Experienced in Freight Forwarding and Shipping, aimed at driving customer excellence alongside the Sales and Operation Teams in favor of customer satisfaction and retention. Identify and pursue opportunities that contribute towards delivering value added services ,building long term engagements along with providing up to date shipment information.Pro-actively advise and similarly consult as part of customer service to ensure the client's contentment.
Speciality Metals Trading Ltd.
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Logistics Assistant Officer (Exports)Speciality Metals Trading Ltd. Mar 2024 - PresentSummit Trust (Mauritius) Ltd, Suite 3 Grand Baie Business Park Grand Baie MauritiusIn liaison with supplier; Planning and scheduling orders to be dispatchedfrom Mine every month.Prepare freight quotations and share with customers.Updating customers as to the status of their consignments.Working closely with managers to ensure seamless flow of informationbetween the company and clients as well as with supplier and other serviceproviders.Where possible anticipate any costs that are likely to be incurred and movethem immediately to ensure cost savings.
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Business SupportMagellan Logistics Jul 2018 - Mar 2024KenyaFurnish customer orientation and communication while maintaining quality standard services. Set priorities, fulfill critical tasks in timely manner, keep to deadlines and resolve any arising issues promptly.Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.Complete shipping documentation, such as including bills of lading.Monitor Shipment Status with carriers and proactively update clients on the same. -
Freight Forwarding And ShippingMagellan Logistics Jul 2018 - Mar 2024Mombasa, KenyaEngage and provide services that take into account delivery requirements of the Client. Advise and consult to ensure customer satisfaction while providing up to date shipment details.Identify and pursue opportunities to up-sell and deliver value added services while furnishing distinctive services according to the client their needs. -
MentorTechnovation Challenge Feb 2017 - May 2018Mombasa County, KenyaMentoring High schools girls in developing mobile applications that resolved some of the challenges they faced in their communities through technology. It also encouraged them to venture and embrace STEM vocations and entrepreneurship. -
VolunteerErmis Africa(Climate Action Programme For Schools And Youths) Jul 2012 - Mar 2015Mombasa, KenyaI have worked with Climate Action Programme for Schools and Youth where we set up climate action teams in schools and youth groups. The groups developed environmental cautious businesses that are sustainable and generated income. We also did capacity building for the groups on green entrepreneurship and climate change adaptation and mitigation.
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InternEco-Ethics International - Kenya Jan 2014 - Aug 2014Mombasa,KenyaThe main duties I performed was Planning and fundraising for the World Ocean Day Celebrations in the Coast Region for the year 2014, which is spearheaded by Eco Ethics Kenya .
Phoebe M. Education Details
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Project Planning And Management -
Public Relations
Frequently Asked Questions about Phoebe M.
What company does Phoebe M. work for?
Phoebe M. works for Speciality Metals Trading Ltd.
What is Phoebe M.'s role at the current company?
Phoebe M.'s current role is Shipping Agency|Freight Forwarding|Logistics.
What schools did Phoebe M. attend?
Phoebe M. attended University Of Nairobi, University Of Nairobi.
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