Phinsuda Kiatchai Email & Phone Number

Washington, DC, US

Washington, District Of Columbia, United States

Support federal government clients by leveraging advanced data analytics, predictive analytics, visualizations and reporting to provide insights and actionable plans.Lead teams of junior analysts to provide analytic supports and deliver solutions to clients.Lead Artificial Intelligence and Intelligent Automation marketing efforts to increase awareness of.

Washington D.C. Metro Area

• Gathered requirements, designed, developed, and distributed analytic reports on key performance metrics in listener care, channel management, retention, collection and customer escalations using Access, Excel, VBA and.
• Designed a score card that incorporated key performance metrics from multiple sources to calculate performance scores at call center site, line of business and vendor levels as a decision aid for top-level customer.
• Provided insights and analysis on key performance measures to assess impacts of initiatives and business changes
• Identified trends, patterns and changes in daily business operation data and created actionable reports for business managers

• Used statistical techniques such as regression analysis to analyze employee compensation data to identify pay pattern based on race or gender to ensure Equal Employment Opportunity compliance
• Created pay pattern analysis application using MS Access, VBA and S-PLUS Sever
• Prepared training materials and conducted training of S-PLUS statistical software
• Created management reporting application using MS Access for weekly and monthly help desk activities
• Coordinated data correction among various business units
• Performed cluster analysis of job pay rates to aid in job classification effort

• Took part in Operations Management Department’s research on inventory allocation problems in supply chain management using stochastic programming and optimization with AMPL

• Planned and executed marketing, sales, customer service and operations strategy
• Created marketing campaigns through various channels including online, emails, direct mail and prints
• Analyzed data to track effectiveness of marketing and advertising campaigns with Google, Overture/Yahoo Search marketing, BizRate and more
• Managed day-to-day business operations including supervising a team of support staff

• Developed a report-generating system that applied statistical analysis to bankruptcy’s avoidance
• Performed database programming and data manipulation for various purposes

• Received NCR Invention Disclosure awards for developing business analysis applications; the bank branch analysis application later became a critical application, instrumental to the Financial Solutions Division
• Developed proprietary simulation analysis models and applications using ARENA, MS Access, and MS Visual Basic to conduct capacity analysis and workforce scheduling
• Analyzed the operational and financial impacts of: changes to store configurations, equipment replacement and operating procedures for retail stores, banks, and post offices
• Prepared customer presentations of analysis results and recommendations; composed sales collateral for consulting service and user’s guides for software applications

• Solved “pick-and-place sequence” and “component allocation” problems for circuit board assembly for Solectron, Texas. The project was funded in parts by Texas Advanced Technology Program and National Science Foundation.
• Identified and scoped the above problem's constraints as well as formulated mathematical models using integer programming and column generation technique.
• Provided guidance to colleagues in technical aspects and practical details of the same project.
• Graded for Production Control Systems course, which covered forecasting, inventory planning and control.

Mba, Business Administration And Management, General

Activities and Societies: Beta Gamma Sigma (international honor society)

M.Eng., Industrial Engineering / Operations Research

Activities and Societies: Thai Student Organization

M.S., Industrial Engineering

Activities and Societies: Alpha Pi Mu (industrial engineering honor society), Thai Student OrganizationRecipient of Industrial Engineering.

B.Eng., Industrial Engineering

Activities and Societies: Academic Club

Ib, Mathematics, Physics, Art

High School