystUva HealthLynchburg, Va, Us
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Senior It Process Analyst - Project Management LeadUva Health Jun 2023 - PresentCharlottesville, Virginia, Us• Project Management Lead overseeing the implementation of the ServiceNow Information Technology Service Management (ITSM) platform for the entire UVA Health System. Coordinated all aspects of the project including initial consultations with the implementation partner, planning and execution of all development efforts, and comprehensive tracking of all activities related to the successful release of the platform, in an aggressive time frame.
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Principal ConsultantIntellectus Solutions Llc (Formerly Ephpmp.Net) Mar 2012 - Present• Regularly provide formal instruction and consultation to the local professional community on topics related specifically to project management (including PMP certification) , Six Sigma/Process Excellence, and information technology. • Recognized by peers as a subject matter expert in several bodies of knowledge and am regularly called upon to execute formal training classes with varying degrees of complexity and depth. • Work closely with various community and business leaders to identify training gaps in the local professional community and to identify methods to address those gaps.• Provide paid and pro-bono consulting services in project management and technology to several local concerns in the central Virginia area.Clients include:• Central Virginia Community College (CVCC)• CVCC Workforce Solutions• University of Virginia• Genworth Financial• Integrated Technology Group (ITG) Healthcare• Innovate Lynchburg Technology Council• Future Focus Foundation• Master of Project Academy• BWX Technologies (BWXT)• Timberlake Christian Schools• Advanced Manufacturing Technology, Inc (AMTI).• C.L. Lewis Construction• The City of Lynchburg, Va.• The Center for Advanced Engineering & Research (CAER)• L3Harris Corporation• Central Technology Solutions• Lynchburg Pops Community Band• Central Virginia Volleyball (CVVB) -
Adjunct Professor Of Information Technology/Project ManagementCentral Virginia Community College Jun 1997 - PresentLynchburg, Va, UsProvide classroom AND online instruction in:• Database design & management • Web page design and web site management• Microsoft Office (including Access)• Procedural programming• Project Management• Microsoft Project Professional• PMP Examination Preparation• Six Sigma• Social Media Platforms (Twitter)Seventy-four classes taught1400+ hours of formal classroom instruction timeMember of Business & Allied Health Schools Business Management and Marketing Advisory committee -
Volleyball OfficialVirginia High School League Feb 2021 - PresentCharlottesville, Virginia, UsOfficiate VHSL volleyball games at all levels, as well as travel, men's club, and D1/D3 collegiate (ODAC, C-USA) volleyball. -
Musician (Trumpet) & Technology OfficerLynchburg Pops Community Band Jan 2022 - PresentAct as technology officer and webmaster for band's website -- http://www.lynchburgpops.org -
Senior Project Manager/Pmo Lead (Remote)University Of Virginia Oct 2020 - May 2023Charlottesville, Va, Us• PMO Lead for the implementation of Workday Financials – administered the workplan and guided UVa Finance professionals in the execution of work packages to complete the successful release of Workday• Exercised project leadership for the Adaptive workstream feeding into Workday Financials, providing mentorship and project management expertise to team members and key stakeholders. Acted as scrum master, coordinating the efforts of the UVa project team to successfully integrate Adaptive as the budget development tool for Workday Financials• Lead for the cross-platform support and stabilization team – facilitated the implementation of Salesforce as the support platform of choice for the Tier 1 helpdesk after the go-live of Workday Financials• Oversaw the implementation and administration of JIRA workflow management tool for the Workday Financials project –coordinated the configuration of all aspects of the tool, - Performed numerous data migrations onto the platform - Coordinated training for the entire 200+ member UVa Finance Team and managed all granting of license and user privileges - Supervised the execution of over 18,000 project work items contained in the platform - Managed all aspects of issue type management, user-defined field creation and workflow creation - Built an entire companion reporting function in Confluence which provided comprehensive dashboarding for all aspects of the Workday Financials implementation including (but not limited to): risk log management, cut-over planning, cross-platform support, change control, user experience tenant build, user acceptance testing, and post-production platform stabilization• Active member of the UVa Project and Change Management Community of Practice (CoP). Successfully co-facilitated a six-month course to instruct sixteen CoP associates in how to prepare for and pass the Project Management Professional (PMP) exam. -
Project Management Consultant (Remote)University Of Virginia Mar 2020 - Oct 2020Charlottesville, Va, Us
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It Portfolio Director- Crm Solutions (Hybrid/Remote)Worldstrides Jan 2019 - Mar 2020Charlottesville, Virginia, Us• Manage several complex software development projects using waterfall and agile methodologies. • Oversee a portfolio of multiple initiatives delivering Microsoft Dynamics Customer Relationship Management (CRM) for several lines of business. Advise business teams on several key aspects of implementation including requirements gathering, training and organization change management to increase adoption.• Provided overall project leadership from project initiation to schedule creation and execution for major CRM conversion project for the higher education division. Lead cross-functional teams (business analysis, technical design) by defining, prioritizing and directing all aspects of overall project execution.• Facilitate an ongoing relationship with all lines of business across the enterprise to prioritize and provision resources for all CRM-related development work through the administration of a formal project approval process. -
Software Project Manager (Hybrid/Remote)Worldstrides Jul 2017 - Dec 2018Charlottesville, Virginia, Us• Directed all aspects of a three-month implementation which took the higher education division from no CRM capability to a fully functional CRM implementation including requirements gathering, technical design, development and end-user training• Act as Scrum Master on as needed basis, conducting all ceremonies related to agile including running stand-ups, user story refinement, sprint planning and sprint retrospectives.
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Project Management - Lead Consultant (Remote)Fico Dec 2013 - May 2017Bozeman, Montana, Us• Function as lead consultant to leading financial services firms who leverage FICO’s world-class analytic (SaaS) applications. • Lead cross-functional teams (client development, business analysis, and engineering) by defining, prioritizing and directing all aspects of overall project execution. • Directly responsible for oversight and management of the client relationship, including pre-sales need analysis, work activity definition, and communication strategies. • Performed all job duties autonomously as a member of a highly decentralized, multi-geographic professional services team, operating entirely in a remote capacity. -
Enterprise It Project ManagerBabcock & Wilcox Feb 2009 - Oct 2013Akron, Ohio, Us• Managed a complex portfolio of high-profile technical projects spanning multiple domestic locations in the B&W enterprise. Major initiatives delivered included: new satellite offices in Rockville MD and Houston TX, conversion of the entire B&W network to an MPLS-based network architecture, and successful divergence of specific technology platforms in support of B&W becoming a stand-alone company.• Managed ALL aspects of the design, construction and commissioning of a three-million-dollar, state-of-the-art green data center, which spanned a concept-to-delivery timeline of nineteen months. • Responsible for the creation, implementation and administration of a new Project Management Office (PMO), which included the documentation of formal PMBOK-based procedures, standardization for the categorization and initiation of projects, and establishment of appropriate dashboard metrics for reporting project progress to senior-level management. • Designed and programmed a comprehensive SharePoint-based portal for the purpose of centralizing the project management function for the Enterprise IT team. -
Leader -- Call Center Technology/Operations IntelligenceGenworth Financial (Formerly Ge Financial) Nov 2005 - Feb 2009Glen Allen, Virginia, Us• Responsible for direct leadership of eleven-member workforce management team specializing in providing timely call center volume forecasting, call team schedule optimization and appropriate data acquisition and mining needs as dictated by the business.• Act as primary subject matter expert during rollout of enterprise-wide call center scheduling application, servicing over 750 Genworth associates across four high-volume domestic call centers in the continental United States. • Manage all delivery aspects of key business intelligence to contact center leadership through utilization of data mining technologies, web development tools and strategic multi-media applications. • Develop strategies and solutions to leverage technology for delivery of real-time call center servicing metrics to appropriate leadership at all domestic call center operations within Genworth. • Primary liaison between work force management team and call center team leads, providing training, dashboard metrics and subject matter expertise to teams on an as-needed basis. • Act as first-line technical contact with external vendors and service providers to insure timely and error-free integration of new and upgraded applications into the existing technology stack of the call center environment. -
Director Of Recruiting – Genworth Corporate Virginia Tech Recruiting TeamGenworth Financial (Formerly Ge Financial) Aug 2007 - Dec 2008Glen Allen, Virginia, Us• Direct the formulation and execution of Genworth’s comprehensive talent recruiting strategy on the campus of Virginia Tech.• Maintain all relationships with appropriate University personnel, including professors and career services. Perform on-campus recruiting visits and interview sessions as dictated by the needs of the business during the academic year. • Responsible for coordinating all on-campus activity and major recruiting events throughout the academic year. The Tech team, under my leadership, achieved an overall number one rating among major universities that Genworth performed recruiting activities at during the 2007-2008 academic year, in terms of targeted recruiting needs.
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Six Sigma Black BeltGe Financial (Subsidiary Of General Electric) Mar 2003 - Nov 2005Boston, Ma, Us• Successfully executed several enterprise process improvement strategies through utilization of specific Six Sigma tools and methodologies including DMAIC, DMADV and DFSS. Maintained oversight of all project phases and timely reporting of project milestones to members of the operations senior leadership team. • Directly responsible for the mentoring, leadership and certification of eight subordinate Six Sigma green belts placed strategically in business areas to implement specific process improvement initiatives. Oversaw the formulation and execution of Six Sigma training workshops, and preparing Green Belt certification instructional materials. • Led several key initiatives targeted at redesigning workflow for GE’s $45 million GENIUS automated underwriting system. Improvements that were made resulted in 60% productivity lift for life insurance underwriters and case managers. Project lead for major projects to expand and enhance the GE Financial automated underwriting technology platform to more efficiently match digital underwriting requirements data sent from numerous 3rd-party sources.• For certification, designed and implemented a completely web-based help-desk ticketing solution for GE Financial enterprise telecommunications which resulted in achieving 2-day cycle time on 75% of telecommunications help-desk calls and a realized annual savings of $50,000. -
Project ManagerGe Financial (Subsidiary Of General Electric) Mar 2003 - Nov 2005Boston, Ma, Us• Responsible for all technical aspects of in-sourcing operation to transition Long Term Care post-issue servicing from external vendor to an internal Center of Excellence within the Genworth global call center. Maintained oversight of all aspects of technology appraisals and implementations and sole responsibility for the coordination of all telecommunications and call routing requirements.• Supported and lead several key strategic improvement initiatives in the Long Term Care business segment, including integration of multiple underwriter requirement vendors and transition of pivotal externally-managed proprietary information to Genworth's technology platforms.
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Telecommunications SpecialistGe Financial (Subsidiary Of General Electric) Mar 1998 - Mar 2003Boston, Ma, Us• Oversaw the architecture design of a state-of-the-art Interactive Voice Response (IVR) Platform responsible for diverting call volume of 100,000 per month out of the global call center and servicing a user base of over two and a half million policyholders. • Directly involved and retained oversight of all planning and development of call vectoring strategies for the IVR platform and work directly with telecommunications personnel to implement such strategies. • Responsible for creation of IVR project plans including resource allocation, cost-benefit analysis, and return-on-investment considerations, as well as management of outsourcing arrangements with VAR's to provide consulting on an as-needed basis.
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Database AdministratorGe Financial (Subsidiary Of General Electric) Sep 1997 - Feb 1998Boston, Ma, Us• Served as primary DBA for all enterprise SQL Server-based data stores within Genworth, and backup administrator for Oracle RDMS systems.• Responsible for providing 24/7 support in the areas of tuning, troubleshooting and basic administration tasks. • Directly responsible for the maintenance of seven mission-critical production databases, including data warehouses that I architected for IVR data delivery in the client-server environment. • Provided several on-shore and off-shore (contract) application development teams with subject matter expertise in the areas of data modeling, database normalization and optimization.
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Senior Programmer/AnalystGe Financial (Subsidiary Of General Electric) Dec 1995 - Sep 1997Boston, Ma, Us• Lead C++ application developer. • Formulated electronic data interchange solutions responsible for gathering stream data collected from an external, proprietary computer networks and have the data fed directly into existing internal data architecture. These solutions facilitated the need for company general agents to be able to send insurance application data electronically and speed up turnaround times for the approval of such applications. • Designed and implemented change management and source code administration processes using PVCS SCM tools. Maintained responsibility for administering all aspects of the source management cycle including security, configuration and standards enforcement.• Acted as liaison for several outside vendor concerns to define system requirements and prepare functional specifications for outsourcing work.
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Senior Programmer/AnalystBabcock & Wilcox May 1989 - Dec 1995Akron, Ohio, Us• Lead programmer for VAX/VMS COBOL-based shop floor data collection system servicing all of the component-moving and tracking needs of the manufacturing floor environment. Developed software which was responsible for tracking all tiers of the product, releasing each tier for use at the next stage of the life cycle, performing complex mathematical algorithms for assembly of the product, and providing statistical reporting capabilities for engineers involved in the process. • User liaison for the human resources department, specializing in defining requirements and designing applications for specific HR-related functions (i.e. training, re-qualifications, and personnel profiles). • Designed and programmed plant-wide Safety Access Control System which successfully merged cross-platform HR training data maintained in a client-server architecture with security information residing on a VAX 4700 cluster to allow or deny access to controlled manufacturing areas in the plant per Nuclear Regulatory Commission requirements.
Phil Hamlett, Pmp, Csm Skills
Process Improvement
Program Management
Project Management
Change Management
Leadership
Sdlc
Six Sigma
Pmp
Sharepoint
Visio
Business Analysis
Business Intelligence
Strategic Planning
Team Leadership
Vendor Management
Project Planning
Leadership Development
Telecommunications
Microsoft Office
Software Development
Databases
Pmo
Consulting
Ms Project
Access
It Operations
Process Engineering
Operations Management
Operational Excellence
It Strategy
Systems Analysis
It Management
Continuous Improvement
Sql
Dmaic
Database Administration
Software Project Management
Resource Management
Process Management
Social Media
College Teaching
Mentoring
Cobol
Employee Relations
Security Clearance
Instructional Design
Business Process Mapping
Application Development
Process Mapping
Deployment
Phil Hamlett, Pmp, Csm Education Details
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University Of LynchburgPersonnel Management -
Virginia Tech - Pamplin College Of BusinessManagement Science (Now Business Information Technology)
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Leadership LynchburgGraduate - Class Of 2013 (Class 41)
Frequently Asked Questions about Phil Hamlett, Pmp, Csm
What company does Phil Hamlett, Pmp, Csm work for?
Phil Hamlett, Pmp, Csm works for Uva Health
What is Phil Hamlett, Pmp, Csm's role at the current company?
Phil Hamlett, Pmp, Csm's current role is Senior IT Process Analyst.
What is Phil Hamlett, Pmp, Csm's email address?
Phil Hamlett, Pmp, Csm's email address is ep****@****ons.net
What schools did Phil Hamlett, Pmp, Csm attend?
Phil Hamlett, Pmp, Csm attended University Of Lynchburg, Virginia Tech - Pamplin College Of Business, Leadership Lynchburg.
What are some of Phil Hamlett, Pmp, Csm's interests?
Phil Hamlett, Pmp, Csm has interest in Science And Technology, Children, Education, Economic Empowerment.
What skills is Phil Hamlett, Pmp, Csm known for?
Phil Hamlett, Pmp, Csm has skills like Process Improvement, Program Management, Project Management, Change Management, Leadership, Sdlc, Six Sigma, Pmp, Sharepoint, Visio, Business Analysis, Business Intelligence.
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