Phil Rohrer Email & Phone Number

Waterloo, Wi, Us

Woodland Hills, Ca, Us

Cross-functional support for multiple business units: sales, training, compliance, marketing, reporting, and independent agent force. • Performed task analysis to standardize and centralize processes across a 17-state territory. • Created and updated trackers and collateral materials for agent performance promotions.• Instructed agents in optimizing their digital presence and utilizing social media for marketing. • Chosen as Territory Coordinator for new customer management software platform rollout.• Coordinated and executed state-wide off-site agent meetings and training seminars.• Enforced company branding compliance with independent agents. • Drove agent participation in Marketing Program through seminars and individual outreach.• Coached and trained agents and district managers to exceed customer service goals.• Analyzed, reported, and coached on ROI of agent marketing initiatives.• Facilitated recruiting and onboarding classes for District Managers.

Woodland Hills, Ca, Us

-Develop programs to enhance Regional application of Market Development, Underwriting, and productivity initiatives-Train agents on the use and implementation of Farmers marketing tools-Assist agents in optimizing their digital presence-Manage recruiting and termination pipeline-Audit agent offices for Brand Standards compliance -Analyze Net Promoter Scores from customer surveys and coach agents on results-Facilitate the sale of agencies between Farmers agents or to outside buyers -Track expenses for agency expansion and marketing-Analyze agent production and performance-Teach recruiting classes for district employees-Proficient in Excel, Word, Powerpoint and OneNote

Woodland Hills, Ca, Us

-Manage recruiting and termination pipeline-Point of contact for agents and recruiting team on all licensing matters-Ensure compliance with state and federal licensing requirements-Work with state Bureaus of Insurance to verify candidate license status-Prepare and submit agent contracts for appointment-Proficient in Microsoft Office (Word, Excel, PowerPoint, OneNote)-Notarize legal documents

Woodland Hills, Ca, Us

-Virginia Licensed in Property & Casualty and Life & Health-Coordinate and implement all active and passive recruiting systems developed by the AgencyPoint Director and Recruiting Manager. -Administer agent referral program, recommend referral bonuses and select target jobs for referral.-Implement multiple active and passive recruiting systems to recruit Farmers Agents. -Implement tracking systems to monitor the recruiting systems in the AgencyPoint. -Conduct agent interviews and agency career seminars, maintain continuing liaison with centers of influence.-Recommend any recruiting, interviewing, testing and selection procedures changes to the Recruiting Manager for the AgencyPoint.

Host beer samplings, educate consumers on the products, history and future of Old Dominion Brewing.

Estero, Fl, Us

-Senior branch manager for Northwestern Virginia region. Achieve profit/revenue growth through inside and outside sales, cost control and customer retention. Hire and develop new employees. Expert on functions/features for a wide range of vehicles. Maintain highest level of customer satisfaction. Direct customer sales based on needs and budget. Impart extensive product knowledge to staff and customers. Store presentation and marketing. Specialties-Employee development/training-Budget forecasting-Marketing -Fleet management-Demonstration of vehicle functions/features-Creating profit and revenue growth-Managing P&Ls -Increase brand awareness and equity -Certified in Behavioral Interviewing/hiring procedures and Sales Strategies. -Impart product knowledge of services and inventory to employees and customers. -Communicate goals for sales and service -Provide one-on-one, group instruction, administer web-based and on-the-job training.

Store manager for a retail outlet in the largest bicycle shop chain in the country. Responsible for hiring and training and employee developmentResponsible for sales and payroll goals Sold N.E.W. extended warrantiesShipping and receiving of inventoryBi-annual store inventoryMerchandising and display set up Interface with company mail order catalog and websiteCustomer service

Customer service rep for utility companyAnswering customer inquiriesOpening and closing accountsInvestigating and resolving billing issues