Phil Morson Email & Phone Number

Chandler, Arizona, United States

Led comprehensive Root Cause Analysis initiatives for the CEO's office, effectively resolving complex cases and significantly enhancing customer retention. Revamped new hire training programs, achieving over 95% in test scores and elevating frontline performance through focused coaching. Instituted robust quality control strategies to streamline internal processes and developed impactful customer-facing marketing collateral. Conducted extensive training for agents on best practices and emerging technologies, fostering continuous improvement in service delivery.

Chandler, Arizona, United States

Recognized for enhancing agent competencies through targeted coaching and training initiatives. Delivered one-on-one EFX coaching and guided frontline teams to improve key performance metrics, including AHT, Hold times, and NPS. Developed customized strategies that boosted team performance, collaborating with cross-functional teams to implement effective policies and operational procedures. Drove productivity, quality, and customer satisfaction.

Chandler, Arizona, United States

Enhanced front-line support for SMBs and managed 40+ daily calls to resolve disputes and chargebacks. Mentored new hires, developed training curriculum, designed troubleshooting tactics, and ensured compliance with PayPal's risk policies to drive team cohesion and service quality.

Tempe, Arizona, United States

Assisted 14-18 team members daily, and generated $500k+ in monthly revenue through effective cross-selling. Resolved complex issues related to websites, domains, hosting, and email systems while building strong client relationships and driving business growth.

Bayonne, New Jersey, United States

Led and drove innovation and efficiency. Reduced system downtime by 95%, increased customer engagement by 70%, and supported 150+ employees. Managed food & beverage shows and oversaw all aspects from venue selection to advertising. Combined technical expertise with strategic thinking to deliver impactful results across IT and event management.Familiar with the Orthodox Jewish community, I offer culturally sensitive support with respect for traditions and values. I understand the importance of modesty, family, and community involvement. Experienced in engaging with various Orthodox groups, I'm committed to accommodating specific needs and fostering positive relationships. My professional approach ensures Orthodox Jewish clients and colleagues feel comfortable and respected.

Certified, Web/Multimedia Management And Webmaster, 4.0

Web/Multimedia Management and Webmaster

Associate Of Arts - Aa, Culinary Arts/Chef Training, 4.0

Web Development & Business Programming