Phoebe Gonzales Email & Phone Number

Front Desk Reception:Check-In/Out patients, update insurance/address/phone numbers, collect co-pays, answer phones, schedule/reschedule appointments, manage all office incoming faxes, manage medical records requests (incoming and outgoing), scan documents into patient charts, drop charges for EKGs, and other miscellaneous office tasks.Call Center:Answer all incoming calls for scheduling for five cardiology offices and schedule/reschedule patients accordingly, and connect callers with the appropriate person if able to transfer or direct them to the correct option off the phone menu.

Call Center!Web Assistance: Assisting clients with their online accounts including, but not limited to: troubleshooting connectivity errors, password resets, username recovery, and setting up accounts for clients and financial representatives.Initial Claims:Step one of the initial claims process; taking information on the deceased person, addressing beneficiary information, and sending out (and explaining) the claims packet to the appropriate person.Check-By-Phone:Taking payments over the phone using the company form.Triage:Acting as one of the operators, connecting/transferring clients to the appropriate department.DATA ENTRY:Entering handwritten/typed information from forms filled out by clients presented in a "clip" in the data entry program; reporting errors in clips (upside down, poor quality, etc.) to the Data Management Team.

Food prep, cook, and serve, cash handling, inventory, cleaning.

Call Center role. Providing intersectional, trauma-informed listening and understanding to survivors of domestic and sexual assault, providing resources to survivors, and working as a team to put together a database of respective resources.

Camp Lejeune, North Carolina, United States

Cash register, serving food, stocking cooler and utensils, cleaning/dishwashing.

Serving tables, answering phones (take-out and delivery orders/general questions), cash register, cut table, food prep, dishwashing, cleaning dining room and bathrooms.

Associate Of Arts - Aa, Humanities

Music Performance, Trombone

Education record

Activities and Societies: Concert Band, Brass Quintet, Marching Band, Pep Band, and Jazz Band.