I am part of the support and delivery team of various IT systems that are accessed remotely around the world for Global Knowledge training courses. I ensure that all networks and systems are functional, secure, and running at acceptable performance levels. I achieve this by assisting the support and delivery team in maintaining labs of over 7,000 network devices, servers, and other components through which these products are developed and delivered. This is accomplished by analyzing, testing, and evaluating the network and server systems to eliminate problems. My job also involves performing network and system administrative procedures as well as maintaining documentation comprising of data control, applications training, setup process steps, data coordination, and scheduling. All of this guarantees that all networks and systems are functional and secure and running at acceptable performance levels. Besides networking, our team also performs system administration to detect, diagnose, analyze, and resolve customer problems associated with systems of network and server hardware and application software. This involves evaluating and installing systems, new software releases, patches, system upgrades, and resolving software related problems for Unix, Linux, and Microsoft operating systems. Due to the virtual nature of what we run, we use VMware vSphere, ESXi server, and some Citrix for administration and troubleshooting. Global Knowledge offers a variety of IT certification programs that includes Cisco, Microsoft, Webmaster, networking, and more. So our support and delivery team also prepares, validates, and delivers scheduled customer remote labs for all ILT (instructor lead teaching), VCeL (virtual classroom e-learning), and SPeL (self-paced e-learning) for courses. Furthermore, our support and delivery team performs testing on new courses based on the specifications from project management.

I educated members with phone plans and cellular phones. I asked questions in order to understand and meet their particular needs while communicating the information in a respectful and professional manner. I ensured that the setup is done correctly in order to get results or deadlines. I actively engage members and assist them with connection center services and items. I displayed and secured connection center products and met member needs in a timely manner. I reported member issues, shrink opportunities, problems with connection center products, services, and work area. I properly organized connection center equipment, displays, and signs.

-Provides member service by acknowledging the member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the company's products and services.-Maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.-Receives and stocks merchandise for the department, and organizes and maintains the department by following company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation.-Operates hardware such as cash registers or related equipment, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different memberships and payment types.

I provided great member service by acknowledging the member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolved issues/concerns, and promoting the company’s products and services (service plans and delivery services). I followed proper procedures to prevent theft when displaying, securing, and showing electronics items. I actively engaged members and assisted them with electronic department services and items. I have received and displayed electronic products and helped members in a timely manner. I have reported member issues, security risks, shrink opportunities and problems with electronic products, services, and work areas to company management. Lastly, I kept electronic equipment and displays in working order and organized electronic products in correct ways.

I have fulfilled member fax ‘n pull and click ‘n pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensured the accuracy of orders and invoices, secured items until members arrive, and followed up on out of stock merchandise to meet member needs. I have communicated fax/click ‘n pull program information and procedures to members. I tried my best to provide fax/click ‘n pull services, fill member orders, follow up on out of stock products, and completed documentation in a timely manner. I have reported complaints and problems with fax/click ‘n pull program service and procedures to my direct manager. I also followed company policy to use fax/click ‘n pull equipment and supplies in correct ways.

I have had experience working with sales in the electronics department by explaining prices, features, capabilities, and product assembly for electronic merchandise including TVs, computer systems, computer accessories, electronic media, and DVDs/Blurays. I have maintained the sales floor in the electronics department in accordance with company policies and procedures for properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink/damages. I also maintained merchandise presentation by stocking merchandise, setting up, cleaning, organizing product displays, removing damaged goods, signing/pricing merchandise appropriately, and securing fragile/high-shrink merchandise. I received and stocked merchandise in the electronics area. I have also organized and maintained the electronics area by following company procedures, and utilized equipment appropriately. I also completed paperwork, logs, and other required documentation for inventory, shrink, and sales.

I have had experience in food service. I followed company policies and procedures for preparing, handling, packaging, labeling, storing food, operating & sanitizing food-related equipment, and stocking/displaying food products. I maintained and cleaned the café area (windows, mirrors, display cases and coolers) while following company procedures, guidelines, and methods which included utilizing approved chemicals, supplies, tools, and equipment. I also maintained the operations in accordance with company policies and procedures by preparing café food using proper equipment, ensuring machines and equipment were properly functioning, and stocking supplies/products to meet our members’ needs. I also maintained merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise. I have also received and stocked merchandise in the café area, which included organizing and maintaining the area by following company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation.

I have worked at Kmart as my high school and college job. I started off as a cart attendant, then a sales associate, and finally as an electronics associate. It taught me a lot about the retail business and customer service.