Phindile Vukeya Email & Phone Number

Midrand, Gauteng, South Africa

As a dedicated and dynamic Customer Success and Training Manager, I specialize in ensuring customer satisfaction across a suite of vertical products, while leading comprehensive training initiatives and contributing to product development. My role is a blend of customer engagement, training development, product operations, and data-driven decision-making, which drives product adoption and enhances user experience.Key Responsibilities:Customer Satisfaction & Feedback Integration:Ensure customer satisfaction for all vertical product.Gather and document customer feedback, providing actionable insights to product teams for future enhancements.Participate in product forums to present customer requirements and track progress.Training & Documentation:Update training materials and share them with customers.End user trainingCreate and align training process documentation with the clients and internal teams.Assist the support team with testing new features and updating training materials accordingly.Provide feedback to Product Managers after each training session.Product Operations & Data Analysis:Contribute to the creation and refinement of Tableau Dashboards.Review and suggest amendments to dashboards based on customer feedback and document progress on the Wiki.Measure and report product adoption, identifying risks and barriers, and analyzing existing product reports.Hold monthly meetings with Product Managers and Product and Strategy teams on utilization data verification.Present monthly utilization reports to internal staff and clients and refine data to improve product usage.Risk Management & Strategic Planning:Identify, document, and discuss risks across all products and projects in monthly verticals.Create action plans and report internally and to clients on risks associated with training and adoption.

Noordwyk

Creating, updating, and managing training materials and templates. Coordinating training with external training providers and clients. Handling training estimation and budgets. Traveling within South Africa for solutions training and client support. Documenting training feedback and reports. Requesting data from Product Owners. Cleaning, processing, and analysing data using Excel and Tableau. Visualizing and sharing reports with relevant stakeholders. Ensuring data integrity, security, and compliance. • Manage supplier processes, including amendments, removals, and activations. Communicate supplier suspension and payment issues. Maintain and update SMS logs and distribute SMS notifications. Handle supplier queries and redirect payment-related issues. Attend and document weekly client meetings. Continued with Solution adoption role duties. Training coordination and eVouchering Project Management. Continue with Project coordination role duties

Hammanskraal Pretoria

Orlando, Mzimhlophe

Giyani

Bachelor Of Commerce - Bcom Honours, Business/Commerce, General

In Progress

Post Graduate Certificate In Teaching, Secondary Education And Teaching

Bcom Economics, Economics And Business Management

Activities and Societies: Rugby