I’ve got 4 years experience in customer care field. I’m a careful and hard-working person. I’m eager to learn new things and willing to work in team. I easily adapt to new working environment and take initiative in work.
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Senior Inside SalesRainbow Exim Jsc May 2021 - PresentHcmManage customer records;Guide the order processing team, monitor the delivery progress to ensure the order is delivered to the customer as soon as possible;Managing and drafting administrative documents related to business activities;Collect and process customer feedback;Set up appointments between sales staff and customers;Conduct surveys, assess customer satisfaction after each appointment;Support the sales department to perform tasks such as product introduction, sales consulting and payment to achieve sales targets;Keep track of incentive programs, promotions, gifts to introduce to customers;Report weekly, monthly, quarterly and yearly business activities to the director. -
ConsultantOds Jsc Feb 2020 - Apr 2021Ho Chi Minh City, Vietnam- Get RFQ and finish quotation- Recover public debts- Customer CareAchievements and skills gained:- Be assessed positively by the supervisor: active, extremely adaptable...- Observe, learn and catch potential customers- Bestseller in July and September 2020
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Insurance AssistantAih - American International Hospital Jun 2019 - Oct 2019VietnamMain responsibilities:- Support customers to translate and explain insurance contract- Writing Policy- Event managementRecognition and Gains:- Improve the ability to solve problems.- Customer satisfaction feedback up to 80% -
Administration & Customer CareIelts Key Language Center Apr 2017 - Jun 2019Vietnam- Support lectures to prepair documents and materials- Call and ask students when they are absent- Cashier- Finding new students through telesales and Facebook fanpage- Counselor for new studentsAchievements and skills gained:- Be assessed positively by the supervisor: active, extremely adaptable...- Observe, learn and catch potential customers.- Improve English Communication Skill.
Ngọc Phạm Education Details
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Saigon UniversityFinance & Banking -
Ielts5.5 -
Le Anh EximImport Và Export
Frequently Asked Questions about Ngọc Phạm
What company does Ngọc Phạm work for?
Ngọc Phạm works for Rainbow Exim Jsc
What is Ngọc Phạm's role at the current company?
Ngọc Phạm's current role is Inside Sales at Rainbow Exim JSC.
What schools did Ngọc Phạm attend?
Ngọc Phạm attended Saigon University, Ielts, Le Anh Exim.
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