Phil Schaaf, Mba, Pmp Email & Phone Number

Seaford, NY, US

🔹Support small business growth by managing their social media presence, ensuring their brand is effectively represented across various platforms to reach a wider audience and engage with potential customers.🔹Create compelling content that resonates with target audiences, driving engagement, brand awareness, and customer loyalty through consistent and.

Leading a high-performing team of Customer Service professionals, I drive exceptional customer experiences and operational excellence in the Retail Customer Care sector. My role focuses on:🔹 Team Leadership: Mentoring and developing team members to exceed service goals.🔹 Operational Excellence: Ensuring top-quality performance and continuous improvement.🔹.

🔹Provided daily supervision to a team of phone representatives within the Retail Customer Care organization, ensuring that they met performance standards and delivered exceptional customer service.🔹Promoted the continuous development of phone representatives by offering guidance, support, and regular feedback, empowering them to improve their skills and.

Huntington

🔹Led and inspired a dynamic team to create ownership opportunities for customers on the sales floor, driving customer engagement and sales.🔹Guided and mentored technical support and training staff, ensuring they provided top-notch service while collaborating closely with the business team to align goals and strategies.🔹Oversaw and managed critical.

In my role, I was dedicated to supporting and empowering our Retail@Home team members. I focused on inspiring, mentoring, and coaching a group of Retail Guest Leads who were pivotal in guiding our team members as they worked remotely supporting our Retail Customer Care team during COVID shutdowns. Key Responsibilities:🔹 Inspiration & Motivation: I actively.

Huntingon, NY

🔹Led the implementation of the Retail Business Strategy within my store and market, ensuring alignment with broader company objectives and driving key business outcomes as a member of the store Leadership team.🔹Drove incremental revenue growth by effectively managing accounts and expanding the opportunity pipeline, focusing on both new and established.

Manhasset

🔹Introduced Apple solutions, technology, and services to business customers, showcasing how these offerings could meet their unique business needs and enhance their operations.🔹Engaged directly with business customers on the sales floor, spending time understanding the needs of both first-time and returning clients, ensuring a personalized and effective.

Responsible for store inventory, visual standards and maintenance.

Project Management Certificate, Project Management

Bachelor, Business Administration

Associates, Business Management