It Operations Manager
Current
Nov 2022 - Present
AeroLeads people directory · profile
Phil Pickering Email & Phone Number
IT Operations Manager
at
CMS Distribution
1 work email found
@moodinternational.com
2 phones found area 190
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Operations Manager
Location
Knaresborough, England, United Kingdom
Company size
Who is Phil Pickering? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Phil Pickering is listed as IT Operations Manager at CMS Distribution, a with 305 employees, based in Knaresborough, England, United Kingdom. AeroLeads shows a work email signal at moodinternational.com, phone signal with area code 190, and a matched LinkedIn profile for Phil Pickering.
Phil Pickering previously worked as IT Operations Lead at Cms Distribution and Infrastructure Engineer at Broker Network. Phil Pickering holds 2:2, Theatre from Leeds University.
Company email context
Email format at CMS Distribution
This section adds company-level context without repeating Phil Pickering's masked contact details.
{first}.{last}@moodinternational.com
86% confidence
AeroLeads found 1 current-domain work email signal for Phil Pickering. Compare company email patterns before reaching out.
Profile bio
About Phil Pickering
A dedicated and hardworking IT Professional with over a decade working within Technical Service Delivery teams. This is complimented by 5 years experience working to achieve high standards of customer excellence in various other industries. Highly motivated and career driven: an individual who is committed to achieving high targets. A wealth of experience working under pressure and to tight deadlines blended with excellent interpersonal and communication skills.
Listed skills include Technical Support, Call Centers, Networking, Customer Service, and 46 others.
Current workplace
Phil Pickering's current company
Company context helps verify the profile and gives searchers a useful next step.
Cms Distribution
11 roles
Phil Pickering work experience
A career timeline built from the work history available for this profile.
It Operations Lead
Oct 2021 - Oct 2022
Infrastructure Engineer
Sep 2017 - Oct 2021
Infrastructure Analyst
Mood International
Nov 2015 - Sep 2017
Software Support
Mood International
Service Hub / Technology
Apr 2015 - Nov 2015
2Nd Line Service Desk Analyst
Call Centre / Construction* Adhere to a 95% first line resolution rate.* Log incoming Calls and E-mails into Service Desk Ticketing System (MOSAIC).* Function as a team and be flexible in order to maintain 7:30AM-5PM support.* Become and maintain status as Service Desk Subject Matter Expert for several systems.* Resolve Local Support Tickets, adhering to SLA and setting realistic customer expectations.* The education of customers in the correct use and treatment of company hardware.* Actively educating users in alternatives to expensive software when applicable.* Update and improve the Service Desk knowledge portal.
Jul 2013 - Apr 2015
1St/2Nd Line Service Desk Analyst
Call Centre / Insurance / Financial* Adhere to a 90% first line resolution rate.* Log incoming Calls and E-mails into Service Desk Ticketing System (HPSD).* Function as a team and be flexible in order to maintain 24/7 global support.* Resolve Local Support Tickets, adhering to SLA and setting realistic customer expectations.* Assess the value of replacing or repairing damaged equipment.* The education of customers in the correct use and treatment of company hardware.* Actively educating users in alternatives to expensive software when applicable.* Maintain desk move process and be key point of contact for these projects.* Update and improve the Service Desk knowledge portal.* Expand knowledge into 2nd and 3rd line support to improve 1st line response rates.* Maintain Telephony mapping document.* Maintain a working knowledge of operations at the Tamworth Office to provide holiday cover.
Mar 2011 - Jul 2013
Technology Services Administrator
Call Centre / Insurance / Financial* Raise hardware orders via purchasing software Proactis and monitor the approval chain.* Research and obtain competitive pricing for both Hardware and Software contracts.* Manage our Mobile Telephony contracts and asset library.* Be the first line of contact for suppliers.* Manage online purchasing accounts for Group IT.* Manage the secure disposal of all hardware in the UK.* Attend and minute manager meetings.* Collect contributions and collate the weekly and monthly reports.* Assist Local Support with desk moves, network and telephony patching.
Apr 2010 - Mar 2011
Aug 2008 - Apr 2010
Assistant Bar Manager
Judges Lodgings
Hospitality / Food & Drink / Hotel
Aug 2006 - Apr 2010
Management Information Co-Ordinator
Bpb
Call Centre / Construction
Aug 2004 - Jul 2005
Team & coworkers
Colleagues at CMS Distribution
Other employees you can reach at cmsdistribution.com. View company contacts for 305 employees →
TF
Thomas Faulkner
Colleague at Cms DistributionLeeds, England, United Kingdom
View →
BD
Benjamin Dadzie
Colleague at Cms DistributionBradford, England, United Kingdom
View →
AQ
Angel Quick
Colleague at Cms DistributionTacoma, Washington, United States
View →
MF
Marion Forkin
Colleague at Cms DistributionIreland
View →
SC
Shannen Corrigan
Colleague at Cms DistributionIreland
View →
BS
Brooke-Rose Sweeting
Colleague at Cms DistributionLow Ackworth, England, United Kingdom
View →
LK
Liam Kelly
Colleague at Cms DistributionGalway Metropolitan Area, Ireland
View →
AW
Alana Windham
Colleague at Cms DistributionHarrogate, England, United Kingdom
View →
TR
Thomas Robson
Colleague at Cms DistributionLeeds, England, United Kingdom
View →
JQ
Julian Quick
Colleague at Cms DistributionHarrogate, England, United Kingdom
View →
Thomas Faulkner
Colleague at Cms DistributionLeeds, England, United Kingdom
View →
BD
Benjamin Dadzie
Colleague at Cms DistributionBradford, England, United Kingdom
View →
AQ
Angel Quick
Colleague at Cms DistributionTacoma, Washington, United States
View →
MF
Marion Forkin
Colleague at Cms DistributionIreland
View →
SC
Shannen Corrigan
Colleague at Cms DistributionIreland
View →
BS
Brooke-Rose Sweeting
Colleague at Cms DistributionLow Ackworth, England, United Kingdom
View →
LK
Liam Kelly
Colleague at Cms DistributionGalway Metropolitan Area, Ireland
View →
AW
Alana Windham
Colleague at Cms DistributionHarrogate, England, United Kingdom
View →
TR
Thomas Robson
Colleague at Cms DistributionLeeds, England, United Kingdom
View →
JQ
Julian Quick
Colleague at Cms DistributionHarrogate, England, United Kingdom
View →
1 education record
Phil Pickering education
FAQ
Frequently asked questions about Phil Pickering
Quick answers generated from the profile data available on this page.
What company does Phil Pickering work for?
Phil Pickering works for CMS Distribution.
What is Phil Pickering's role at CMS Distribution?
Phil Pickering is listed as IT Operations Manager at CMS Distribution.
What is Phil Pickering's email address?
AeroLeads has found 1 work email signal at @moodinternational.com for Phil Pickering at CMS Distribution.
What is Phil Pickering's phone number?
AeroLeads has found 2 phone signal(s) with area code 190 for Phil Pickering at CMS Distribution.
Where is Phil Pickering based?
Phil Pickering is based in Knaresborough, England, United Kingdom while working with CMS Distribution.
What companies has Phil Pickering worked for?
Phil Pickering has worked for Cms Distribution, Broker Network, Mood International, Shepherd Construction Ltd, and Cpp Group Plc.
Who are Phil Pickering's colleagues at CMS Distribution?
Phil Pickering's colleagues at CMS Distribution include Thomas Faulkner, Benjamin Dadzie, Angel Quick, Marion Forkin, and Shannen Corrigan.
How can I contact Phil Pickering?
You can use AeroLeads to view verified contact signals for Phil Pickering at CMS Distribution, including work email, phone, and LinkedIn data when available.
What schools did Phil Pickering attend?
Phil Pickering holds 2:2, Theatre from Leeds University.
What skills is Phil Pickering known for?
Phil Pickering is listed with skills including Technical Support, Call Centers, Networking, Customer Service, Customer Satisfaction, Active Directory, Management, and Blackberry Enterprise Server.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Phil Pickering you were looking for.
View similar profiles
