Senior Vice President (Svp) - Technology Executive
Charlotte, Nc, Us
SVP, TECHNOLOGY EXECUTIVE, Life & Specialty Servicing, (2019 – Present)Focused on development and implementation of digital transformation for consumer life events, legal, and internal operations support including: AML, Large Currency Reporting, Safebox, Military Benefits, Credit Reporting, Bankruptcy, Estate Servicing, Channel Support, Account Opening/Corrections, Legal Orders. * Delivered 68 Customer digital self-service solutions with average 64% ROI while increasing customer satisfaction.* Implemented Scrum, Kanban, Scaled Agile practices, increasing velocity by 14%+, reducing defects 50%+ and allowing for monthly software product releases.* Created/Enhanced Case Management (BPM) Platforms for: Bankruptcy, AML, Credit Reporting, Military, Estate, Legal Order, Customer Requests for multiple Consumer/Wealth/Small Business Products.SVP, TECHNOLOGY EXECUTIVE, Mortgage Default, (2012 – 2019)Delivered digital mortgage loan modification technology solutions to resolve 1MM seriously delinquent mortgages and meet regulatory 30-day timelines. Role expanded to all Mortgage Default Servicing technology and digital transformation strategy. * Reduced Application Support costs 38%, increased application portfolio 100% and reduced system downtime 14% in one year by simultaneously implementing resourcing, organizational and process improvements.* Executed application strategy for internal, B2B and B2C applications allowing line of business and technology configuration changes in as few as 3 days: $19M+ in technology cost avoidance 2013-2019.* Produced automated, highly configurable, BPM loan underwriting and decisioning system for 55+ loan modification programs containing 75+ decisioning waterfalls and 3,500+ rules, reducing new regulatory programs cost from $4M to ~$100K.* Implemented rules-based system for state required mortgage breach notices and technology changes for 350 regulatory requirements containing 2,700+ rules including Treasury, OCC, States and CFPB.