Phoebbie Tee Email & Phone Number

Malaysia

In organizational management, I have optimized operations and improved overall efficiency.

Malaysia

Promoting company's education programs, arranging nationwide events, and inviting clients to attend while engaging potential customers through various channels

Managed distribution of Medical and thermal paper in Asian market of Vietnam, Taiwan & Hong Kong.

To plan and drive sales result through on-ground event & channels promotion nationwide1. Key Event person from HQ to liaise with a designated Region – provide clear event planning & deliverables to the Region’s stakeholder (e.g. Event concept, timeline, staff roles & responsibilities, event day itinerary & budget). 2. To coordinate across different stakeholders in various department where necessary, in order to execute the event smoothly 3. In charge of nationwide events budget and plan out event strategy that will bring the most sale impact4. To monitor, track and do reporting for sales event with analysis on actual ROI vs. Target 5. To monitor that the event in hand is well-planned to the details, with the ability to anticipate issues and provide back-up plans to work on immediately if sales performance is not up to expectations6. To prepare post-event evaluation reports and recommendations upon completion of each event, and suggestions to improve ROI for sales related events 7. Work our tactical promotion on ground to support the channels to deliver the sale result.8. Work with marketing team to ensure communication material required are ready for the events 9. To monitor sales performance indicators of the region 10. To be well-equipped with product knowledge, marketing programs and promotions

To train and consult customer’s service officer on handling all customers issue & handle high level enquiries from customers. 1. Provide consultation and training to the customer’s service officer to ensure that all actions taken to handle customers’ enquiries, problem and complaints are in compliance with the process, procedures and turnaround time.2. To handle more sensitive cases where related to billing, account and network technical issue which not able to handle by the frontlines3. Analyst product impact toward our customers and provide solutions to the customers services.4. To work with product team to improvise the product based on customers feedback5. Improve customer satisfaction by providing colleague with the skills, knowledge authority needed to resolve customer enquiries and complaints; 6. To process, recommend and advise of any refund requests by subscribers which will include raising the necessary adjustments to support this performance to be authorized by the management7. To be proactive within units of customer service on any related issues that can help improve on service, procedures or working environment of the department8. Maintain a high degree of responsibility towards customer confidentiality Escalation and follow-up of cases requiring further action by taking ownership in providing the best possible solutions end-to-end

To handle high value / priority line customer inquiries and requests. Delivery of end to end services for all request with a high level of professionalism and with the aim of making every encounter with DiGi a delightful experience. Even if required to meet customers personally to resolve any issue.1. Be the “Single Point of Contact” for priority customers. You will be responsible for liaising and following up with other relevant departments to ensure satisfactory completion of referred cases on a timely basis and keep customers updated with the case status.2. Provide end to end service delivery include trouble shooting problems, follow up with relevant departments and reverting back to the customer on the status of assigned cases, up until the case is resolved / concluded satisfactorily.3. Equipped with the latest information on the company’s product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that relevant information is being communicated to our customers with accuracy, in a consistent and timely manner.4. Maximize opportunities to up-sell or cross-sell company products and services.5. Be a role model and ambassador to project the service excellence of DiGi’s brand name. You are to be the benchmark of customer care consultants 6. Maintain confidentiality of the organization’s and customers’ data / information.7. To initiate / participate in process improvement efforts with the objective of improving the service delivery to our customers and / or achieving better efficiencies and productivity for the company.8. To support any other ad hoc duties assigned by the Management, whenever required.

To be the first point of contact to respond to customer requests and inquiries via the telephone or online.1. Responsible to response to customers inquiries via phone or online with the upmost professionalism and ensure high quality customer service is provided at all times.2. Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels3. Conducted follow-up with all customers to confirm satisfaction of service delivery; as noted what case that I refer and promises it deliver for customer.4. To keep abreast with all latest information on the company’s product, services, marketing plans, procedures, and of any changes in the policies and standard procedures to ensure the related information communicated to customers is consistently accurate. 5. Prepared daily team report for the team member review (AHT /MTD CSI) and identify areas to improve, and implement measures to improve performance levels and meet objectives.