Phiona B. Email & Phone Number

Adelaide, Sa, Au

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Lonsdale, South Australia, Australia

Building and leading a successful teamFull HR/ER Managementof the State, Leading Strategy and Values.Driving Health & Safety.Aligning business processes & systems• Full P&L management.• Responsible and accountable, hands-on approach, for overseeing the day-to-day operations. Market share growth over 26% in 2 years, new territories.WINNER: Nation award STATE OF THE YEAR WITHIN THE INVOCARE GROUP 2022 Overall National Winner of the CARES Awards 2022… Show more Building and leading a successful teamFull HR/ER Managementof the State, Leading Strategy and Values.Driving Health & Safety.Aligning business processes & systems• Full P&L management.• Responsible and accountable, hands-on approach, for overseeing the day-to-day operations. Market share growth over 26% in 2 years, new territories.WINNER: Nation award STATE OF THE YEAR WITHIN THE INVOCARE GROUP 2022 Overall National Winner of the CARES Awards 2022 In the running for 2023 STATE of the year 2024. Show less

Adelaide, South Australia, Australia

After the acquisition of Auction Blue and quickly expanding to the new Auction house in Beverley. Having to successfully drive the profitability of the Auctions, team retention and growth while fostering a positive culture aligned with passion, a vision and values that involved a strategic and comprehensive approach. Managing through the challenges of COVID 19 required a further combination of strategic planning, adaptability, and a focus of well-being of both Employees and our customers… Show more After the acquisition of Auction Blue and quickly expanding to the new Auction house in Beverley. Having to successfully drive the profitability of the Auctions, team retention and growth while fostering a positive culture aligned with passion, a vision and values that involved a strategic and comprehensive approach. Managing through the challenges of COVID 19 required a further combination of strategic planning, adaptability, and a focus of well-being of both Employees and our customers. • Communicated values throughout the organization to create a shared sense of purpose.• Identify high potential individuals and invest in their development. • Developed a robust Sales Strategy that aligned with the unique characteristics of each Auction.• Recruitment, Induction, coaching and development of the team to create a high performing team, including performance management.• Strategic Marketing and Auctions- Leveraging digital marketing, social media, etc to reach a wider audience. Modified the Auctions to align with customers' needs during the Pandemic. • Analyse and act on performance of each Auction including full financial reporting.• Control stock integrity, full warehouse management, ordering/auctioning.• Health and Safety: Offer mental health resources and support to employees dealing with stress and uncertainty surrounding COVID. • Assessed and Adjust the Auction houses budget, P&L etc through COVID, Show less

Murray Bridge

Operations – South Australia Bunnings SMF Warehouse – Murray Bridge Effectively running the store, maximising profits and customer experiences while minimising costs in line with the companies’ values. ACHIEVEMENTS • Leading & rostering a team 40+, building a successful customer focused award-winning team. • Commitment to a safe workplace, ensuring a strong awareness that reinforces positive behaviors. • Recruitment, Induction, coaching and development of the team to… Show more Operations – South Australia Bunnings SMF Warehouse – Murray Bridge Effectively running the store, maximising profits and customer experiences while minimising costs in line with the companies’ values. ACHIEVEMENTS • Leading & rostering a team 40+, building a successful customer focused award-winning team. • Commitment to a safe workplace, ensuring a strong awareness that reinforces positive behaviors. • Recruitment, Induction, coaching and development of the team to create a high performing team, development plans and support mechanisms, including performance management. • Lead the vison, strategy and values with in the team and across the organisation.• Develop, lead quality management of store administrative systems and processes across office, service and goods inwards area. Forecast, plan and priorities daily work and resource requirements. • WINNER: STORE OF THE YEAR WITHIN THE BUNNINGS GOUP 2018 (National) and again 2019 (area Show less

Wellington & Wairarapa, New Zealand

Founding Snapshot Ltd, a business that in the end encompasses a retail shop, a commercial studio, event management and teaching, with a team of 15 staff, and 32 subcontractors. To Ensure the business delivered an exceptional customer experience while building up trust, loyalty and a passionate team. It was essential to focus on various key areas: · Retail Shop Operations: Photography – Retail, managing stock and staff, Training of the sales team: Encouraged a culture of… Show more Founding Snapshot Ltd, a business that in the end encompasses a retail shop, a commercial studio, event management and teaching, with a team of 15 staff, and 32 subcontractors. To Ensure the business delivered an exceptional customer experience while building up trust, loyalty and a passionate team. It was essential to focus on various key areas: · Retail Shop Operations: Photography – Retail, managing stock and staff, Training of the sales team: Encouraged a culture of innovation to stay ahead of industry trends including Retail shop layout.· Studio Excellence:Managing & training sub-contractors - Photographers, Graphic /Photoshop specialists. TEACHING - Polytech 2012 – 2015 NZ Diploma in Photography (level 5)· Commercial PhotographyService at multiple price-points – Weddings, Families, off site specialist studio (boudoir and erotic art Studio) Commercial Photography contract to WCC 2011 – 2013 – Botanical Gardens projectFull HR policy and procedures, Launched marketing initiatives across website, VIP club / loyalty program and SEO / SEM,. WHS program, in liaison with Union, WorkSafe & OSH Developed a new online booking process, integrated with an accounting package and HR system. Show less

Wellington & Wairarapa, New Zealand

Managing the diverse business interests of OEC Ltd, a subsidiary of the Chow Group Ltd, taking on the project management of the building of Just Hotel, Managing Mermaids (Nightclub) and Exodos Gym, this was a fast-paced multifaceted role. ACHIEVEMENTS • Strategic Oversight - Develop & execute a comprehensive business strategy aligned with the overall goals of the Chow Group Ltd. Ensuring synergy among different business entities for a cohesive approach.• Project Management – JUST… Show more Managing the diverse business interests of OEC Ltd, a subsidiary of the Chow Group Ltd, taking on the project management of the building of Just Hotel, Managing Mermaids (Nightclub) and Exodos Gym, this was a fast-paced multifaceted role. ACHIEVEMENTS • Strategic Oversight - Develop & execute a comprehensive business strategy aligned with the overall goals of the Chow Group Ltd. Ensuring synergy among different business entities for a cohesive approach.• Project Management – JUST HOTEL: Oversee the construction and development of the Hotel, ensuring it met all quality standards and was completed on time and within budget. Collaborated with architects, contractors.• Hospitality Management – JUST HOTEL: Implemented effective hotel management practices Develop and execute marketing strategies to drive occupancy and revenue. • Leisure and Entertainment Management – Mermaids and Exodos Gym. Manage the day to day of Mermaids night club, incorporation strategic planning and marketing for entertainment and standards. Oversee the operations of Exodos Gym, ensuring it met all Health and Safety standards. • Workforce Management: Managing a very diverse workforce, over 90 team members 24/7. Implemented effective HR practices for recruitment, training, and performance management:• Financial Management: Develop and manage budgets for each business entity, monitor performance, identity cost savings and ensure profitability. • Customer Experience and Satisfaction, Health and Safety compliance, Community engagement, Marketing and Branding, Legal Compliances, Technology integration: Environmental sustainability: Crisis Management: Continuous improvement: Stakeholder communication: Networking: Training and Devolvement: ETC Show less

Wellington & Wairarapa, New Zealand

Lead a comprehensive restructure of businesses, amalgamating and integrating Concord Freight and Phoenix Freight into a coherent business of Cardinal Logistics, to be the company it is today. www.cardinallogistics.co.nz • Set up the new Freight Management System, to one stop shop logistics service. Facilitate direct delivery to end customer. Launch adjacent services in distribution of grocery and FMCG products.• Led change program impacting 326 employees. Rebuilding all client-facing &… Show more Lead a comprehensive restructure of businesses, amalgamating and integrating Concord Freight and Phoenix Freight into a coherent business of Cardinal Logistics, to be the company it is today. www.cardinallogistics.co.nz • Set up the new Freight Management System, to one stop shop logistics service. Facilitate direct delivery to end customer. Launch adjacent services in distribution of grocery and FMCG products.• Led change program impacting 326 employees. Rebuilding all client-facing & operational teams. • Implemented Scan Pick Pack technology to improve warehouse processes and stock integrity. • Set up certified distribution centers in Wellington and Christchurch • Rolled out successful customer care program, in new call center achieving 20% revenue growth.• Achieved 8% growth in first 5 months of call center operation. • Launched contemporary Health and Safely programs including ACC accreditation, and ISO 9001• Property Manager of all building sites and fleet manager of Vehicles in the fleet Nation-wideStill successfully running and an award-winning logistics provider in NEW ZEALAND, Forwarding, Ocean Freighting, & Clearing, Container, Warehouse Management, INDUSTRY FIRST automated warehousing a pioneering Perfect Pallet, to a partnership with Maersk - Logistics on demand Show less

Wellington & Wairarapa, New Zealand

Regional Manager, Jan 2002 – Nov 2003 5 Perm, 2 Temp desks staff with 2 receptions, two branches: Managed Study link account for WINZ: recruiting 236 temps twice a year: Call Centre Management – WINZ Managed closing of Pilkington's NZ LTD, implemented a change management programDealing with Government departments, Sales Management,

Wellington & Wairarapa, New Zealand

Regional Manager - Dunedin 1997 - 2000 Multi site operations management plus grew the regional each year: Full Operational overhaul of the region to include Queenstown, working with sub contractors to ensure each run achieved and exceeded its operational targets. Sales Manager - Wellington 2000 - 2002 Head Hunted to Wellington to improve the sales team to ensure regional growth targets were met. Recruited, trained and lead by example to achieve all sales targets for the region

South Island New Zealand - Dunedin Base

Worked closely with senior members, to build a strong franchise teams, I built strong and meaningful relationships with Franchisees, distributors of TORK and my own sales team of 6. Designed, delivered and monitored staff training to customer service, administration, sales and floor staff. within franchiese and distructors staff. Managed profit and loss budgets, for both oil products and Tork products accross regio Experience reviewing operational processes and developing, across… Show more Worked closely with senior members, to build a strong franchise teams, I built strong and meaningful relationships with Franchisees, distributors of TORK and my own sales team of 6. Designed, delivered and monitored staff training to customer service, administration, sales and floor staff. within franchiese and distructors staff. Managed profit and loss budgets, for both oil products and Tork products accross regio Experience reviewing operational processes and developing, across multi sites.Sales Management of a team of 6, and 26 Tork DistributorsTork Products grew by over 32% during this time, Oil grew by over 29.8% Show less

Dunedin

Opening Pascoe’s, the Jewellers in Dunedin for the first time. Hiring the staff, Sales Training, including all product knowledge.