Phil Pepler Email & Phone Number

Manchester, England, United Kingdom

Stockport, United Kingdom

Leading a team of 4 Credit Controllers and 3 Sales Ledger Clerks including conducting one to one work reviews.Credit Control and collections for 37 VW, Audi & Porsche dealerships throughout the UK.Weekly reporting of VW, Audi & Porsche debt and calculating bad debt provision for senior and executive management.Aged Debt Provision reduced from 2.9% to 0.3% at FY15 Year End. Credit Risk management resulted in zero Bad Debt write offs in FY15 H2.Over 60 Day Debt reduced from 9.1% to 0.3% at FY15 Year End.Payments on Account reduced from £236k to £6k at FY15 Year End.Customer visit to key Insurance client, agreeing Invoice Presentation and Ways of Working with two-way communication between client and Credit Control team of Insurance claim invoices and queries. Resulted in all over 60 Day invoice queries resolved and new claims paid within 30 days.Restructured team workload and recruited and trained 5 new members for the Credit Control team.Defined, documented and implemented centralised processes for Credit Control and Sales Ledger, process trained team members and audit processes to ensure adherence to process policy.Defined KPI’s for Credit Controllers and Sales Ledger Clerks, including proactively contacting customers to confirm payment dates for current invoices and escalate invoice queries to dealerships.Created reports which are issued weekly to the dealerships providing summary and detailed listing of outstanding debt and invoice queries.Set up monthly conference calls with dealerships to agree actions to resolve invoice queries.

Oldham, United Kingdom

Major provider of consultancy and project management to central and local government, highways, utilities and the private sector with an order book in excess of £1 billion.Member of the SSC Middle Management Team responsible for leading, coaching and developing a team of 9 credit controllers and 1 master data administrator.Implementing an agreed SLA for the credit team to contact customers within 14 days of invoicing and obtain either a payment promise, or details of invoice queries in order to obtain resolution and payment within 30 day terms.Cash Collection to Terms increased from 68% in FY13 (Oct 2012 to Sept 2013) to 91% in FY14 (Oct 2013 to Sept 2014) and to 95% FY15 Q1.Payments on account reduced from £22.2m (July 2011) to under £100k (Sept 2013) and maintained at this level throughout FY14, with all Payments on Account cleared within 30 days.Aged Debt over 60 days reduced from £8.6m (July 2011) to £1.1m (Sept 2014). Debt Profile (percentage of Total Debt over 60 Days) reduced from 26% (July 2011) to 6% (Sept 2014).DSO reduced from 33 days (July 2011) to 23 days (Sept 2014).36% reduction in team resource from 11 to 7 FTE.Project Managed a full cleanse of the customer master data (over 7,500 customer accounts), which resulted in the closure of over 1,000 duplicate accounts with all customers contacted to update customer records with correct contact data, inactive accounts credit blocked and active accounts credit checked and credit limits applied.Monthly conference calls with the billing team to discuss non-compliant invoices and provide advice and support resulting in reduction in non-compliant invoices from 54% to 3%.Resolved invoice queries and secured payment of £1.5m of aged debt with Severn Trent Water account after visiting customer to discuss and agree supply and format of invoices, payment terms and dates, etc. Reconciling sales ledger with Severn Trent’s accounts payable in preparation to transfer to self-billing.

A multinational blue-chip company and a market leader within the Life Science industry, with a turnover exceeding 3.3 billion dollars.Responsible for the credit management and timely cash collection of 500 UK accounts and all (over 100) Eire accounts, with annual sales of £50m and €15 respectively. Reduced DSO from 58 days in 2007 to 38 days at 2009 Year end.Cleared 94% of aged debt over 365 days (invoices dating back to 2003) from $257k to $15k. Aged debt over 180 days reduced from $714k to $69k.Manage Key accounts which include Forensic Science Service Ltd, AstraZenca, GlaxoSmithKline and GE Healthcare.Held face to face and web meetings with Key Customers (GlaxoSmithKline and Trinity College Dublin) to discuss outstanding invoices in query and implemented improvements within the customer’s organization to speed invoice payment.Prepared period end reports of cash collections, aged debt and Days Sales Outstanding (DSO) for the Financial Accountant.Achieved 100% SOX compliance of customer account credit management and customer prepayment accounts.Implemented a new process for the logging and communication of invoice queries between the finance and customer services departments, leading to faster raising of credits & debits and eradicated incorrect & duplication of credit and debiting of invoices in query.Negotiated with Senior Management as the elected representative for the finance function throughout the group consultation exercise for the proposed closure of the Warrington site.Traveled to Glasgow to train the new finance team and provided ongoing support for the four months prior to the closure of the Warrington site.Organised a paintball day for 40 staff from various departments throughout the office, which improved cross-departmental relationships amongst the staff involved.

Fixed term contract credit control roles for Knauff Insulation, Jungheinrich and EWC Ltd covering absence.

Responsible for all aspects of managing a public house / running a business. Including customer relations, stock control, events organisation, marketing and advertising, payroll and accounts (manual and computer) to trial balance, invoicing, banking, managing legislative changes, general office and bar duties.

Recruited over 100 new postal staff for the ME postcode area within a 3 week service level agreement. Advertised vacancies, short listed applicants, administered psychometric testing, interviewed and selected new staff.Communicated outcomes, issued new and amended contracts, requested CRB checks and references. Updated HR database with starters & leavers.

Designed, developed and implemented an Access Database software package to computerize the department’s work staffing the Mail Centre on a daily basis.Allocated staff resource to operational work areas, allocated overtime, arranged ad-hoc agency staff, Manpower planning, issued recruitment requests, identified and implemented training and development needs. Forwarded staff payroll details (allowances, overtime, etc.) Managed and developed a team of 5 employees.

Managed different work areas within the mail centre, Managing and developing teams of up to 30 staff.Meeting Service Level Agreements and Key Performance Indicators, Work Area Risk Assessments and Accident Investigation, Implementing Safe Systems of Work.

Analysing Quality of Service related performance indicators. Identifying areas for improvement and developing, implememnting, measuring and reviewing solutions. Provided advice and support to the Area Management team and Work area managers.