Provide development and administrative support for Microsoft 365 and SharePoint Server 2019, SharePoint Online, SQL Server, IIS and automation services.

Contracted to Companion Data Services, a subsidiary of Blue Cross/Blue Shield of South Carolina. Provide development and administration support for Microsoft Office 365 and SharePoint Online, SharePoint Server 2019, SQL Server, IIS and automation services.-Transformed applications to Power Platform from web applications.-Migrated to Modern SharePoint Online with updated design and automated processes.-Developed SharePoint on-prem SharePoint site with external data integration and workflows.-Principal Systems Administrator for configuration and support of SharePoint 2019.-Provided top-flight/top-tier support and management for all SharePoint environments.-Served as Subject Matter Expert across the Line of Businesses for all things SharePoint and the Power Platform.-Acquired CMS.gov Enterprise User Administration (EUA ID) government clearance and worked to ensure strict compliance for PII/PHI information.-Played a role in ensuring ISO 9001:2008 and CMMI processes and documentation systems were followed.

Provider of Cloud-based, PCI DSS-compliant cybersecurity and automation services for payment systems and merchant operations.Managed products and services to support customer PCI Compliance. Established and nurtured key direct customer relationships. Developed support systems for partnerships with major industry corporations. Improved quality of service using metric-driven benchmarks. • Spearheaded the development of the Advocate, Champion, Defender Support Model that made company an industry leader in customer support.• Led the improvement of NOC through recruiting, onboarding, training and mentoring highly skilled team that facilitated growth to 24/7 multi-tiered customer support.• Served as team lead during development and launch of Enhanced Security Services, which included IDS and deep packet inspection, managed detection and response.• Effectively managed network operations through the establishment of a training program, knowledge base, performance improvement process, tiered support and mid-level management.

Global organization with a plan to eliminate the slave trade around the world.Headed global IT engineering and technical resources, leading a team of regional engineers across Latin America, South Asia, Southeast Asia and Africa. Collaborated with vendors and field operations to develop and acquire new systems and upgraded technology. Maintained documentation of systems design, operations, and disaster recovery procedures.• Collaborated with Global Technology Solutions and Field Operations to develop and present end-user training on organization’s application suites.• As part of major upgrade of the VMWare-hosted course management software, provided extensive technical support during development and deployment. • Managed global support and migration of Enterprise services, including SharePoint 2010/2013, SharePoint Online, Exchange and Lync Server 2010, SQL Server 2008/2014, Citrix and Blackbaud Donor Systems and Financial Systems.• Developed comprehensive knowledge base for all organizational applications.

Served as principal SharePoint 2010 developer that included requirements gathering, analysis and design, coding, testing and deployment. Administered Windows Server 2008/2010 Hyper-V Hypervisor environment. Manage outside vendors and consultants for development projects and services.• Managed Microsoft Lync implementation with full PSTN integration for 600 users worldwide.• Served as chief architect during the migration of Intranet from SharePoint 2010 to SharePoint 2013.

Provided top-tier global support for all web and communication systems for offices across North and South America, Europe and Asia. Served as principal architect and developer for SharePoint 2010 extranet. Developed WordPress-based microsites for product campaigns.• Used JQuery, CSS, XML, T-SQL and AJAX to develop data-driven intranet, extranet and internet sites with a variety of UI tools.• Developed SharePoint 2010 workflows, features, web parts and WCF web services using Visual Studio and SharePoint Designer.

• Managed global implementation of SharePoint 2007 Intranet site.• Developed Global SharePoint Training program for user adoption.• Led development and design of ETS-Lindgren.com using ColdFusion/SQL Server, optimizing site for effective search indexing and delivered effective web traffic analysis and managed Google AdWords campaign.• Provided system administration for Windows Server 2008 and Microsoft SQL Server 2008.

• Director for customer facing IT services including academic and administrative computing services, help desk and television studio.• Managed web environment and designed custom applications for events and special purpose sites.• Instructor for Cisco Systems Web Design Academy at Concordia.• Lead strategic planning process for data integration across the campus environment.

• Developed full-featured, multi-tiered authoring, CSS based, user-friendly, distributed Content Management System in ColdFusion/SQL Server.• Designed custom applications for events and special purpose sites.• Windows Web server administrator.• Website moved to top 3% during tenure as rated by the National Research Center for College and University Admissions (NRCCUA).