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Results driven IT Specialist/Help Desk Support Engineer involved with design, planning, implementation and integration of workstations, servers, and networking components into a LAN/WAN environment resulting in increased functionality, user experience and productivity.
Nassau County District Attorney'S Office
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It SpecialistNassau County District Attorney'S Office 2018 - PresentMineola
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Professional It Consultant/Specialist | Desktop Support | Field Technician3R Technology, Lcc Feb 2001 - Dec 2018Long Island, NyAs owner of the company, provides onsite sales, service, installation, training, and support for all network, desktop and server hardware. As a contractor at various companies have provided onsite technical support to clients including break/fix, desktop and server hardware/software installations, configurations, maintenance, remote helpdesk support, and Office 365 administration. Other contract consisted of a Windows 7 migration project and working help desk trouble tickets at Cablevision’s, Bethpage HDQ location. Reimaged pc’s to corporate standards, backup/restore users data, reset all networked mappings and objects. Ability to install, configure and test, CAT 3,5,6 type cabling, punch downs, D blocks, switches, wired and wireless routers, break fix of equipment for small to medium-sized networks. Provided specialized technical and product support to customers using a proprietary Medical Practice software and Electronic Medical Record system. Diagnose, troubleshoot, and debug software issues regarding medical claims rejections and functionality.• By use of call tracking system, provided phone support, utilizing remote access diagnostic methods to clients• Reported design, reliability and maintenance problems or bugs to developers• Tracked and maintained list of resolutions of issues• Participated in alpha and beta testing for new product releases, resulting in time-to-market increase of functionality.• Instructed clients on the use of the product
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Senior Network Systems Consultant / Field Service TechnicianSabre Travel Network Sep 1977 - Jan 2014Provided specialized technical and product support to field engineers and technicians who are diagnosing, troubleshooting, repairing and debugging complex equipment, computer systems and/or complex software. Provided phone support, utilizing remote access diagnostic methods to internal and external clients. Third level technical support for desktop/devise hardware and software network problems. Reported design, reliability and maintenance problems or bugs to design engineering/software engineering. Involved in customer installation and training.• Project Managed global rollout of Enterprise B2B solution with redundant capabilities for 200+ customers, which improved system availability and lowered costs by 30% annually.• Managed NE Territory for installations of the Sabre system in all Sabre Travel Agency subscribers• Provided 3rd level technical support and troubleshooting via remote access for Premier Customers to resolve ongoing problems on computer systems, printers and software installations which increased productivity and customer satisfaction. • Analyzed application logs, network packet captures, and error responses to reduce product defects which increased performance, improved design and user experience. Administered service requests, firewall requests, security deviations, on managed network which met project deliverables and time frames.• Provided in-field equipment upgrades, printer and software installation. Created network diagrams, fabricated cables, installed routers, firewalls, switches, VPN devices, and configured network. • Participated in ALPHA and BETA testing for new product releases.• Designed and implemented small to medium networks.• Provided on-site training for hardware and software operation. -
Regional Training ManagerAmerican Airlines Sep 1977 - Aug 1994Lga - Jfk - Ewr
Phil Prainito Skills
Phil Prainito Education Details
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Mater Christi H.S.High School -
Business Administration And Management, General
Frequently Asked Questions about Phil Prainito
What company does Phil Prainito work for?
Phil Prainito works for Nassau County District Attorney's Office
What is Phil Prainito's role at the current company?
Phil Prainito's current role is IT Specialist at Nassau County District Attorney's Office - Retired.
What is Phil Prainito's email address?
Phil Prainito's email address is ph****@****zon.net
What is Phil Prainito's direct phone number?
Phil Prainito's direct phone number is +163123*****
What schools did Phil Prainito attend?
Phil Prainito attended Mater Christi H.s., Nassau Community College.
What are some of Phil Prainito's interests?
Phil Prainito has interest in Social Services, Children, Boating, Cooking, Civil Rights And Social Action, Technology, Outdoors, Environment, Photography, Science And Technology.
What skills is Phil Prainito known for?
Phil Prainito has skills like Sabre, Online Travel, Business Travel, Travel Planning, Travel Management, Travel Technology, Troubleshooting, Cruises, Tourism, Customer Service, Airlines, Airports.
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