Phintys Alvarez-Zawada, Clssgb Email & Phone Number

London, England, Gb

City Of London, England, United Kingdom

➢Provide end-to-end employee relations support through creating and facilitating Performance Improvement Plan to any consultant-related Performance & Behaviour concerns➢ Oversees Sparta Consultants, conducting performance coaching, 6-Month, 12-Month Appraisal and 18-Month Perm Conversion Review➢ Collaborates with Clients/Accounts, Client Services, Sales, Talent Acquisition, Finance & Human Resources to provide strategic insights gathered through analysis of employee Reviews conducted… Show more ➢Provide end-to-end employee relations support through creating and facilitating Performance Improvement Plan to any consultant-related Performance & Behaviour concerns➢ Oversees Sparta Consultants, conducting performance coaching, 6-Month, 12-Month Appraisal and 18-Month Perm Conversion Review➢ Collaborates with Clients/Accounts, Client Services, Sales, Talent Acquisition, Finance & Human Resources to provide strategic insights gathered through analysis of employee Reviews conducted and Feedback received• Established standard operational framework for a more streamlined Engagement function• Introduced Engagement Dashboard through creating an excel prototype utilizing raw data to visualize and provide in depth analysis that received positive feedback from C- Level to the CEO during an Executive Committee Meeting.• Current Project Lead for Salesforce Dashboard to improve data integrity, interface and maximize data to provide strategic insights, hindsight and foresight related to People and People Experience.• Introduced Net Promoter Score (NPS & e-NPS) to the company measure client and spartan loyalty. Show less

National Capital Region, Philippines

•Youngest CEO -2 Level in the org, recognized as a Home Credit HR CORE Awardee (2018) & CEO Awardee (2019)•HR leader that improved overall performance of HR Operations function that handled 74 HR practitioners under 9 teams including HR Shared Services’ Contact Center, Onboarding, Total Rewards, Labor Relations, Expat Services & Exit Services, HR Data Analysts, Quality, & Project teams that serviced 13,000 employees•Increased NPS by 126% from -36% to 64% w/ improved employer services… Show more •Youngest CEO -2 Level in the org, recognized as a Home Credit HR CORE Awardee (2018) & CEO Awardee (2019)•HR leader that improved overall performance of HR Operations function that handled 74 HR practitioners under 9 teams including HR Shared Services’ Contact Center, Onboarding, Total Rewards, Labor Relations, Expat Services & Exit Services, HR Data Analysts, Quality, & Project teams that serviced 13,000 employees•Increased NPS by 126% from -36% to 64% w/ improved employer services within 15 months (2018 & 2019)•HCPH Project Leader for Digitalization (OpenText & ATS) & participated in the platform’s International Group Digi Blueprinting in China (2018) & The Czech Republic (2019).•Directed the function to meet process SLAs from 59% to 90% through automation, reduction of manual workloads by 40% & improving overall personnel KPIs achievement within 6 months (2018)•Improved HR systems (HRIS to SAP HCM, HR Ticketing system & management tools) that increased SLA Fulfillment by 31%, reduced 80% processing time w/ realized hard savings of ₱1.6 million within first 6 months (2018)•Conceptualized HR Dashboard to support & influence strategic plans across the organization (2019)•HR Optimization that drove massive reduction of OPEX & PEREX by 30 trough strengthened HR Frameworks (policies, processes) & clear HR Roadmap (2019)•Improved employee services satisfaction from 63% to 91% through using data analysis, quality audits, & customer feedback to improve processes, performance & systems within 7 months •Project Leader for Digitalization that successfully kicked off with Head Quarters in the Czech Republic w/ realized hard savings of ₱17 million•HC Philippines HR Product Owner for HR systems - SAP HCM, Ticketing Systems (JIRA & OTRS), HR Management Tools, Power BI for HR Ops Dashboard, leading platform improvements.•HR Stream Leader for HR Transformation that designed the new organizational change & was successfully implemented within 3-month transition (2021) Show less

Ncr - National Capital Region, Philippines

Key Functions: • Directly reported to the Head of HR Projects and handled ALL HR support teams (Process Engineers, Quality Team, Data Analysts)• Responsible for designing and implementing quality procedures & standards, assessing team and client requirements, and ensuring these are met. Supports HR management in building and implementing its Quality Roadmap and make decisions relating to quality objectives by creating and maintaining quality reports and dashboards and building… Show more Key Functions: • Directly reported to the Head of HR Projects and handled ALL HR support teams (Process Engineers, Quality Team, Data Analysts)• Responsible for designing and implementing quality procedures & standards, assessing team and client requirements, and ensuring these are met. Supports HR management in building and implementing its Quality Roadmap and make decisions relating to quality objectives by creating and maintaining quality reports and dashboards and building, monitoring, and reviewing KPIs and SLAs among others.• Define, develop and implement quality control & assurance practices and procedures as well as documenting & assessing for the work streams• Provide leadership and mentoring on QA concepts, techniques and tools• Develop and provide reports on a regular basis to HR Management inclusive of trend analysis and data insights• Use of Project Management methodologies to plan, implement and track deliverable• Use of Lean Six Sigma methodologies for process improvementsTenure Highlight:• Promoted to a higher post 3 months after getting the role• Upon appointment, ALL support teams were handed over on top of the current function (including HR Data Analytics)• Proposed and implemented first engagement quality program adapted across company’s contact centers: Performance Passport in 2018• Deployed Audit to ALL HR Operations Functions Show less

Ncr - National Capital Region, Philippines

Key Functions: • Conducts weekly coaching to audited teams, prepare month-end reports and quarterly presentations for management team• Checks the implementation of the quality system, conducts quality assurance audits and monitors and records results from processes and procedures within the HR department• Conduct business case studies to support data for process evaluation, streamlining and process improvement.• Identify issues, risks, inefficiencies, areas for… Show more Key Functions: • Conducts weekly coaching to audited teams, prepare month-end reports and quarterly presentations for management team• Checks the implementation of the quality system, conducts quality assurance audits and monitors and records results from processes and procedures within the HR department• Conduct business case studies to support data for process evaluation, streamlining and process improvement.• Identify issues, risks, inefficiencies, areas for improvement• Act as the point of contact for escalations, develop, recommend, and monitor corrective and preventive actions• Engage stakeholders to gather and document requirements relating to the quality Initiatives• Identify training needs, organize and conduct training interventions to meet quality standards• Contributed to establish of best practices consistent with industry and quality standardsCareer Highlight:• 2017 CORE Awardee for Outstanding HR Employee• Deployed Process and Quality Audit for ALL Talent Acquisition Teams• Introduced R&R (Rewards and Recognition) to HR audited teams Show less

Philippines

Quality Coach for Volume Hiring. Supervise HR specialists and assist Team Leads to reach monthly goals and give quality deliverable through evaluation, coaching and training.

Philippines

Pre-screens for sourcing team while coaching team operators how to do verification of prospect candidates and/or active leads sourced by the sourcing leads generation team for Mass Hiring positions.

Philippines

End-to-end sourcing and verification of prospect candidates and/or active applicants for Mass Hiring positions.

Makati, Philippines

Conducted end-to-end hiring process for corporate officers to managerial positions for BDO Unibank.

Double Degree In Bs Clinical Psychology & Ba Guidance Counseling

Bs Clinical Psychology & Ba Guidance And Counseling, Clinical Psychology