Philip Kuruvilla Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Technical Support:---Provide exceptional technical support globally through Email, Chat and Call, who are utilizing cloud-based solutions and services. Assist with troubleshooting and resolving complex issues related to cloud services such as EC2, EBS, Linux, Lightsail, Systems Manager, Systems Manager Incident Manager, EC2 Image Builder, Outposts, Compute Optimizer, Application Discovery, Application Migration Service, EC2 MacOS, Elastic Disaster Recovery (DRS), ElastiCache, Health, Migration Hub, Trusted Advisor, VM Import/Export, WorkSpaces, S3, Route53, IAM, CloudTrail, Cloudwatch, Event Bridge, SNS, IAM.Troubleshooting and Problem-solving:---Investigated and diagnosed technical issues, using problem-solving skills and analytical thinking. Applied expertise of cloud technologies, tools, and platforms to resolve problems efficiently and effectively.Collaboration and Communication: ---Collaborated with cross-functional teams, including developers, system administrators, network engineers, and third-party vendors, to address customer issues and deliver effective solutions. Communicated technical concepts and recommendations clearly to both technical and non-technical stakeholders.Continuous Learning and Innovation: ---Up to date with emerging cloud technologies, trends, and best practices through continuous learning and self-development.Documentation and Knowledge Sharing: ---Developed and maintained knowledge base articles, troubleshooting guides, and best practices documentation to assist customers and internal teams. Contributed to the overall knowledge sharing within the organization by sharing lessons learned and providing training sessions and provided quality improvement sessions.

Kochi, Kerala, India

# Provided technical Linux, WordPress and Magento support to worldwide customers via chat and email meeting their expectations along with the highest level of customer satisfaction.# Troubleshot and Resolved DNS, FTP and SSH issues.# Played a key role to greatly improve the team quality by conducting technical sessions and training to local and international employees.# Created bash scripts to automate Modsecurity whitelisting and other repetetive maintainance tasks.# Troubleshot incomming and outgoing email delieverability issues with the help of email header analysis.# Investigated and identified Malware vectors and assisted clients with the next course of actions.# Optimized Client WordPress and Magento site performance and brought to score A from F in GTmetrix, by implementing server side and client side caching along with CDN.# Resolved critical client site downs.# Configured Varnish caching, Elasticsearch, CDN and Redis session caching on Magento sites to improve performance.# Created and maintains easy to follow Documentation.# Improved client outgoing email delieverability by implementing SPF, DKIM and DMARC records.# Well versed in Linux commands and tools over CLI.

Kochi, Kerala

# Mentored kids and teenagers in developing their voice.# Build student confidence for lIve performances.# Judged music competitions at Church, College and Corporate levels.# Taught Vocals accorinding to the syllabus of 'Western Pop and Rock' by the Trinity College of London.

Cochin Area, India

# Reviewed all invoices for appropriate documentation andapproval prior to payment.# Scanned and filed all invoices and source documents.# Distributed and dispatched payments on time.# Accurately entered and verified journal entries.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Rhcsa/Rhce, Network And System Administration/Administrator