Roles and responsibilities:• Provide 24hr support for Manhattan WMS in the Tesco Dotcom Depot that distributes over 80,000 orders daily during peak months for the Tesco Direct Website. • Managing incidents • Testing and Development-Manhattan WMS• Implementing change and deployments using ITIL best practices• Training /knowledge transfer• Data analysis and reporting to other areas of business Key Achievements:• Consistently maintained high level of support within agreed SLAs with minimal impact to customer within an ever changing environment (DB upgrades, order management system changes)• Deployed system improvements to help depot efficiency and performance.• Maintained knowledge base to aid quick resolution of issues• Transitioned knowledge to offshore team ensuring that they have expertise to support to required level.• Maintained accurate data messaging to upstream financial, inventory and website systems• Support of new Tesco transport integration system • Corrected purging routines to enhance system performance• Owner Of Supply Chain change processes(CAB, RFCs, resource, facilitation, quality of changes)

Roles and responsibilities:• To plan and improve warehouse functions using existing systems and reports• Resolve any system related problems. Use Oracle scripts and liaise with Catalyst support• To monitor stock inventories including database correction• Locate and monitor products to ensure productivity levels achievedKey Achievements:• Created many Crystal reports to help warehouse operation monitor and plan work, saving cost and time.• Helped with training of staff due to merge of departments learning new tasks as well as concentrating on own job• Bonus-Recipient of bonus for Peek productivity performance targets 2004-2007

Roles and responsibilities:• Resolve systems problems in warehouse. Systems include Catalyst(RF guns),automation, mainframe• Assist/liaise with warehouse to ensure optimum performances are maintained.• Create new pick areas/help with the design of warehouse. Work with strategies to make picking/replenishment/goods-in procedures more efficient• Maintain and improve existing functionsKey Achievements:• For two years was chosen to take on the role of acting Support Leader for the Problem Resolution Department• Involved with acceptance testing/enhancements and full implementation of new warehouse management system(Catalyst)• Took on supporting functions of new system, consistently maintaining a high standard of work.