Facilitated customization of systems to adopt emerging standards for software application development to address organizational needs.• Leveraged expertise in the Microsoft stack utilizing C# and the .NET framework to support a highly secure, continuous-deployment pipeline to update web applications in an Azure cloud environment and maintain resources using SQL Server Management Studio.• Contributed software engineering expertise in the development of solutions through the software development lifecycle, from requirement definition through successful deployment including a City-wide Intranet solution using SharePoint to automate and improve internal services. • Integrate a system for passport reservations leveraging knowledge of web platforms such as HTML, CSS, JavaScript, and Bootstrap.

Recruited to integrate a system for passport intake reservations leveraging knowledge of web platforms• Contributed to rollout of upgraded functionality, delivering one of the first appointment reservation service system in a local government agency.• Supported business process improvements by lessening wait times for customers, reducing long lines at the front desk and as a result alleviated parking congestion at City Hall.

Served in a client-facing role translating business requirements into a scalable solution to deploy a ASP.NET thrift store web application. • Fueled additional revenue stream by adding e-commerce functionality to a brick and mortar store integrating RESTful APIs to add shipping functionality and serve greater number of customers nationwide. • Spearheaded solution engineering and system redesigns utilizing Agile software development and facilitated SCRUM meetings in order to meet demanding sprint deadlines without compromising quality. • Delivered speed, design and visibility improvements using expertise in Azure to significantly increase site performance, incorporate responsive design, and implement search engine optimization.• Lead a team of engineers using Git and Visual Studio to coordinate code pushes and change management.

Front desk reception. Manage and supervise all filing, mail and mailings. Monitor performance and function of office equipment (e.g., printer, copy machine). Establish and maintain records for students in accordance with FERPA. Support faculty and administrative staff. Assist with newsletters; maintain records such as faculty meeting minutes; generate program reports as needed.