• Quickly create effective and engaging learning in a fast-paced environment• Help manage company-wide Learning Management System; create SCORM learning objects• Work with Articulate 360, Adobe Creative Suite, TechSmith Camtasia and other authoring tools to create compelling learning and multimedia assets.• Implement assessments to monitor learning effectiveness.

• Enhance and expand NYSCAA’s website to allow for the dissemination and collection of data via the internet.• Create/Design/Maintain several member agency websites• Provide systems administration support for in-house and hosted servers, clients, networking devices and peripherals.• Provide technical assistance to member agencies.• Develop and provide Information Technology training to staff, members and affiliates both via webinar format and in person.• Perform software product evaluations and recommend new products as necessary.• Create Agency databases, web apps to facilitate reporting.

• Instructor Development Program: manage an ongoing series of synchronous and asynchronous components designed to develop a cadre of online instructors for our web-conferencing and virtual training solution called iLinc. • Curriculum Design: work with online instructors from state, county, contract staff and voluntary agencies to help construct the most effective synchronous training.• Course Delivery: develop and deliver a series of trainings on Distance Learning Topics; deliver six courses on Supervisory Skills.• Asynchronous Projects: create Flash simulations and presentations, including a “Concerned Citizen’s Guide” for a statewide campaign to raise awareness of child abuse. • NYSBlogs: implement and oversee a community collaboration platform that consists of a blogs, forums, and a file sharing systems for numerous state professional groups.• Annual Staff Development Training Institute: coordinate the technology portion of the Institute to increase the skills and awareness of various technologies for Staff Development Coordinators.

• Provide expert knowledge on business processes, rules, and Compliance and Legal requirements within the banking industry.• Gather and translate business needs into requirements to ensure functional needs of business partners are met with a streamlined solution. • Design intuitive user interface solutions with users and developers.• Offer understanding of application(s), functionality and associate/customer processes to improve workflow efficiency and communication across departments and programs.• Work with clients to assess business activities, and conduct User Acceptance Testing.• Document functional and operational impacts to associates and customers. Document the interaction of data, functions and business processes for selected functionality to translate business needs into requirements for technical partners.Previous role - Training Manager: Oversaw training for 3,000+ users on customized Siebel 6.3 eFinance implementation. Worked closely with development teams and business partners throughout the project cycle to target training, increase users' skill set and increase adoption. Strategized best delivery method for diverse, tiered curriculums across a large geographical footprint. Utilized web technologies to effectively deliver ‘just in time’ training to geographically disbursed user base. Designed 15 different curriculums for internal business partners (such as Loan Syndications and Distributions, Foreign Exchange, etc.) eliminating the need to hire outside consultants for training development.

Created and delivered both online and onsite technology training for New York City Schools. Created professional development programs involving technology and web based resources, and obtained funding for these programs. Involved in production, maintenance, and design of web sites for customers. • Developed music technology program, and secured funding for the project.• Program Manager for the company's largest funded project, overseeing staff of four. • Designed and taught online classes using the CentraOne distance learning and knowledge management system.

Designed instructor-led and self-study materials, and delivering training to system users. Assisted in the implementation of a proprietary software system with a major limousine company. Successfully completed training on the latest technologies for both computer and web based training.• Successfully trained a wide range of end users to ‘rave reviews’.• Requested for additional work by the client, increasing scope and revenue.• Created both comprehensive and quick-reference materials.• Trained on the latest software, including Authorware 5, Flash 5, Dreamweaver 3, Fireworks 3, PeopleSoft HRMS (7.5), and PowerPoint.

Oversaw the management and welfare of non-profit classical music organization, with responsibility for accounting, marketing, production of a 9-concert season, grant writing and fundraising activities, and office management. Worked closely with the Board of Directors to insure the viability of the organization. • Successfully doubled the budget within four years.• Increased earned income by 50%.• Increase subscription base by 200% within first year.• Produced and maintained the company’s first web site. Used private pages on this website to communicate with Board, staff and artistic personnel. Culled information from web viewers for targeted e-mail newsletters. • Composed and designed season brochures mailings, concert program books, newsletters and PR materials.• Created and maintained databases for targeted pledge campaigns. Tracked budget by creating a partnership between Quickbooks and Microsoft Excel. Created financial documents for board meetings.

Managed all concert-related functions, in addition to performing various support functions including production and distribution of mailings, supervision of interns and volunteers, data base management, and recording and tabulating response to fund raising appeals and subscription ticket sales.