Responsible for developing and executing the IT Strategy and Road map for Lajitas Golf ResortOversee IT Projects ranging from cloud migrations including ERP, PMS, and POS to upgrades in INFRA and cyber-security.Support Meraki, Microsoft Active Directory environment, MS O365, Azure, HP Servers, Barracuda BA, Mitel phone systems.Lead on-site support team for guest and employeesDirected IT infrastructure construction and relocation efforts of multiple office and site locationsManage all aspects of an extremely dynamic IT department including systems architecture, maintenance, staffing, and budgeting

Timely next level support of workstation/client systems, applications and mobile devices in a diverse enterpriseProvides local and remote assistance to end-users and server/network teamsConfigures and deploys new workstations, printers and software.Excellent customer service skills, and an ability to function within and contribute to a strong team environment.Continues self-education and awareness of hardware, software, and systems related technologyIncluded on on-call rotations on a routine basisTravel to other offices in the Dallas region as needed for supportSetup and configure Wireless Boosters at Board meetings and remote sites for Executive leaders and Board Members. Migrated a hospitality location from a local server based environment to a cloud based AD with Azure and Office365 from a .local domain. Migrated 50+ users to new workstation equipment, and moved the site to a Hyper-V environment with new servers with MS Server 2016, virtual servers, and a barracuda backup with redundancy. Detailed plan for on and offsite backup retention and recovery scenarios. Oversaw the upgrade from an old pbx phone system to a new Mitel Voip phone system. Cleaned up the AD OU groups, devices, and users and set policies in place to further secure and maintain the infrastructures integrity. Interviewed and trained the new local System Administrator for the location, and currently provide assistance when needed. Provide support for the Executive leaders and Board members offsite while away from the corporate office including board meetings, earnings calls, and additional properties used for the leadership team meetings.

Tier 2 support of client systems, applications and mobile devices in a diverse enterprise.Provides local and remote assistance to end-users.Documents issues within enterprise ticket tracking system.Configures and deploys new workstations, printers and software.Excellent customer service skills, as well as the ability to function within and contribute to a strong team environment.

Infrastructure design and Initialization of multiple development and production environmentsDevelopment and Implementation of Security and Disaster recovery strategy and planRebuilding and Analyzing server load and creating solutions to reduce required serversRestore Disaster recovery plan and rebuild sever lost.Maintain laptops and workstations integrity on the network.Monitor server loads, scripts, and network integrity for potential issuesIssue resolution / support for DB Admin, users, and clients

Network analysis, recommendation, and implementationSenior leadership responsible for the direction of manager and supervisor teams MS Server design, Initialization, and maintenance Restore Disaster recovery plan and rebuild sever lostTroubleshooting and resolution for desktop to server issuesMonitor server loads, scripts, and network integrity for potential issues

Network Support position – added new workstations, troubleshooting, repair, etc.On-Site Client Support for client resolving user issues, hardware initialization, and repair.Upgrade projects for multiple clients onsite including new installs and upgrading WorkstationsRacked and setup servers in Data farm plus initialize and confirm connection.Initial setup of workstations and POS Kiosk for clients

IT Lead / First On-Site with the build of the facilities network and system support groupMember of hiring team for staffing the entire facility over 1000 initial associates hired. Worked with Third party vendors with new software and device implementation and troubleshooting as this facility was a complete revamp from previous distribution centers.Managed IT team of supervisors and associates providing next level support for local Distribution Center

Designs, administrates, and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, global email systems, etc)Responsible for managing and maintenance of networks in all branchesProvide day-to-day Assistance to systems' usersConfiguring, managing and troubleshooting of various serversAssist with AD and Exchange with branch offices related issues