Phil Stewart

Phil Stewart Email and Phone Number

Director (self employed) @ 15 Minutes Interim Management
Haywards Heath, GB
Phil Stewart's Location
Haywards Heath, England, United Kingdom, United Kingdom
Phil Stewart's Contact Details

Phil Stewart personal email

About Phil Stewart

Senior business leader with a genuine passion for people and customers to deliver transformational service improvements and enhanced business performance.Director level experience in leading multi site / multi discipline teams of 500+ encompassing Contact Centre Operations, Field/Desk Service Management, Customer Relations, CEO Office, Customer loyalty/retention, Debt Recovery, Provisioning, Fault Management, Managed Services and business wide integrated NPS programmes.Specialities: Customer Service, Business Transformation, Customer Experience Strategy, NPS, Organisational Development and developing people.Member of the Virgin Media Business SLT to deliver business performance transformation.Member of the Centrica (British Gas Business) SLT to deliver business performance transformation.Contact email: i15minutes@icloud.com

Phil Stewart's Current Company Details
15 Minutes Interim Management

15 Minutes Interim Management

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Director (self employed)
Haywards Heath, GB
Website:
johnhenrygroup.co.uk
Employees:
214
Phil Stewart Work Experience Details
  • 15 Minutes Interim Management
    Director (Self Employed)
    15 Minutes Interim Management
    Haywards Heath, Gb
  • John Henry Group
    Director
    John Henry Group Apr 2018 - Present
    Cambridge, United Kingdom
    JHG provide UK wide infrastructure delivery and assure support to major telecoms operators.
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  • 15 Minutes Interim Management
    Director (Self Employed)
    15 Minutes Interim Management May 2017 - Apr 2018
    Haywards Heath, West Sussex
    Fulfilling short term consultancy assignments prior to start date of long term contract early 2018
  • Centrica
    Interim Director Uk Customer Service
    Centrica May 2015 - Apr 2017
    Oxford, United Kingdom
    A member of the senior leadership team supporting a UK customer base of corporate, public and framework organisations. B2B customer base totalling 180,000 sites and £1bn annual revenue streams. Responsible for all aspects of service. Leading operational centres and service desks dispersed across UK and international locations.
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  • Centrica
    Interim Director
    Centrica May 2014 - Apr 2015
    Uk
    Leading review and delivery of long term Customer Service / Experience strategy for British Gas B2B Division.British Gas Business is part of the Centrica Group, and serves 500,000 UK business customers from SME to major industrial organisations. Customers are supported by 5,000 employees mainly dispersed across the UK.
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  • Virgin Media
    Director, Uk Customer Service & Business Transformation
    Virgin Media Feb 2009 - Jan 2014
    London, United Kingdom
    A member of the Senior Leadership Team, responsible for Customer Service, Service Management & Customer Relations for our UK business customer base supporting £700m annual revenues. Encompassing SMB, Corporate, Public Sector and Wholesale Markets organisations. Launched company wide NPS programme and executed a turnaround in NPS performance from a negative position to positive consistent results. Reduced service opex by 30% during transition.
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  • Telewest Communications
    Head Of London & South East Sales & Operations
    Telewest Communications Apr 2004 - Jan 2009
    London, United Kingdom
    Led the integration of sales and operations teams during merger of ntl and Telewest organisations. Established operation to lead commercial and service teams to retain and grow a substantial corporate and public sector customer base with the provision of integrated IT/Telecoms solutions.
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  • Telewest Communications
    Head Of Uk Business Solutions Group
    Telewest Communications Mar 2000 - Feb 2004
    London, United Kingdom
    Leading a national team of pre-sales technical consultants to support commercial teams in all sectors with the provision of integrated IT/Telecoms solutions.
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  • United Artists
    National Operations Manager
    United Artists Sep 1997 - Mar 2000
    Newcastle Upon Tyne, United Kingdom
    Managing a regional and national operation of installation,maintenance and support teams in the Telecoms marketplace
  • Cable & Wireless Communications
    Pre-Sales Technical Manager
    Cable & Wireless Communications Sep 1994 - Sep 1997
    Managing a regional team of pre-sales technical consultants supporting commercial teams and their corporate customers
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Phil Stewart Skills

Telecommunications Management Strategy Customer Experience Business Transformation Managed Services Crm Leadership Service Management Customer Service B2b Change Management Service Delivery Integration Sales Operations Business Strategy Customer Satisfaction Pre Sales Stakeholder Management Sales Team Leadership Team Management Project Planning Customer Retention Customer Relationship Management People Management Operations Management Outsourcing Solution Selling Contact Centers Process Improvement Broadband Sales Management Customer Relations Strategic Planning Negotiation Call Centers Business Analysis Business Process Improvement Integrated Marketing Business To Business

Phil Stewart Education Details

Frequently Asked Questions about Phil Stewart

What company does Phil Stewart work for?

Phil Stewart works for 15 Minutes Interim Management

What is Phil Stewart's role at the current company?

Phil Stewart's current role is Director (self employed).

What is Phil Stewart's email address?

Phil Stewart's email address is i1****@****ail.com

What schools did Phil Stewart attend?

Phil Stewart attended London Business School, St Cuthberts Hs, N/cle Upon Tyne.

What are some of Phil Stewart's interests?

Phil Stewart has interest in New Media And An Old Acoustic Guitar, Newcastle United, My Wife And Family.

What skills is Phil Stewart known for?

Phil Stewart has skills like Telecommunications, Management, Strategy, Customer Experience, Business Transformation, Managed Services, Crm, Leadership, Service Management, Customer Service, B2b, Change Management.

Who are Phil Stewart's colleagues?

Phil Stewart's colleagues are John Evans, Eve Brindle, Christopher Rizza, Nicholas Stone, Katie Hale, Scott Sutherland, Stefan Bizau.

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