Phoebe Tay Email & Phone Number

Singapore

Similar to an IT Project Manager role, I:- Provide maintenance support post-warranty for new system builds within stipulated SLA - Led projects with aim to continually improve an optimise user experience on Sentosa Web and App from code level- Provide support and predictive maintenance across system architecture for VMs, Cloud Maintenance etc- Ensure compliance of systems with corporate policies and guidelines, such as IM8 and data management policies- Handle and manage audit queries- Provide regular project status updates, to (cross team) stakeholders, and senior management- Quick to identify, manage and mitigate project risks and issues to stakeholders- Maintain accurate project documentation, including project plans

• Serviced Singapore Airlines e-Commerce Department (ECD) to provide new/enhanced UX/UI improvements to singaporeair.com, with aim to boost travellers greater booking confidence with great customer experience.• Managed monthly sprints and product backlog• Familiar with Agile delivery

- Serviced the Digital and Content pillar of Singapore Tourism Board (STB), with focus on looking after VisitSingapore.com - Supported creation of Editorials and Itineraries published on VS- Led and executed site enhancements and revamps (UI/UX) to SingapoRediscovers Vouchers Microsite. Acquainted with Sprint planning that promotes greater collaboration with client and creative team to develop work in phases. - Assisted in content population for urgent COVID-19 updates on Visit Singapore- Worked closely with Data on website data and analytics

Singapore

Accounts Servicing- Prepare competitive reports, with insights on local market happenings- Assist in launching and executing fuel promotions in SG- Assisted local Guam team in concept development for Mobil promotions with Regional Account Director (2018-2019)- Assisted to launch the Esso app in SG and HK in 2019- Execute various BTL collaterals (fuel vouchers, flyers, eDMs) for SG market - Assisted in back-end translation for HK's concept proposals for market presentationCommunity Management / Social Strategist- Manage Esso Singapore's Facebook page from Oct 2019 - Feb 2021- Conducted trend spotting and research to pitch new social ideas to increase fan engagements on FB page

Singapore

Community Management - Crafted tweets for Future Ready Singapore (formerly known as Singapore Business News) - Helped propel the launch of Future Ready Singapore Twitter pageAccounts Servicing/Project Management - Used CQ5 to publish articles on behalf of Future Ready Singapore- Content population and administrative work done for Caltex microsite - Fuel My City (5 countries)- Content population for Caltex Site Revamp using AEM (5 countries)

- Preparation for media conference and conceptualisation of communication plans, (incl. managing of media conference and media lists)- Corresponded with clients and liaised with various media outlets and journalists- Media monitoring

- Created and curated daily content for Tao Bao SEA in both English and Mandarin, catered to their audience on Facebook- Responded to enquiries on the platform in a timely manner.- Presented monthly analytics and insights reports

Bachelor Of Arts (B.A.)

Education record