At AZS, I am responsible for issuing client invoices and ensuring timely payments through diligent follow-ups. Additionally, I manage all business expenditures and oversee monthly cash flow, playing a key role in the company’s financial management. I work closely with the director to support the business's growth and achieve our established targets.

I oversee staff performance and set clear expectations to ensure the success of the team. Since joining AZS, I have made a significant impact by developing and implementing comprehensive company policies, establishing a clear framework for employee procedures, and creating a structured environment that promotes growth and development. As a leader, I have taken full ownership of my role, excelling in driving the team towards expansion while nurturing the skills and abilities of each individual employee.

Within my role at Briggs & Forrester, I was responsible for inputting, clearing, and paying invoices in the system to ensure all suppliers are paid promptly. I also managed the company’s cashbooks, reconciling them against bank statements. Each month, I handled tasks such as monthly depreciation, pre-payment journals, bank reconciliations, and posting cashbook entries into the system.Additionally, I oversaw the management of credit card statements received from directors, as well as handling the company's expenses, ensuring accurate and timely payments to employees. I also produce payment runs and coordinate with directors for approval to ensure timely supplier payments.

Was responsible for planning, scheduling, and monitoring event activities across the hotel. Oversaw event check-ins via the OPERA PMS, ensuring that all client charges were accurate and in accordance with their contracts, while also managing follow-ups for any outstanding payments. Contracted clients for various events, ranging from corporate functions to weddings, ensuring their vision was realized within budget and provided continuous support leading up to the event. Developed proficiency in the OPERA system, which was vital for the effective planning and organization of hotel events, maintaining it to provide the team with up-to-date event information. Additionally, planned and executed social media campaigns for Jurys Inn Milton Keynes, producing engaging content to attract clients and future guests.

• Sole responsibility for planning scheduling and monitoring all Future Plan social media platforms (Twitter, Facebook, Instagram and YouTube).• Also Responsible for planning, delivering and evaluating future plan events such as: Graduate job hunting event (employer and student networking), connect event (helping students find placements of interest), Bottle and folder giveaway (engaging first year students with the future plan team), Internship Fair (to raise awareness of the internships we offer), Volunteer week (advertise volunteering opportunities to students) and Internship Q&A (an opportunity for students to gain more insight to the internship programme). While also running workshops and presenting to students the opportunities that they can get involved with. This involved working with my team members to make each event a success.• Responsible for administrating the Future Plan internship programme, which involved promotion opportunities, processing student application and monitoring experience for students and employers. Acted as a first point of contact for students offering advice and guidance and referring to further specialist support. • Responsible for creating engaging marketing content for Future Plan using Photoshop, Video scribe and Canva.• Completed analysis of engagement statistics using Twitter and Facebook analytics to identify peaks and inform action for future posts.• Role involved designing marketing strategies and composing interesting content to improve student engagement with the service. • Completed NVQ Level 3 in Advice and Guidance.• Received a WOW Award, as nominated by a student which is a National scheme that recognises the excellence of customer service.Each event helped me learn something different about engaging with students and the different ways in doing this. As such I have designed 'tiles' that offer a familiarity of our Internships for student's (example attached below).

•Received full training as a Betting Assistant this included: Handling money and learning all types of bets that can be placed at/during the races.•Responsibilities included: Making sure that the correct winnings was handed over, as the maths was completed by yourself, as well as making sure that the customer places their bets before the timings run out. •I improved skills that are helpful in the events industry, such as money handling, communication and people skills.

I was responsible for promoting the clothes to the customers, and creating good relations with our regular customers promoting my excellent customer service skills. I worked on the shop floor, changing room, tills and delivery to make sure all the clothes where presented at a high standard to all our customers.

•Received full training as a waitress this included: Customer service, health and safety training and silver dinning. •Responsibilities included: Setting up and lying the table in between gests, laying the silver wear, serving food and beverages. •I improved skills that are helpful in the events industry, such as basic training in the hospitality business, silver service and dealing with important clients.

While working at BHS I was sole responsible of the lighting department. Within this I had to promote our different lights, learn the watts in a light bulb and be able to give great customer service. It was important that our customers felt that they were being looked after and that we were giving them something that would suit them and make them happy.