Phoebe Conroy Email & Phone Number

Maidenhead, Gb

Newbury, England, United Kingdom

▪️Proactively monitoring all surveillance cameras and CCTV remote viewer programs.▪️Monitor and respond to all security, fire and safety alarm systems. ▪️ Answering and responding to events and situations received over regular and emergency phones and intercoms. ▪️Reporting and communicating with Emergency Services during Emergency / On-going incidents when identified. ▪️Liaising with Emergency Services. ▪️Answering routine calls to the security control centre ▪️Monitoring alarms, video equipment, including door alarms. ▪️Providing general assistance to both Hackle Employees, Hackle Head Office and Management teams.▪️Dispatching Security Officers and Site Staff as required via telephone and / or email.▪️Maintaining various records of communication and events.▪️Communicating and disseminating information to required parties, including clients. ▪️Accurately maintaining control of all equipment and keys in the Control Room.▪️Accurately log all equipment and keys signed out and returned by Security or other parties.

Maidenhead, England, United Kingdom

Setting up the Salon and Store in the morningWelcoming Clients into Salon, and getting them prepared and settled in for their appointment. Welcoming Clients into Store, offering knowledge and recommendations based on their hair concerns. Answering incoming calls and monitoring the Salon email inbox, whilst performing other Reception based duties.Creating content for Trepadora's social media pages via photography, recording videos and editing footage, and infographics. Placing orders for Salon suppliesGeneral cleaning duties.Stock Management.Closing down the Salon and Store

Windsor, England, United Kingdom

Delegate tasks to team members, to ensure a smooth operation of business for that day.Motivate the team through encouraging and team orientated spirit and language.Speak to any customers regarding enquiries or complaints in person or via phone. This can also be regarding the Innkeeper's Lodge Hotel which is adjacent to the Restaurant and under our operation also.Key holder for the business, which allows me to open and close business. Keys to the alarm system, safes and other off limit areas from other colleagues.Conduct safe counts, handling large sums of money and doing financial closing procedures on our internal system through declarations and float setting.Conduct business checks through audits, internal checks daily to ensure H&S and best practice is adhered to.Train new starters for the Business.Help out in other departments if needed , cooking and prep in the kitchen, making up rooms in the Hotel, and general tasks within the Restaurant.Recently gained experience through being a Holding General Manager, whilst my Boss was on annual leave for 3 weeks ( 16th August 2022 - 6th September 2022 ) Alongside my other tasks, I was ordering stock and speaking to suppliers', attending meetings with other General Manager's in our area and with the Area Manager also. Arranged maintenance work to be carried out through contractors, declared payroll and rotas, problem solving and handling other administrative duties. I lived on site and had a room in the Hotel and was the Night Porter during this period also.

High Wycombe, England, United Kingdom

Engaging with customers on the counter and over the phone in a professional, genuine and conscientious manner. Helping customers with enquiries and quotes needed for projects. Talking to suppliers for customers to gain information regarding prices and lead times.Continually learning about materials, keenly completing courses and expressing an interest for developmental offers on the Saint-Gobain University platform. Involved with the daily admin for the branch, handling delivery notes, purchase orders, PL memos and any other paperwork that needs addressing. Handling stock from deliveries / organising and shelving products. Marketing within the branch: creating engaging displays for customers across the branch, posters etc.Been assigned recently to develop our new Landscaping Display area. Voice Ambassador for High Wycombe: conducting / handling surveys, discussing matters with colleagues of all levels in a confidential and unbiased manner, meetings within the Business Unit to discuss results, ideas and new implementations within branches from knowledge gained from activities completed. Won awards within my current role, including ‘Regional Values Superstar Award’ & ‘South East Values Superstar’.

Taplow, Buckinghamshire, United Kingdom

Within this role, I was involved in many aspects of the daily running of the pub/restaurant. Whilst opening the pub in the morning, I ensure everything is clean and sanitary in the bar and restaurant, and cutlery and condiments etc. Set up the coffee machine, setting up tables for bookings, starting the fire place, checking stock, answering the phone, cleaning the premises if the cleaners are not present that day. During the day, I would continue take calls and reservations, sorting out deliveries and ensuring invoices are correct, serving people behind the bar and waiting on tables, handling cash, maintaining cleanliness throughout the day, polishing wine glasses, deep cleaning the bar and general cleaning around the pub, designing blackboards to promote drinks, and future events/national holidays, ensuring customers are of legal age, by checking ID, ensuring safety of customers on premises, remaining professional, confident, firm and fair with difficult customers who are causing issues/distress to other customers. For example, refusing to serve someone who has had too much to drink. I would communicate with the head chef about stock, menu changes, suitability of certain foods ( vegetarian, vegan, gluten free etc ), or any other dietary queries from customers. I reported to my managers/owners about incidents/potential incidents ( if any ), and ensure that all Health and Safety legislation and guidelines were adhered to. I would handle customer complaints in a manner that exceeds their expectations. This job required me also to have a high and impeccable level of appearance. If my managers are not present, I was left in charge. At times I have been a temporary assistant manager also. During this time, above all my other responsibilities. I would sort out the till/float, report forms the till and card machines and had access to the safe.

Bachelor’S Degree, Hr Management, 2:1

Activities and Societies: Trampolining Club and Mindfulness SocietyTop - Up Year

Associate'S Degree, Public Services, 1:1

HND

A Level