Phil Munroe Email & Phone Number

Rochester, Mi, Us

Rochester, Michigan, United States

“Creating & sharing the experience of a more flavorful life” ~ Our Mission

Rochester, Michigan, United States

Rochester Hills, Michigan, United States

Pontiac, Michigan, United States

Our Mission:To create a safe place with restorative programming for survivors of human trafficking to rewrite the stories of their lives, while also providing community education and awareness.Hope Against trafficking is a 24-month residential program that provides restorative housing and comprehensive services focused on physical, mental, emotional and economic transformation. This dedicated housing and programming is committed to serving adult female survivors of sex and labor trafficking induced by threat, force and/or coercion.

Troy, Michigan

Lombard, Illinois

Troy, Michigan

Zed451

-Provided leadership to Executive Chef, 3 Sous Chefs, 4 Restaurant Managers, 2 Sales Managers and a team of 130 hourly staff-Conducted all annual salaried reviews, weekly 1-on-1’s with all managers and ensure all goals and tasks are being accomplished in a timely fashion-Responsible for creating the annual budget and managing all operating aspects of the profit and loss statement-Ensured all pricing structures were aligned with financial goals and objectives-Accountable for all local store marketing utilizing social media applications Facebook and Twitter. I had successfully generated a loyal following of 1,600 people on the ZED451 Chicago Twitter account and built a faithful fan base of 525 on the ZED451 Chicago Facebook fan page in 1 year.-Hosted quarterly networking events to target future business and to build private event sales.-Developed a sales plan to build convention business through researching convention booth size and locations and performing cold calls 3 months prior to the start of the convention.-Successfully managed the ZED451 shuttles to create mobile billboards during convention periods and to provide an increased value for our clientele through complimentary pick-up and drop-offs to local hotels, restaurants and nightclubs.-Responsible for overseeing new general manager training programs-Assisted in the development of an industry leading training program focusing on a personal hands on approach to training by building emotional connections with our employees which directly resulted in less than 15% turnover-Created a corporate driven wine training program through Constellation Wines US and The Academy of Wine which improved guest satisfaction through increased product knowledge-Awarded “National Affiliate Partner of the Year” by the National Concierge Association for the development of a concierge driven service program-Coordinated all management training for the implementation of the ONE POS computer system

-Provided leadership to a team of 30 managers and 275 employees covering 4 floors in the John Hancock Center-Partnered with H.E.R.E. Local Union 1 to ensure a good working relationship between union employees and management-Conducted all annual salaried reviews, weekly 1-on-1’s with all managers and ensure all goals and tasks are being accomplished in a timely fashion-Increased annual sales by 15% in 2 years while serving over 1,000,000 guests annually-Wine buyer overseeing a 280 selection wine list with wine sales of $3 million annually-Created the annual budget with the corporate controller and managed all operating aspects of the profit and loss statement-Provided leadership to a team of 2 sales managers, catering coordinator and a Director of Sales-Worked alongside the Executive Chef on the creation of the monthly charitable menus and wine pairings-Worked closely with The Greater North Michigan Avenue Association (GNMAA), AIDSCARE, Illinois Restaurant Association (IRA), Chicago Convention Tourism Bureau (CCTB), Where Magazine and Concierge Preferred Magazine to help promote the restaurant through off-premise events and becoming a strategic dining partner for the city of Chicago-Oversaw all manager training programs-Reorganized purchasing and receiving guidelines for all food and beverage to ensure more efficient product movement from the storeroom to the 95th and 96th floors. This resulted in lower labor costs due to increased communication and decreased elevator trips for delivery of food and beverage.-Implemented e-mail and voice mail accounts for all managers within the company to increase effective levels of communication resulting in better internal and external guest satisfaction-Responsible for product set-up for Posi-Touch POS implementation-Coordinated all management and hourly training for the implementation of Posi-Touch computer system

Oversaw all aspects of a full-service restaurant, while leading 5 managers in a $2million/year operation. Was responsible for building delivery sales by working with local corporations, as well as maintaining a fleet of 5 delivery vehicles. Created an hourly training program and banquet sales program, while assisting in retooling the carry-out and delivery packaging program.

I was directly responsible for all operational aspects of a $5.5 million/year restaurant. Accountable for training and developing a team of 85 hourly staff personnel while decreasing turnover and increasing staff morale. Worked on driving sales through proper utilization of dining space, promoting the sushi bar in “down times” to double sushi sales, along with effective use of the “chef’s table” to increase revenue and hospitality. Created an ongoing wine training program featuring component tastings, wine-maker dinners, and including several “hand sell” wines and champagnes.

The Keystone Ranch Restaurant

Was responsible for managing all aspects of a AAA Four-Diamond restaurant with a total annual revenue of $2 million. Performed yearly budgets, forecasts, variances, scheduling, and capital projects. Managed all banquet functions ranging from $30,000 weddings to intimate homeowner gatherings. Assisted in implementing an action plan to achieve the AAA Five-Diamond award. Assisted in the development of a Wine Spectator, “Award of Excellence” wine list featuring 350 different selections. Other awards include DiRoNa and #1 Zagat's rating in Colorado and Utah.