Phoebe Cates Tabernero Email & Phone Number

Dispatcher - 3 years for a roadside company in the United States. As a skilled Dispatcher, I efficiently manage all inbound and outbound communications, ensuring seamless coordination of towing services. My responsibilities include:- Coordinating job assignments and inquiries with various business entities- Providing accurate quotes and negotiating rates- Monitoring dispatched calls to guarantee high-quality service and precise ETAs-Delivering exceptional customer service through timely email updates and follow-up calls-Processing payments and managing client transactions-Managing scheduling and rescheduling requests with precision and professionalism

- Helping consumer understand the bills.- Answering all questions about service application, disputes, dues dates and etc.- Explaining basic bill summary.- Submitting cases for urgent report for hazardous concern.

- Troubleshooting Internet connection and analyzing the problem.- Troubleshooting customer’s devices.- Explaining basic bill summary.- Troubleshooting phone/landline problem.- Setting up a technician visit for hazardous concerns.

LOB Line of Business: Copper line AccountBusiness Account (Tech issues)Residential AccountOnBoarding AccountBasic Billing- Troubleshooting Internet connection and analyzing the problem.- Troubleshooting customer’s devices.- Explaining basic bill summary.- Troubleshooting phone/landline problem.- Assisting both residential and business customers.- Setting up a technician visit for hazardous concerns.

- Helping customers troubleshoot wireless connections.- Explain bill charges, processing payments, payment extension etc.- Assistance in basic troubleshooting on computers, cellphones etc.