Phoebe Chang Email & Phone Number

Phoenix, AZ, US

• HotFootRecruiters is a top-tier recruitment agency, connecting talented individuals with desirable job opportunities across industries. Our experienced recruiters provide personalized guidance and preparation to.
• Develop and manage outreach strategy using automation, planned marketing strategies
• Develop and manage digital media strategy (i.e. Website SEO, Blogs, Social Media, Paid Ads, etc.)
• Maintain and augment sales pipeline for recruiting and account management teams
• Drive the full sales cycle from the initial communication to closing the sale to account delivery
• Attend networking events to promote & enhance the Hotfoot brand and solidify client partnerships

Tempe, Arizona, US

• Account Management –
• Reached 6 figures in sales during 2019 & grew 2x in revenue the 2nd year
• Built offline sales funnels for lead generation and order management & trained a team of 3 to help operate the process
• Streamlined our dropship fulfillment process to serve multiple online retailers such as Wayfair, Target, Kroger, BBB
• Manage and maintain relationships with new & existing retail accounts: Target, Walmart US/CA, BBB, Party City US, Ace Hardware, Party City Puerto Rico, H-E-B, etc.
• Manage and maintain relationships with catalog buyers: Starcrest, Silver Star, Sporty’s Wright Bros Collection, TFH etc.

Tempe, Arizona, US

• Created a CRM system, manuals and guides to onboard & manage a team of 12 VAs in the Philippines via Slack & Trello
• Maintained 99% positive reviews on our Amazon account in the last 12 months (15K reviews total)
• Collaborated with HR on developing bi-yearly performance review metrics & payout bi-weekly pay + bi-yearly bonuses
• Hired, trained & manage 12 PH team members and 1 team lead in the U.S. on the following operational support tasks: - Customer messages, emails, calls for product inquiries, replacement or return requests, wholesale.

Tempe, Arizona, US

• Strategic Planning –
• Created & executed monthly marketing plans to maintain consistent brand image and personality across platforms
• Develop brand awareness through social media and promote products through Google Ads and Facebook Ads
• Expanded the marketing department, trained and manage 4 more team members who work on different accepts
• Organized the structure & worked with designers to build 3 of our Amazon storefronts for 2000+ products
• Designed the process for creating supporting banners & crosslink for our Amazon listings to maximize sales opportunities

Santa Barbara, CA, US

• Helped train and managed 6 Marketing Operations Managers through slack communication.
• Created new content (e.g. presentation, documents) for coaching new Marketing Coordinators.
• Reported and provided insight into higher management regarding improvements we can improvise.
• Obtained an 84% of coaching session booking rate compared to the 70% on average; while my MCs recruited more than 2k+ Elite Notetakers in three weeks.

Santa Barbara, CA, US

• Managed and trained a team of 20+ Regional Leads while using YCBM, Slack and G Suite to facilitate the program
• Held over 300 webinars to train new Elite Notetakers with their total confidence rate of 8.6/10
• Supervise several campuses’ progress in recruiting by having a regional goal and weekly meetings
• Manage 500+ Elite Notetakers in five different campuses remotely to maintain high upload rates

Santa Barbara, CA, US

• Hosted one-on-one onboarding sessions to train new DMCs
• Managed digital marketing coordinators remotely by sending out weekly blog assignments
• Proof-checked DMC weekly posts to ensure all information is accurate and followed their guidelines
• Took initiative to update hours and reported to the supervisor weekly through slack communication

Santa Barbara, CA, US

• Created and designed my website through Pantheon to host Wordpress.
• Posted weekly for over 20 weeks with diverse contents including study tips, travel hacks, and life advices.
• Worked remotely in different countries but still maintained 100% response and upload rate.
• Targeted college students; utilized SEO by positively integrated StudySoup materials with relevant topics

Santa Barbara, CA, US

• Develop marketing strategies for different schools to bring over 20k Elite Notetakers to StudySoup
• Work directly with the Head of Operations, accurately report the progress of each campus
• Oversee 40+ schools (100+ marketing coordinators) across the nation by daily check-ins via slack/text/call
• Manage Arizona State University team in-person, recruited 50% of the team members who recruited over 1.2k leads in a month (#2 school in the nation)

Santa Barbara, CA, US

• Organized, stored, packed and shipped the textbooks to the company in a timely manner
• Performed persuasive communication skills result in buying over $5000 worth of textbooks
• Handled digital transactions or cash and reported correctly to my team for reimbursement
• Became and maintained as the top performer since week one when the program was launched

Santa Barbara, CA, US

• Maintained a 95% upload rate throughout the semesters
• Utilized MailMerge and Blackboard to share the links of my notes
• Sold over 350 study guides and weekly notes within 2 semesters
• Referred over 130 people via social media and in-person conversations

Scottsdale, AZ, US

• Spread awareness for the issue of child abuse and neglect by fundraising for the national child abuse hotline and backpacks for abused kids in Phoenix
• Completed qualification as event coordinators by maintaining $700 profit during the first two weeks and promoted to leadership
• Coached and interviewed 3-4 new event coordinators per month while motivating the team to hit leadership qualifications
• Maintained as the high roller of the office and launch the Diamondbacks Summer Tickets Sales campaign

Tempe, AZ, US

• Managed the welcome desk and resolved customer inquiries about ASU, Pathways Programs, IEP and basic technical issue both in-person and via phone calls with 100% satisfaction rate
• Volunteered for special projects: new student registration, airport pick-up, documents review and translation (English-Chinese), prospective students phone calls
• Initiated the update of the program's flyers, posters, digital slideshows, and official media account (WeChat)
• Created an SOP for tasks and train employees on resolving customer inquiries and basic technical issue systematically

San Carlos, California, US

• Sales outreach via Facebook, LinkedIn, Instagram and connections
• Set up a lead list and follow-up with leads via phone call and email
• Communicate directly with the co-founder through Slack with challenges and objectives

• Contributed to brand development including identity and design
• Contributed to creating a go-to-market strategy; developed a social media marketing plan
• Identified over 50 prospect leads and investors for the early stage startup regarding higher education
• Assisted in the organization launch party (e.g. design invitations, the outreach of invitees, etc.)

Tempe, AZ, US

• Guided 19 students to become independent and involved with their new university life through 10+ lessons and mandatory 1-1 office hours resulting in a 92% of the class average score
• Supervised the Teaching Assistant by involving her with grading and teaching lessons
• Provided detailed feedback regarding the students' resumes, cover letter, and semester plans
• Promptly organized the class BlackBoard by adding new resources, sending reminders and more

Tempe, AZ, US

• Worked closely with the instructor to develop my own lesson and assignments
• Graded and navigate BlackBoard to input students' grades in a timely manner
• Taught demo lessons to familiarize with teaching and the operation of classrooms
• Supervised class attendance, maintained records and followed up with students who needed help

Zurich, Zurich, CH

• Gathered all students' basic information from faculties and staffs
• Collected and organized the pictures presented in the "memories section"
• Persuaded over 300 students to participate in individual photo taking in 3 weeks
• Adviced on the design of the yearbook and kept count of quotes and photos taken

Zurich, Zurich, CH

• Provided articles and photographs for all issues
• Assured all issues are reviewed and ready to be published on time
• Re-established a new design and style of writing for the IMPACT Magazine
• Acted as the manager who assigned the team with different tasks in the first four issues

Bachelor’S Degree, Psychology

Exchange Semester, Business, Management, Marketing, And Related Support Services

International Baccalaureate, Ef Academy Torbay