Phi (Ethan) Pham Email & Phone Number

Ho Chi Minh City, Vietnam

Adelaide, South Australia, Australia

I was offered to join the newly opened Sofitel Adelaide management team as a Hotel Duty Manager. This is an incredible opportunity in my hospitality career path, I am looking forward to being a part of Accor Hotels, advancing my knowledge and skills in a 5-star luxury hotel environment.

I was given an incredible opportunity being a part of opening a brand new hotel of Majestic Hotels & Apartments. Not only I learned from the best, I was able to challenge myself and expanded my skill set. Skills that I have achieved and advanced during the opening of M Suites:• Establishing new policies and procedures• Improving operations • Managing guests’ expectation and experience in a luxury hotel environment• Change management: adapt to any changes of a new hotel environment (amid Covid-19), assist and guide employees in the process. Developed resilience during the pandemic. • Respond and take on on guests’ feedbacks and apply changes where necessary. Proudest team achievement:• In January 2022, just before our first birthday, Majestic M Suites became #1 on TripAdvisor for a constant period of over 3 months.

Adelaide, South Australia, Australia

Given the opportunity to advance my career in the hospitality industry, as a Duty Manager, I was able to assist the Front Office Manager in supervising and reporting the daily operation of the department, motivating and empowering team members, managing and enhancing the guest experience, maintaining a positive and nurturing workplace environment.

Adelaide, South Australia, Australia

Started as a part-time GSA at Majestic Hotels (North Adelaide team), I was given a great opportunity and incredible support to learn further of the operation within the Front Office department.

Canberra, Australian Capital Territory, Australia

For my second industry placement, I was welcomed back to Hyatt Hotel Canberra in the Front Office department. I was given the opportunity to learn the operation within Reception, Concierge, Communication Centre and Night Auditing.

Canberra, Australian Capital Territory, Australia

I was able to achieve my first industry placement in F&B at Hyatt Hotel Canberra. It was a great learning opportunity and was my very first engagement in the hotel industry.

Bachelor Of Business (Hospitality Management)

After one year working in retails as a freelancer during my two-year medical learning, I recognised my strength in customer service..

Doctor Of Medicine - Md, Medicine

Majored in Chemistry back in highschool, I decided to take my career path into the medical field with a passionate heart in caring.

High School Diploma

I was majored in Chemistry during my years at Nguyen Thuong Hien Highschool for the Gifted students. The world of science and chemistry.