- Onsite IT Support: Provide comprehensive Level 1 and Level 2 IT support for Home Mortgage Alliance Corporation and JetMortgage, ensuring smooth operation of IT systems and minimal downtime.- Incident Management: Troubleshoot and resolve hardware and software issues, including network connectivity, peripheral problems, and user account management.- System Maintenance: Perform routine maintenance tasks such as software updates, system backups, and patch management to maintain optimal performance and security.- User Assistance: Assist end-users with technical issues, including setting up new devices, configuring applications, and providing training on IT best practices.- Ticket Management: Utilize ticketing systems to track and prioritize support requests, ensuring timely resolution and effective communication with clients.- Documentation: Maintain detailed documentation of support activities, including troubleshooting steps, solutions, and system configurations, to support knowledge sharing and process improvement.- Collaboration: Work closely with internal IT teams and vendors to resolve complex issues and implement solutions that enhance overall IT infrastructure.- Equipment Inventory & Dispatch: Manage equipment inventory, including tracking and dispatching hardware to remote workers, ensuring timely delivery and proper setup.- Access Control Systems: Install, configure, and maintain access control systems, to enhance security and manage office access.

- Spearheaded the development of a revolutionary app designed to combat bad habits and foster good ones through monetary incentives.- Utilized behavioral psychology principles to create a user-friendly platform that motivates and tracks progress.- Led a cross-functional team in the app’s design, development, and pre-launch operations, ensuring a seamless user experience.

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- Proficiently handle a wide range of technological equipment, ensuring functionality and reliability post-refurbishment.- Execute thorough diagnostics and repairs, optimizing performance and extending the lifespan of electronic devices.- Collaborate with team members to streamline processes and maintain high standards of quality control.- Demonstrate strong attention to detail and problem-solving skills in resolving hardware and software issues efficiently.

As an Assistant at a pioneering e-waste and refurbishing company, I play a crucial role in promoting environmental sustainability. My responsibilities include managing the efficient processing of electronic waste, coordinating refurbishment projects for repurposing devices, and ensuring optimal operational workflows. By contributing to the reduction of e-waste and extending the lifecycle of electronics, I support our mission to minimize environmental impact and advocate for sustainable technology use.

At Ribbon and Box, I was at the helm of operations, leading the journey from design inception through to production, sales, and fulfillment. Utilizing state-of-the-art CO2 laser cutters, UV printers, plotters, and CNC machines, I directed the creation of premium supplies for gift and candy shops, among other businesses. My comprehensive role not only demanded technical proficiency and creative problem-solving but also required a hands-on approach in customer engagement and product delivery, ensuring a seamless experience that drove customer satisfaction and business growth.