Audio & TV Section Manager. John Lewis At Home, ChesterLeading a multi-million pound turnover Selling Department responsible to deliver against four key areas Partner, Customer, Sales, Profit. A fast paced position that required influencing, challenging and supporting all Partner and management colleagues to nurture talent, drive sales and deliver an exemplary customer experience. Managing operational processes to control shrinkage and deliver operating profit.

An operational management role to lead a team of Team Managers and Partners to achieve the Retail Operating Plan. To create an environment in which managers and Partners deliver business objectives, demonstrate the responsibilities of ownership and achieve personal fulfilment. To enhance brand reputation by continually delivering outstanding customer service, commercial success, and driving operational efficiencies by promoting a culture of continuous business improvement. To enhance the Contact Handling reputation by building positive working relations with colleagues throughout the John Lewis Division. To operate as part of a wider management team and contribute to the leadership and success of the Contact Centre.

Working for EE, the UK’s most advanced digital communications company. As store manager I was responsible for brilliant execution and delivery of the Retail Plan. Leading, engaging and developing a highly knowledgeable and skilled team, who role model a brilliant in store experience, famous for helping customers feel connected, connecting more people to more things everyday and delivering successful commercial results on a consistent basis.

A1 Retail AssessorTo assess the occupational competence of learners to national standards, through a programme of support and development, using an integrated assessment model. To assess the literacy and numeracy skills of apprentices according to apprenticeship requirements, providing support and guidance to help learners achieve the relevant skill level.

Section manager for the Electrical & Home Technology department With an annual turnover of 14 millon. I was directly responsible for the attainment and delivery of KPI's. Included sales targets, budgets, staffing and customer service delivery. I was responsible for the management, training and appraising of staff.

Directly reporting to the site manager, ensuring correct technical specification of materials and plant machinery purchased and delivered to site. Responsible for site specific administration and HR delivery to ensure full compliance with Trade Union standards. Involvement in costing of contracts and delivery to clients.

I was responsible for the procurement of various materials and plant machinery for construction sites throughout the Uk and Europe. Working along side varied sectors within the division including, Insulation & Cladding, Telecoms, Marine and Nuclear.