Philippe Pierre, Csm Email & Phone Number

New York City Metropolitan Area

Greater New York City Area

Created UX/UI business and technical requirements, managed the product backlog, and performed website analysis for an intranet modernization.Assisted in facilitating design thinking workshops, built business requirements, and performed site analysis for a modernized intranet site.Provided onboarding and Identity & Access support for 1800+ offshore.

Greater New York City Area

Utilized JIRA and Confluence to build a repository for cloud services, business process flows, and GDPR policies. Managed Office 365 applications, user roles, and pertaining Identity and Access Management Policies.Reduced SLAs for ServiceNow tickets by 8% by building KB Articles for a self-service portal

New York

Collaborated with clients to better understand IT infrastructure requirements for office relocations.Developed workflow diagrams to optimize onboarding processes for clients’ IT departments.Audited assets with ServiceNow Asset Management to reduce unused software licenses.

Greater New York City Area

Condensed the Mobile Device Management (MDM) application enrollment process from twenty-eight to sixteen steps (57% reduction) in collaboration with the engineering and UX teams. Achieved a 97% MDM enrollment and a 94% Exchange Cloud Migration completion.Designed low-fidelity wireframes and prototypes for the Exchange Cloud Migration website.Coached a team.

Greater New York City Area

Updated Wordpress website with content of campaign achievements and media mentions.Improved campaign engagement using Salsa Labs CRM to track members’ participation in campaigns to improve public transportation.Advocated successfully for the passing of the Commuter Benefits Law (Intro 295-A) by consulting with local residents, elected officials, and media.

Brooklyn, NY

Organized community concerts to raise awareness of youth leadership programs.Administrator for production of network television shows, radio shows, promotional clips, and campaign videos.Videographer for network commercials, live events, and interviews.

Brooklyn, NY

Utilized NationBuilder(CRM) to reach constituents with targeted e-mails & local outreach. Evaluated demographics in Central Brooklyn for Success Academy Charter Schools resulting in a 22% increase in lottery registration. Created relationships with local businesses and community based organizations to promote charter schools in Brooklyn, Queens, Manhattan.

Albany, New York Area

Aided in research securing $5 million from the Finger Lakes Regional Economic Development Council for the University of Rochester.Maintained daily operations of David F. Gantt’s Albany office and Transportation Committee.Established working relationships with lobbyists, union officials, and government officials regarding strategic planning, labor contracts.

Bachelor Of Arts (B.A.), Political Science And Psychology

Activities and Societies: Progressive Black Student Association: Co-Founder & Treasurer, Democratic Student Alliance: Upper.

Technology Service Corps

22-week CompTIA training course in computer hardware, software, and cloud services.