- Fieldwork Coordination & Cost Management: Spearheaded the setup of online studies, strategically selected respondent sources, and conducted daily fieldwork monitoring.- Managed cost reconciliation and budget tracking to ensure financial efficiency.- Quality Assurance/Link Testing: Held full ownership of testing programmed questionnaires, providing critical feedback to enhance survey quality and effectiveness.- Data Quality Control: Oversaw rigorous data quality checks for online studies, ensuring the validity and reliability of respondent’s answers.- Translation & Coding: Served as the primary liaison for translating studies from English to Vietnamese, ensuring accurate and culturally sensitive translations. Translating topic included circular economy, gender inclusion, and political interest.

- Served as the primary point of contact for inquiries, handling one-on-one meetings, online appointments, emails, and phone correspondences. Assisted students with job application procedures, from providing job recommendations to drafting and reviewing application documents.- Conducted research on student concerns and developed marketing, promotional, and communication materials for the Flagship Internship program. This included Mailchimp newsletters, printed brochures, and graphic designs, targeting an audience of 600 RMIT university students per semester.- Collectively responsible for redesigning the website to enhance relevance and accessibility for the target audience.- Performed administrative duties, including document translation, job searches, and communication with industry partners and students.Achievement:- Improved the team website's accessibility, as reported by students.- Achieved an average open rate of 60% for Mailchimp newsletters.- Received the 2023 Vice-Chancellor's International Excellence Award (Professional).

- Provided attentive and personalized assistance to students regarding overseas opportunities through telephone, email, and face-to-face interactions. This included guidance on selecting overseas programs, adapting to global environments, and managing related paperwork.- Developed and executed communication plans, and created engaging content for the Facebook page and internal communication channels.- Oversaw the successful execution of three events per quarter, handling promotional materials, presentations, and logistics management.- Carried out administrative duties, including the translation of paperwork.Achievement:- Consistently delivered clear and effective communication to over 30 cases per week, resolving issues promptly and preventing escalation.- Successfully implemented a new booking system, enhancing operational efficiency.- Received the RMIT Distinguished Service Team Award in August 2023.

- Conducted comprehensive research on the market landscape and audience preferences within the Vietnamese board game industry.- Identified and evaluated potential customers and both direct and indirect competitors; initiated contact with new leads through targeted email campaigns.- Analyzed customer needs and capacities to propose tailored service plans that align with their requirements.- Shared collective responsibility for a new B2B service proposal; collaborated closely with the R&D team to ensure consistency across all aspects.

- Collective responsibility for all activities catering to over 300 students. Principal responsibility for event coordination and logistics planning.- Collect feedback from students and the teaching staff. And prepare paperwork for the school board.- Propose and organise the design of the Class of 1821 Yearbook and Memory video.

- Collective responsibility for all designs. Principal responsibility for graphics, especially in planning and producing the overall aesthetic of online series.- Collaborate closely with the Content team to communicate the appreciation and embracement of cultural values.- Research for traditional artworks. And integrate them with modern concepts.- Analyse the young's preference for nostalgia, traditional costumes, and historical events via social media sites and offline conferences.

- Designed packaging, phone accessories, and commercials.- Worked on the brand positioning process.- Research vintage materials and retro concepts.