Phoebe Weichelt Email & Phone Number

Baw Baw, Victoria, Australia

- Over the past 3 years as a Lifeguard at YMCA Victoria, I maintained safety of the Warragul Leisure Centre and other local Baw Baw shire pools through active supervision.- Additionally I performed first responder duties during an emergency and collection of first-aid equipment for spinal cord immobilization.- Supervising and overseeing patrons in aquatic locations, and acting immediately to ensure the safety compliance of individuals in the event of an emergency.- Providing water rescue, first aid, administering oxygen and emergency care and treatment as required.Key Achievements:- Immediately evacuated patrons from the inside of the Centre through calm instruction and moved them to the Outdoor 50 metre pool, maintained supervision whilst the other lifeguards and management talked to the Emergency services- Performed customer service through kiosk patron entry and supervision lifeguard duties at Drouin Outdoor Pool with 487 patrons throughout the day on the 24/01/2021.Compared to normal entry rates - this was over 5 times the daily expected maximum.- Requested to apply for Upper Management position

Warragul, Victoria, Australia

I worked at Roylaines Photo & Electronics / Jaycar Warragul as a Junior Retail Assistant at Warragul for 7 months.I provided superior customer service by identifying root causes and serving the customers in a timely manner.My other responsibilities included - handling payments, assisting customers with inquiries and promoting products and services to the customers.Key Achievements :-- Advised customers in IT product features and benefits, facilitating positive customer experience- Offered excellent customer service, respond to customer enquires and make product suggestion based on customer needs receiving high customer satisfaction ratings

Drouin, Victoria, Australia

- I worked for two years as a Waitress at Parnassus Function Centre and Steakhouse, training new waiters and waitresses in both preparation for the function and management of customer satisfaction.- Trained new waitresses for over a year- Successfully served a Wedding of 140 guest and recieved tips for my excellent customer service- Enhanced customer satisfaction through communication about dietary requirements and sufficient turnaround with meals.- Maximized customer experience with fast and efficient service and catering, removal of finished courses and provision of further dining - checking on customers to ensure that they are enjoying their meals and take action to correct any problems.- Responsible for taking orders and serving food and beverages to guests.