Phil Pickering Email and Phone Number
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Phil Pickering personal email
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A dedicated and hardworking IT Professional with over a decade working within Technical Service Delivery teams. This is complimented by 5 years experience working to achieve high standards of customer excellence in various other industries. Highly motivated and career driven: an individual who is committed to achieving high targets. A wealth of experience working under pressure and to tight deadlines blended with excellent interpersonal and communication skills.
Cms Distribution
View- Website:
- cmsdistribution.com
- Employees:
- 305
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It Operations ManagerCms Distribution Nov 2022 - Present
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It Operations LeadCms Distribution Oct 2021 - Oct 2022Harrogate, England, United Kingdom
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Infrastructure EngineerBroker Network Sep 2017 - Oct 2021 -
Infrastructure AnalystMood International Nov 2015 - Sep 2017York, United Kingdom
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Software SupportMood International Apr 2015 - Nov 2015YorkService Hub / Technology
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2Nd Line Service Desk AnalystShepherd Construction Ltd Jul 2013 - Apr 2015York, United KingdomCall Centre / Construction* Adhere to a 95% first line resolution rate.* Log incoming Calls and E-mails into Service Desk Ticketing System (MOSAIC).* Function as a team and be flexible in order to maintain 7:30AM-5PM support.* Become and maintain status as Service Desk Subject Matter Expert for several systems.* Resolve Local Support Tickets, adhering to SLA and setting realistic customer expectations.* The education of customers in the correct use and treatment of company hardware.* Actively educating users in alternatives to expensive software when applicable.* Update and improve the Service Desk knowledge portal. -
1St/2Nd Line Service Desk AnalystCpp Group Plc Mar 2011 - Jul 2013York, United KingdomCall Centre / Insurance / Financial* Adhere to a 90% first line resolution rate.* Log incoming Calls and E-mails into Service Desk Ticketing System (HPSD).* Function as a team and be flexible in order to maintain 24/7 global support.* Resolve Local Support Tickets, adhering to SLA and setting realistic customer expectations.* Assess the value of replacing or repairing damaged equipment.* The education of customers in the correct use and treatment of company hardware.* Actively educating users in alternatives to expensive software when applicable.* Maintain desk move process and be key point of contact for these projects.* Update and improve the Service Desk knowledge portal.* Expand knowledge into 2nd and 3rd line support to improve 1st line response rates.* Maintain Telephony mapping document.* Maintain a working knowledge of operations at the Tamworth Office to provide holiday cover. -
Technology Services AdministratorCpp Group Plc Apr 2010 - Mar 2011York, United KingdomCall Centre / Insurance / Financial* Raise hardware orders via purchasing software Proactis and monitor the approval chain.* Research and obtain competitive pricing for both Hardware and Software contracts.* Manage our Mobile Telephony contracts and asset library.* Be the first line of contact for suppliers.* Manage online purchasing accounts for Group IT.* Manage the secure disposal of all hardware in the UK.* Attend and minute manager meetings.* Collect contributions and collate the weekly and monthly reports.* Assist Local Support with desk moves, network and telephony patching.
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Customer Service AdvisorCpp Group Plc Aug 2008 - Apr 2010York, United KingdomCall Centre / Insurance / Financial
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Assistant Bar ManagerJudges Lodgings Aug 2006 - Apr 2010York, United KingdomHospitality / Food & Drink / Hotel
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Management Information Co-OrdinatorBpb Aug 2004 - Jul 2005East LeakeCall Centre / Construction
Phil Pickering Skills
Phil Pickering Education Details
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Theatre
Frequently Asked Questions about Phil Pickering
What company does Phil Pickering work for?
Phil Pickering works for Cms Distribution
What is Phil Pickering's role at the current company?
Phil Pickering's current role is IT Operations Manager.
What is Phil Pickering's email address?
Phil Pickering's email address is ph****@****nal.com
What is Phil Pickering's direct phone number?
Phil Pickering's direct phone number is +4419046*****
What schools did Phil Pickering attend?
Phil Pickering attended Leeds University.
What are some of Phil Pickering's interests?
Phil Pickering has interest in Directing Theatre, Cookery, Technology, Gaming, Horse Riding, Cycling, Performance Theatre, Travel.
What skills is Phil Pickering known for?
Phil Pickering has skills like Technical Support, Call Centers, Networking, Customer Service, Customer Satisfaction, Active Directory, Management, Blackberry Enterprise Server, Itil, Sla, Troubleshooting, Windows 7.
Who are Phil Pickering's colleagues?
Phil Pickering's colleagues are Donna Blanchard, Niamh O'riordan, Alex Cheeseman, Alison Masterson, Grace Oh, Ursula Mcshane, Gordon Li.
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