Phoebe Paterson Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Community Manager in a unique student accomodation, home for over 500 post gratudate students. I manage the Residential Life Program with a team of 18 RA's. MHFA training has been highly used eithin my role as the wellbeing support for my residents. Successes in my role:- driver in doubling returning resident rate from 23% in 2022/2023 to 46% in.

Melbourne, Victoria, Australia

Team lead across multiple projects which are fast paced, customer facing roles, leading up to 12 colleagues within this role

Melbourne, Victoria, Australia

Communications Team Lead for a dynamic team. Worked across 5 remediation programs, up to 4 programs at a time.

Melbourne, Victoria, Australia

Worked within a team to operate the whistleblower communications platforms for a large client data base, with clients from a variety of disciplens. My role centered on answering calls from whistleblowers, using forensic interviewing techniques to elicit detailed recounts from callers to place into a detailed report accurate to the information provided on.

Deleveoped detailed knowledge on multiple departments leading training team members across multiple departments via knowledge and skills transfer.

Australia

Adapted quickly and up skilled myself to perform effectively as a 2IC in a department with no manager and with extremely limited training sparsely spread across 2 months I undertook this role. My role focused on coordinating the Fresh department roster to ensure appropriate staffing for effective customer service and minimizing stress on staff..

Australia

Remediation project communications team member - data analysis

Melbourne, Australia

HeartKids Youth Advisory Committee aims to engage with young adults (12-25) who were born with a Congenital Heart Defect. In my role as a volunteer: - Public speaking- Oranised and ran a number of fundraisers- Meeting scribe

Melbourne, Australia

Peer Mentor Volunteer at RMIT's Student Learning Advisory Mentor Team, providing advice to students who seek help in courses I received a HD. - tutor students- assist with english language and comprehension skills

Melbourne, Australia

Intern in the Prosecutions and Family Violence Melbourne Departments. - data entry of sensitive briefs into BMS

RMIT Village

Resident assistant role held varying and vital responsibilties, inclusive of emergency response to Incidences, liase with stakeholders inclusive of emergency services, and conducting welfare checks; behavioural, intoxication and mental health checks. I frequently engaged with residents and provided peer support on duty and off duty and frequently.