Phoebe Sugandi Email & Phone Number

Improving efficiency on incident, issue and breach management for the team (IIB) as well as supporting the Advice Business. Ensure regulatory reports are submitted within required timeframes and assisted in with drafting reports on the ASIC portal. Extensive knowledge of the GRC System (Service Now) enabled the opportunity to partake in various projects such as ASIC Portal Integration or any System upgrades as well as being point of contact for Internal Audit. Provided coaching on Risk Management and GRC system (Service Now) becoming a trusted risk consultant to the stakeholders to assist with understanding and managing their incidents and expectations.

Circular Quay

Worked with L2 Risk and Compliance with managing regulatory commitment and data management on GRC. Assisted in managing timeliness of reports to various boards and forums. Risk partner to the customer resolution and remediation team, overseeing and setting up risk and control framework in GRC. Uplifted dashboards to manage incidents in GRC system.

Sydney, Australia

Assisted the 2nd line Operational Risk & Compliance team with day to day operation. Workload include but not limited to: the onboarding & offboarding of team members, managing multiple leaders calendars, arrange team travel, expense claims, assist with reporting, organise team meetings and presentation and assist in GRC data oversight and management. Assist with teams transition to Microsoft SharePoint and Teams and having extensive understanding of these apps to ensure that meetings and collaboration were done effortlessly.

Sydney, Australia

Providing the world with the finest serviced and virtual offices. Assisting our Executive Director to create an impact in the real estate industry for businesses and pushing our IT infrastructures to new levels. Giving our clients the best experience and level of support from start up companies to well known corporate businesses just needing an extra hand globally.

Sydney Cbd

My role was to support the AUNZ Head Office and Management team with onboarding and training new staffs and cover any floors when team members are on leave. My primary focus was to ensure that floors were maintained to the premium standard and teams understand the procedures, products, and expectations we have in providing the best service to our clients. - One on one or team training- Conducted telephone interviews on behalf of Managers along with other ad-hoc tasks- Cover multi-line switch and provided client administrative support (as per secretary/receptionist roles) - Assist in event management - Audit IT setups, filing, and floor - Assisted our Business Technology Group (BTG) and IT with the deployment of the new platform by auditing setups of Cisco phones and CRM Microsoft

Sydney, Australia

During my role as a Secretary with reception cover, I was to support our floor managers and provide secretarial support to clients from various industries. In this role, I have gained skills in building rapport with clients from all level of management and have been exposed to a vast number of industries and skills. As part of Servcorp some of our daily tasks include and are not limited to: - Maintaining stationary and kitchen stock - Maintaining floor and personal presentation to a premium standard and maintain the comms room (IT. Storage) - Programmed Cisco phones and set up individual internet for clients- Up-sell subscriptions to clients if it benefits them- Assist with expense claims and oversee petty cash - Organise, prepare and cater for events- Troubleshoot any I.T issues prior to reaching the IT team for further supportExperiences and skills gained from client works received during my time at Servcorp: - Conducted inbound calls - Assist with maintaining and updating social media platforms - Designed presentations and reports for clients - Edit documents and assist with formatting, printing, and binding- Organised appointments and payment for clients- Take minutes in meetings- Organise courier, mail, and logistics for projects - Data-entry - Email management and correspondence

Chatswood

Casual sales assistant and supervisor on weekends. I assisted the manager with merchandising, budget, training of new staff and would be contracted full time when manager or assistant manager were on leave. Open and close the store when necessary and assist with the maintenance of the floor. Participated in stock-taking and daily audit of new merchandise. Priority would always be customers and aim for daily KPI target. When in charge motivate other colleagues and made sure they knew what was on trend in the industry and any updates of targets.From the years of working here I understand the need of my customers and had regulars whom came to me personally. This is something I find very satisfying and was an aspect which I loved in retail.