Phil Radcliffe Email & Phone Number

I am an accomplished team leader with experience in managing significant client relationships from a customer success, project delivery, account management and sales perspective. Strong commercial focus allied with empathy for the customer.Key skills:- customer success (ARR, NRR & GRR), team management, process improvement, business growth, strategy, P&L responsibility, programme management and project management.- Delivery management, business and technical stakeholder management, recruitment, resource management, budget / commercials, margin and negotiation.- New business sales, account management, Solution Selling®, go-to market strategies, team management, international sales and contract negotiation.- SaaS / Cloud or on-premise models, territory and account planning, value proposition development, lead generation, prospecting, relationship building across organisations, business case and ROI development, negotiation and contracts.- Omni-channel retail, eCommerce platforms, content management (CMS), digital marketing (creative, UX, email marketing, social, SEM, MVT and analytics) , contact centres, live chat, email response management, knowledge management, ERP, and salesforce.com(implementation not just as a user).

Listed skills include E Commerce, Product Management, Saas, Strategy, and 46 others.

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  University Of Hull

  Engineering Design And Manufacture