Cody Shaide Email & Phone Number

Wausau, WI, US

Ensure satisfaction with Schwinn, Mongoose, KidTrax, Instep, Charge, & GT products by handling order, warranty, technical, assembly, troubleshooting, & other inquiries, Manage tickets using Zendesk & orders with SAP.Maintain call rating above 90% & act as front line of quality experience & control.

Wausau, Wisconsin, United States

Assemble, deploy, maintain, & balance bike share fleet to ensure availability.Maintain a sense of ownership over the bikes in the fleet & their condition.Assist in quality control & support stakeholders in advocating for bike share program.Helped re-launch Wausau's first bike share.

Senior Agent providing customer support & technical service for Saris trainers, racks, & infrastructure. Maintained a 90%+ CSAT rating.Used Prowl/Price Spider to monitor & police MAP violations. Oversaw Record low violations, identified unauthorized sellers at a rate of 5/month, & devised unconventional techniques for connecting aliases to known.

Mequon

Represented Customer Service Department on Kaizen team where I adopted & served as administrator for Zendesk rollout.Represented Customer Service Department Strategic Development committee where I helped identify product issues & other areas of improvement with Zendesk, Syteline, & Smartsheets.Conducted b2b & d2c customer service & inside sales. Provided.

Madison, Wisconsin Area

• OE Sales & Logistics Coordinator
• Coordinated sales & logistics of BOSCH e-bike components distribution program
• Established relationships with new OE accountsSales Logistics & Service Representative
• Managed IBD accounts in designated territories
• Liaison for two dozen factory & independent repsOutside Sales Representative
• Set up POP/Merchandising & conducted Saris, CycleOps, & PowerTap clinics

Platteville, Wisconsin

Momentum Bikes is independent bicycle sporting goods store.Responsible for service writing & repair as well as sales & customer service.

Platteville, WI

Organized & administered safety classes & events throughout the state.Participated in Merchandise sales, outreach events, & other duties as directed.Operated SAG wagon for Bike the Barns events.

Rice Lake, Wisconsin

Bent the mission of multisport shop to emphasize community outreach.Worked with DWD/DVR to equip residents with commuting bicycles.Organized annual Grinders namesake events throughout the community.Responsible for managing inventory, service department, & merchandising.A play on words, 'Grinders', sharpens tools for industry. That spirit of salvage &.

Bachelor'S Degree, Philosophy Major; Entrepreneurship Minor

Activities and Societies: TEDxUWPlatteville, Platteville Unicycle Club, Campus Entrepreneurs Organization.My research as a senior focused.

Certified Bicycle Mechanic, Bicycle Mechanics And Repair Technology/Technician

Technician 2.0 Certified; Bicycle Standard of Excellence Level 2 • Bicycle Repair & Overhaul • Suspension Service & Tuning • Effective.

Associate Of Arts And Sciences - Aas, Philosophy

Activities and Societies: Editor of Red Cedar Litterary Magazine, Founder & Director of DarkRoom Photography Club, Member of Charger Chess.