Director of IT Technology.Supporting Phoenix Christian Preparatory School Technology.Innovating new technology to enhance and support administration and faculty.

PROFESSIONAL EXPERIENCEPRONET/FIS GLOBAL Technical Service Representative Level  II          JAN 2018 – PRESENTCurrently a team member on the Spoc Support TeamProviding Technical Support  for software and hardware issues within banking enviorment.Windows Server  r2003,2008 Citrix, Xenn  App 6 & 7Banking applications Banktel,  Teller Plus, Horizon, WITS, Image Centre, IBS Insight, Heat Data Base, DAT, Outlook, 365, Windows 7,8,10,Vista, Pro, Home, Exchange, SQL, Jack Henry, Cisco Anytime Connect, Cisco Agent, AW Airwatch, Maas 360, RSA Tokens, Symantec  VIP  AccessHardware Thin Client, Servers, Desk , Lap Tops, Tablets, Iphone, Android, MFP’SMonitoring networks utilizing SolarWinds.Trouble shoot routers, servers, switches, using  CML tracert, Qfarm. Pings, DNS, Policy Trace, ProxyDetermine Web site classification, trouble shoot web site issues blocking on off proxyManage technical call in center format. Fast paced environment  large volume of  technical customer service requests via phone calls, email, and ticket systemCreate Change Controls, provide escalation meet SLA’sAD password resets, lock outs.Resolve email encryption issues. Archive function, safe list, white listing, spamOperate in team environment  via skype chats, web exRDP, VNC, Bomgar, DamewareDocument in tickets proses, procedure’s and path to resolutions.Follow edit, add to KB LibraryMaintain 98 % in QA customer service calls

Project 1 Cable One Project management of Refresh roll out company wide. Manage and support refresh for company. responsible for the organization and deployment of desk top & lap top computers. Schedule appointments for over 400 company associates.Remote support configuration of computers including Authentication of user accounts.Installation of required software applicationsInstall and configure network devices up to and including VOIP, IVR software soft phone for call center. VPN, printers.Responsible for training customers as well as Q & A session and follow upTrack inventory and asset management. Provide weekly project update to management.Troubleshoot various image issues, software & hardwareDeploy software through SCCM software center troubleshoot SCCMProject 2 New Wave Acquisition Responsible for shipping and tracking of hardware.Confirm hardware connection. Between two domain controllers.Data migrationInstallation and testing of technician related applications.Active Directory configuration user accounts organization units group policy permissions rights.Microsoft One Drive cloud based configuration.Provide customer service. Conduct remote training sessionsOffice 365 install and configurationVOIP Avaya IVR migration troubleshootSCCM deployment of applications and modificationsConfigure and test display wall board clientsRun diagnostic resolve network issuesDocumentation of hardware and software.. DNS, DHCP,Certificate migrations and assignments.Provide weekly Project update and projection

IT SpecialistLoading Linux OS Unbuntu ,Debian and configuration of all aspects of the file system. Including but not limited to user accounts, home directories, as well as installing lizard file systemInstalling all software linphone, SFL phone for VOIP, PBX configuration, asteriskPostfix Admin for email accountsMonitor and trouble shoot problems within the Linux environment. Monitor disc space, and all backups of data. Installation of patches to improve system performance and efficiency.Install clients and configure workstations in busy call center.Support call center desk tops, load linux configure join domainTravel to customer sites to support their networks and upgrade when needed.Monitor and respond to ticket system for incidents and requests.Monitor and respond to ticket system for incidents and requests.Supporting Active Directory user accounts, group policy, file shares and permissionsImplement data back up to ensure success.Support routers, firewalls, printers all network devicesSupport VOIP telecommunication server and devices. VOIP Hosted Server Asterisk. Softphone client LinphoneLinux Admin. Load OS configure all aspects as well as scripting in VIM.

Monitor ticket system (Service Now) Respond to requests, incidents trouble shoot customer It related problems- support sales force by remote sessions, logmeinTrouble shoot exchange email, Outlook 2010-365, VPN Sonic Wall, Pulse, Windows XP, 7,8,10,Configure mobile devices, IPhone, Android, Apple-IPADs, LaptopsMonitor and respond to ticket system for incidents and requestsSet up User accounts (New Hires) in Active Directory, group policy, Organization Units. Resolve lock outs, logon issues. Configure separations, analyze network security Remove Malware, Virus, resolve Windows problems. Set up printers, file sharesTrouble shoot network issue’s with printers , access issues to AD file sharesSupporting Active Directory user accounts, group policy, file shares and permissions, configure exchange accounts on clientsResolve various issues in Internet explorer, Microsoft Office applicationsDocumentation of IT procedures , input Assets into trackit data base for inventory tracking Set up user profiles on laptops per HR company transfersProvide excellent customer care through ticket systemResponsible for individual projects such as restructure new hire process, document processSet up accounts in multiple web portals specific to company. Microsoft Lync Aw airwatchImage lap tops, resolve blue screen issues, install hardware all devices network cards, web cams .Set up phones, extensions, Shoretel , support conference rooms video hardware poly comSupport internal employees of aprox 500 customers in all departments. This included trouble shooting Lab equipment for research and development Hosted VOIP PBX Shoretel Manager SupportTroubleshoot Telecommunication Equipment, Line quality and connection.Add extensions, accounts, and other requests, through Service Now Ticketing SystemSupport conference rooms video, audio Polycom bridge.

Data Recovery Back UpSystem SecurityServer Administration and RepairMixed-Platform EnvironmentsTechnical Infrastructure (LAN/WAN/VOIP/VPN)Workstation Installation/ConfigurationInstallation Configuration of Network communication devicesExtensive Customer Support and troubleshooting.SCO Open Server/Linux Windows, TCP/IP; DNS; DHCP; WINS; SMTP; NFS Configurationrouters, Switches, Hubs, Firewalls, Print Servers, VoIP, Multiplexors, WyseTerminals, Modems, Okidata serial printers, UPS back up power supply units, PatchPanels, cable run and termination. Work station support hardware/software, Virusremoval, Kernel rebuilds and maintenance.Accountable on mission-critical uptime for Servers housing and storage ofcustomer company data.Configured and optimized kernel and daemon settings.Set up peripherals configured and tested. Print Servers, firewalls, proxyservers, pcs.Wrote UNIX Shell Scripts. LP Spool, direct scripts, backup scripts.Responsible for migration of site content, configuration, databases to newhardware and from third-party providers to our network.Responsible for data transfer and configuration of new servers.Traveled to customers sites for complete network set up, cable runs, patch panelto jack termination. Set up work stations and all network devices. Test allequipment for functionality and train users

Respond to 911 calls for medical aids and fire’s. •Assist with patient care and loading patient into ambulance.•Fight fire with trained fire tactics. •Extrication of patients in trapped situations such as motor vehicle accidents. •Assigned to major incidents multiple agency brush and forest fires. •Continue education of protocols and training related to fire fighter duties.

Respond to 911 calls and provide patient care. •Transport to appropriate facility. •Continue education within the first responder’s emergency field. •Document all incidents for hospitals and law enforcement. •Contribute to court ordered cases when requested to do so. •Assist law enforcement and fire department on scene when requested.