Phoebe Kirwin Email & Phone Number

Exeter, England, United Kingdom

At Coaching Focus I play a critical role in managing, maintaining, and nurturing relationships with our clients. My main objective is to ensure client satisfaction, retention and drive business growth. Continually working on and developing the online 'coaching hub', to keep its competitive edge. As well as offering demos to potential clients and support to existing clients. I am continuously thinking outside the box, to create innovative approaches for organisation's to improve their coaching culture. Alongside managing the coaching hub I also manage our 121 coaching, overseeing all the projects and our coaching pool. As well as this, I report to the CEO and work collaboratively to help support the women in leadership programme and team coaching programmes.

Newton Abbot, England, United Kingdom

During my time managing the Newton Abbot branch, I managed to grow our fleet resulting in higher profits. We maintained an excellent customer score of over 90% and continued to deliver exceptional customer service. I implemented my strong sales culture which resulted in my employees hitting elite clubs. As well as this, I held a fantastic strong bond with my team resulting in 100% employee retention. Leading the team through tough times, holding morning meetings and 121's as well as going out to celebrate success. Whilst also having to deal with difficult situations and resolve complex complaints. Additionally, I would go out and market our business creating new relationships and getting new contracts signed.

Exeter, England, United Kingdom

In my first management role, I managed the newly opened Exeter airport branch and brand new out-of-hours hub. Within the first few months, we made fantastic progress with the new opening. We scored first place on the podium for the branch making the highest operating profit for 2 months straight. In the day I would manage the airport, ensuring a smooth check-in for all customers coming off flights and a personable customer experience. After hours I would manage all the branches within the area, looking after all 7 branches. It was essential I managed my time effectively, prioritised customers dealt with situations efficiently. As well as providing strong leadership for my employees.

With experience as a waitress, I've perfected multitasking, remaining calm under pressure, and delivering exceptional customer service. My skills include efficient communication, time management, dealing with complaints, and collaboration with my team.

Bachelor'S Degree, Business Administration And Management, General, Upper Second Class

During my two-year Business Management degree, I engaged in various aspects of business operations. This included coursework covering.

Level 3 Extended Diploma, Business, Distinction*Distinction*Distinction*

All the modules I undertook over the 2 years during my Level 3 - 90-Credit Diploma The business environment - Distinction Business.