Phil Hamlett, Pmp, Csm Email & Phone Number

Lynchburg, VA, US

Charlottesville, Virginia, US

• Project Management Lead overseeing the implementation of the ServiceNow Information Technology Service Management (ITSM) platform for the entire UVA Health System. Coordinated all aspects of the project including.

• Regularly provide formal instruction and consultation to the local professional community on topics related specifically to project management (including PMP certification), Six Sigma/Process Excellence, and.
• Recognized by peers as a subject matter expert in several bodies of knowledge and am regularly called upon to execute formal training classes with varying degrees of complexity and depth.
• Work closely with various community and business leaders to identify training gaps in the local professional community and to identify methods to address those gaps.
• Provide paid and pro-bono consulting services in project management and technology to several local concerns in the central Virginia area.Clients include:
• Central Virginia Community College (CVCC)
• CVCC Workforce Solutions

Lynchburg, VA, US

• Provide classroom AND online instruction in:
• Database design & management
• Web page design and web site management
• Microsoft Office (including Access)
• Procedural programming
• Project Management

Charlottesville, Virginia, US

Officiate VHSL volleyball games at all levels, as well as travel, men's club, and D1/D3 collegiate (ODAC, C-USA) volleyball.

Act as technology officer and webmaster for band's website -- http://www.lynchburgpops.org

Charlottesville, VA, US

• PMO Lead for the implementation of Workday Financials – administered the workplan and guided UVa Finance professionals in the execution of work packages to complete the successful release of Workday
• Exercised project leadership for the Adaptive workstream feeding into Workday Financials, providing mentorship and project management expertise to team members and key stakeholders. Acted as scrum master, coordinating.
• Lead for the cross-platform support and stabilization team – facilitated the implementation of Salesforce as the support platform of choice for the Tier 1 helpdesk after the go-live of Workday Financials
• Oversaw the implementation and administration of JIRA workflow management tool for the Workday Financials project –coordinated the configuration of all aspects of the tool, - Performed numerous data migrations onto the.
• Active member of the UVa Project and Change Management Community of Practice (CoP). Successfully co-facilitated a six-month course to instruct sixteen CoP associates in how to prepare for and pass the Project.

Charlottesville, VA, US

Charlottesville, Virginia, US

• Manage several complex software development projects using waterfall and agile methodologies.
• Oversee a portfolio of multiple initiatives delivering Microsoft Dynamics Customer Relationship Management (CRM) for several lines of business. Advise business teams on several key aspects of implementation including.
• Provided overall project leadership from project initiation to schedule creation and execution for major CRM conversion project for the higher education division. Lead cross-functional teams (business analysis.
• Facilitate an ongoing relationship with all lines of business across the enterprise to prioritize and provision resources for all CRM-related development work through the administration of a formal project approval.

Charlottesville, Virginia, US

• Directed all aspects of a three-month implementation which took the higher education division from no CRM capability to a fully functional CRM implementation including requirements gathering, technical design.
• Act as Scrum Master on as needed basis, conducting all ceremonies related to agile including running stand-ups, user story refinement, sprint planning and sprint retrospectives.

Bozeman, Montana, US

• Function as lead consultant to leading financial services firms who leverage FICO’s world-class analytic (SaaS) applications.
• Lead cross-functional teams (client development, business analysis, and engineering) by defining, prioritizing and directing all aspects of overall project execution.
• Directly responsible for oversight and management of the client relationship, including pre-sales need analysis, work activity definition, and communication strategies.
• Performed all job duties autonomously as a member of a highly decentralized, multi-geographic professional services team, operating entirely in a remote capacity.

Akron, Ohio, US

• Managed a complex portfolio of high-profile technical projects spanning multiple domestic locations in the B&W enterprise. Major initiatives delivered included: new satellite offices in Rockville MD and Houston TX.
• Managed ALL aspects of the design, construction and commissioning of a three-million-dollar, state-of-the-art green data center, which spanned a concept-to-delivery timeline of nineteen months.
• Responsible for the creation, implementation and administration of a new Project Management Office (PMO), which included the documentation of formal PMBOK-based procedures, standardization for the categorization and.
• Designed and programmed a comprehensive SharePoint-based portal for the purpose of centralizing the project management function for the Enterprise IT team.

Glen Allen, Virginia, US

• Responsible for direct leadership of eleven-member workforce management team specializing in providing timely call center volume forecasting, call team schedule optimization and appropriate data acquisition and mining.
• Act as primary subject matter expert during rollout of enterprise-wide call center scheduling application, servicing over 750 Genworth associates across four high-volume domestic call centers in the continental United.
• Manage all delivery aspects of key business intelligence to contact center leadership through utilization of data mining technologies, web development tools and strategic multi-media applications.
• Develop strategies and solutions to leverage technology for delivery of real-time call center servicing metrics to appropriate leadership at all domestic call center operations within Genworth.
• Primary liaison between work force management team and call center team leads, providing training, dashboard metrics and subject matter expertise to teams on an as-needed basis.
• Act as first-line technical contact with external vendors and service providers to insure timely and error-free integration of new and upgraded applications into the existing technology stack of the call center.

Glen Allen, Virginia, US

• Direct the formulation and execution of Genworth’s comprehensive talent recruiting strategy on the campus of Virginia Tech.
• Maintain all relationships with appropriate University personnel, including professors and career services. Perform on-campus recruiting visits and interview sessions as dictated by the needs of the business during the.
• Responsible for coordinating all on-campus activity and major recruiting events throughout the academic year. The Tech team, under my leadership, achieved an overall number one rating among major universities that.

Boston, MA, US

• Successfully executed several enterprise process improvement strategies through utilization of specific Six Sigma tools and methodologies including DMAIC, DMADV and DFSS. Maintained oversight of all project phases and.
• Directly responsible for the mentoring, leadership and certification of eight subordinate Six Sigma green belts placed strategically in business areas to implement specific process improvement initiatives. Oversaw the.
• Led several key initiatives targeted at redesigning workflow for GE’s $45 million GENIUS automated underwriting system. Improvements that were made resulted in 60% productivity lift for life insurance underwriters and.
• For certification, designed and implemented a completely web-based help-desk ticketing solution for GE Financial enterprise telecommunications which resulted in achieving 2-day cycle time on 75% of telecommunications.

Boston, MA, US

• Responsible for all technical aspects of in-sourcing operation to transition Long Term Care post-issue servicing from external vendor to an internal Center of Excellence within the Genworth global call center..
• Supported and lead several key strategic improvement initiatives in the Long Term Care business segment, including integration of multiple underwriter requirement vendors and transition of pivotal externally-managed.

Boston, MA, US

• Oversaw the architecture design of a state-of-the-art Interactive Voice Response (IVR) Platform responsible for diverting call volume of 100,000 per month out of the global call center and servicing a user base of over.
• Directly involved and retained oversight of all planning and development of call vectoring strategies for the IVR platform and work directly with telecommunications personnel to implement such strategies.
• Responsible for creation of IVR project plans including resource allocation, cost-benefit analysis, and return-on-investment considerations, as well as management of outsourcing arrangements with VAR's to provide.

Boston, MA, US

• Served as primary DBA for all enterprise SQL Server-based data stores within Genworth, and backup administrator for Oracle RDMS systems.
• Responsible for providing 24/7 support in the areas of tuning, troubleshooting and basic administration tasks.
• Directly responsible for the maintenance of seven mission-critical production databases, including data warehouses that I architected for IVR data delivery in the client-server environment.
• Provided several on-shore and off-shore (contract) application development teams with subject matter expertise in the areas of data modeling, database normalization and optimization.

Boston, MA, US

• Lead C++ application developer.
• Formulated electronic data interchange solutions responsible for gathering stream data collected from an external, proprietary computer networks and have the data fed directly into existing internal data architecture..
• Designed and implemented change management and source code administration processes using PVCS SCM tools. Maintained responsibility for administering all aspects of the source management cycle including security.
• Acted as liaison for several outside vendor concerns to define system requirements and prepare functional specifications for outsourcing work.

Akron, Ohio, US

• Lead programmer for VAX/VMS COBOL-based shop floor data collection system servicing all of the component-moving and tracking needs of the manufacturing floor environment. Developed software which was responsible for.
• User liaison for the human resources department, specializing in defining requirements and designing applications for specific HR-related functions (i.e. training, re-qualifications, and personnel profiles).
• Designed and programmed plant-wide Safety Access Control System which successfully merged cross-platform HR training data maintained in a client-server architecture with security information residing on a VAX 4700.

M. Ad., Personnel Management

Bachelor’S Degree, Management Science (Now Business Information Technology)

Graduate - Class Of 2013 (Class 41)