Phoebe Smith Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Coordinate and manage multi-departmental efforts to deliver efficient patient care, collaborating with medical staff to optimize workflows and ensure consistent, high-quality service delivery aligned with team goalsOversee onboarding and training of new team members, tailoring resources to meet diverse learning needs and ensuring seamless integration into a fast-paced clinical environmentDevelop and implement patient engagement initiatives, crafting clear, actionable communication strategies to improve patient understanding and satisfaction with care processesCollaborate across departments to enhance operations, streamlining protocols and communication to meet key performance metrics and elevate overall patient experienceLead a team of medical assistants in daily operations, prioritizing tasks to meet fluctuating patient volumes and ensuring alignment with organizational goals and standardsCraft and deliver clear, empathetic communication to diverse audiences, including patients and staff, fostering trust and improving healthcare outcomesGather and analyze operational data, using insights to refine workflows and recommend process improvements that enhance team efficiency and patient careCoordinate and execute patient-focused events and initiatives, aligning with the organization’s mission to foster community health and wellnessTrack and report on team performance metrics, identifying areas for growth and implementing strategies to achieve operational excellenceDevelop promotional and educational content for patient outreach, ensuring messages align with healthcare guidelines and resonate with target audiences

Seattle, Washington, United States

Coordinated patient check-ins and appointment scheduling, ensuring seamless communication and efficient workflow between departments to enhance the patient experienceProvided tailored support to patients by explaining procedures, distributing educational materials, and addressing concerns to build trust and understandingCollaborated with internal teams to optimize front desk operations, aligning efforts to meet organizational goals and improve service deliveryCreated and maintained accurate patient records in compliance with healthcare regulations, ensuring data integrity and accessibility for multidisciplinary teamsAnalyzed daily operations to identify gaps in workflow, recommending solutions that improved efficiency and reduced wait times for patientsManaged outbound communications, including follow-up calls and appointment reminders, to strengthen patient engagement and satisfactionDelivered exceptional customer service by addressing patient needs with empathy and professionalism, fostering a welcoming and inclusive environmentSupported internal campaigns by coordinating logistics and providing administrative assistance to ensure successful execution of initiativesCollaborated with diverse stakeholders, including providers, staff, and patients, to address issues and improve processes in a high-pressure healthcare settingMonitored and communicated critical updates to patients and staff, ensuring alignment with evolving organizational protocols and goals

Greater Seattle Area

Directed daily studio operations, overseeing staff scheduling, front desk coordination, and studio maintenance to deliver a seamless and high-quality client experienceExecuted marketing initiatives by coordinating in-studio events, introducing promotional campaigns, and driving participation to meet business and community goalsManaged customer engagement strategies, addressing inquiries and resolving escalated concerns to foster loyalty and create a welcoming community atmosphereAnalyzed sales performance and client feedback to identify trends, develop actionable insights, and recommend strategies for boosting membership retention and satisfactionSupervised and trained team members to uphold brand standards, ensuring consistency in service delivery and alignment with organizational valuesSupported visual merchandising efforts, maintaining retail displays that aligned with marketing campaigns and drove in-studio salesCollaborated with regional leadership to align studio goals with broader company objectives, contributing to increased client engagement and operational successStreamlined administrative processes, including financial reporting, inventory management, and payroll coordination, to optimize efficiency and accuracyFostered community engagement by organizing and promoting events that strengthened connections between members, instructors, and the brandActed as a liaison between corporate leadership and studio staff, ensuring effective communication and implementation of company initiatives

Greater Seattle Area

Provided exceptional customer service by greeting clients, addressing inquiries, and resolving concerns to ensure a positive and welcoming studio experienceSupported marketing efforts by promoting new classes, events, and membership programs to drive customer engagement and retentionMaintained studio operations by managing check-ins, class bookings, and retail transactions, ensuring an efficient and seamless workflowAssisted in the execution of in-studio events, coordinating logistics and creating an engaging environment to strengthen community connectionsMonitored inventory levels for studio merchandise and supplies, coordinating with the team to ensure timely restocking and availability of itemsCollaborated with team members to enhance the customer experience, identifying opportunities to personalize interactions and improve satisfactionCommunicated effectively with instructors and staff to relay important updates, ensuring alignment and consistency in daily operationsMaintained studio cleanliness and organization to uphold brand standards and create an inviting atmosphere for membersLeveraged feedback from clients to inform operational improvements, contributing to enhanced experiences and stronger customer relationshipsSupported administrative tasks, such as data entry and reporting, to ensure accurate record-keeping and efficient studio management

Greater Seattle Area

Directed all aspects of daily operations, including staff management, financial oversight, and inventory control, to ensure smooth and efficient business performanceDesigned and implemented marketing campaigns to promote seasonal events, new menu items, and retail offerings, driving community engagement and increased revenueStrengthened community relationships by organizing local events and collaborating with nearby businesses to foster a sense of connection and shared purposeOversaw the hiring, training, and development of staff, building a high-performing team dedicated to delivering exceptional customer experiencesManaged vendor relationships and negotiated contracts to maintain inventory levels, ensuring timely procurement of supplies and adherence to budgetary goalsAnalyzed sales data and customer feedback to identify trends, optimize pricing strategies, and enhance service offerings, resulting in improved customer satisfaction and profitabilityMaintained a strong brand presence through social media engagement, creating content and promoting events to increase visibility and attract new customersDeveloped operational systems and procedures to streamline workflows, improve efficiency, and enhance team collaborationCoordinated the creation and execution of in-store merchandising displays aligned with marketing campaigns to boost retail sales and customer interestDelivered exceptional service by addressing escalated concerns, ensuring all guests experienced a welcoming and enjoyable visit

Directed daily station operations, overseeing a team of staff and volunteers to produce high-quality programming that engaged and entertained the campus communityDeveloped and executed marketing campaigns, including social media strategies, event promotions, and cross-campus collaborations, to increase listenership and community involvementCultivated relationships with local influencers and artists, organizing interviews and live events that aligned with station branding and fostered community connectionsSpearheaded campus-wide initiatives, creating opportunities for student participation and enhancing the station’s presence as a hub for creativity and collaborationAnalyzed audience data and engagement metrics to identify trends, refine programming, and optimize promotional efforts, resulting in increased listener loyaltyProduced and hosted on-air segments, ensuring content adhered to FCC guidelines while maintaining a compelling and entertaining formatManaged station budgets, allocating resources strategically for equipment upgrades, promotional materials, and operational needs to align with long-term goalsCollaborated with campus departments and student organizations to promote events, enhance station visibility, and build partnerships that supported mutual objectivesSupervised the planning and execution of on-campus events, from concerts to fundraisers, to build brand equity and foster a sense of communityCreated comprehensive training programs for new staff and volunteers, equipping them with technical skills and an understanding of broadcasting principles

San Bernardino

Compile company data to produce detailed Monthly Board Reports, incorporating series production summaries, station events, and social media coverageCoordinate with Heads of Production for network series to assess progress toward achieving network goals and ensure alignment with station objectivesAssist in the production process for 10 episodes of The Whistle, including conducting program research, supporting production set-up and breakdown, and transcribing episodesConduct in-depth research to support program development, identifying relevant trends and content opportunities that align with community interestsTrack and document production milestones to ensure timely delivery of content and maintain accurate records of production activitiesCollaborate with the marketing team to track and report on social media engagement and audience feedback to inform future programmingProvide logistical support for station events and productions, ensuring smooth coordination between departments and adherence to project timelinesAnalyze audience data and trends to provide insights that guide the development of new programs and content strategiesDevelop and maintain detailed production schedules and content tracking systems to ensure efficient project management and timely execution

Assist staff and work independently to produce high-quality videos of events, short-form documentaries, and narrative stories that engage and inform viewersPerform post-production tasks, including video editing and assistant editing, to ensure seamless and polished final productsCollaborate with team members to capture and organize footage, ensuring adherence to project timelines and client specificationsMentor and support fellow students in developing video production skills, providing guidance on technical aspects such as camera operation, editing software, and storytelling techniquesManage and maintain video equipment, ensuring all tools are ready and functioning properly for shootsWork with clients to understand their vision and translate that into compelling visual narratives through creative editing and productionEnsure all video content is delivered according to project specifications, meeting high standards for quality and technical accuracyContribute to brainstorming sessions, offering creative input for new video concepts and approaches to storytellingAdapt to various production environments, working both on-location and in studio settings to capture the best possible footage

Bachelor'S Degree, Film/Cinema/Video Studies , Art

Activities and Societies: Alpha Phi Omega, Kappa Pi, Web Design, Screenwriting, Photography Club, Hip Hop Club

High School

Activities and Societies: CheerleadingStudent Store Crew Member -