● Gathering data and analyzing business and user needs in consultation with both business managers and end users.● Translation of business/end user requirements into functional technical specifications● Acting as a liaison between developers and end users to ensure technical compatibility and satisfaction● Documentation, including functional and design specifications for applications to be developed● Analysis of complex business problems and assessment of how automated systems can be implemented to solve them● Formulating and defining the objectives and scope of business systems● Monitoring adherence to and refining SDLC processes, IT standards, policies and procedures● Coordinate and oversee testing with end users and facilitate communication of testing results to the development group

● Translate end user specifications into functional and technical design documentations● Prepare accurate and detailed requirement specifications documents, user interface guides, and functional specification documents● Ensure documentation is accurate and meets standards for quality, coverage, format, and style● Work closely with Developers, System Engineers, and Project Managers to translate functional designs into technical design documents● Interact and work directly with network and development teams● Manage any change requests related to the working project plans daily to meet the agreed deadlines● Facilitate effective communication among business and technology teams● Successfully engage in multiple initiatives simultaneously

● Write functional business requirement documents for ongoing projects● Translate processes into data requirements for customized reporting● Develop test plans and test scripts and conduct User Acceptance Testing to satisfy the business requirements● Interact and work directly with the application development team● Facilitate effective communication among business and technology teams● Work closely with business units to assure project completion● Engage business and IT stakeholders to ask appropriate questions, document results, communicate back to the project team, and translate the information gathered into requirements for file transfer agreements with business partners● Provide ongoing support for data exchanges currently in production● Streamline operations and increase efficiency● Run weekly change control meeting

● Responsible for deployment, support, and user accounts of Microsoft Dynamics financial management software● Upgraded financial Great Plains system to Dynamics● Work with application and application owner to develop business process change & training documentation● Develop, document, and execute test plans● Facilitate effective communication among business and technology teams● Interact and work directly with the application development team● Perform unit, smoke, integrated, and regression testing● Support the design and deployment of a global SharePoint implementation● Create, update, and support SharePoint sites and functionality● Design, build, deploy, and maintain site collections, lists, document libraries, advanced content types, and other customizations● Ensure the integrity and security of SharePoint data in accordance with business requirements regarding privacy, security, and regulatory compliance● Enforce site standards (layouts, security processes, etc.) to ensure that governance policies and processes are maintained● Troubleshooting, researching, resolving user issues, and complex server/application issues specific to SharePoint and other integrated services● Maintain IIS application pools● Installing, testing, and configuring environment for future upgrades, service releases, patches, and custom code deployments● Implementing process driven workflows via SharePoint Designer and Visual Studio .NET● Maintain InfoPath forms services as well as designing and maintaining the forms● Experience configuring web servers and deploying applications using Tomcat

● Completed SharePoint Portal 2003 upgrades and migrations to MOSS● Performed administration of SharePoint MOSS server farm including deployment of custom web parts, templates, solution packages and features ● Site customization, including setting up securities, designing site structure and content types● Worked with counterparts around the world● Provided level 3 troubleshooting assistance and support to users and developers● Created site collections and sites as needed; backup and restore sites● Perform basic SQL Server administration including database creation, backup and restoring● Designed and implemented custom workflows using SharePoint Designer and content management solutions● Met with end-users to help design, modify, maintain and implement custom document workflow solutions for the purpose of tracking, logging, check-in/check-out of documents● Interacted with users and executive groups to help define the business needs and translated those needs into a solution of value● Developed and documented procedures and best practices● Expertise understanding of MOSS 2007 architecture and design experience including Web Applications, Site Collections, Sites, Sub-Sites, Web Parts, Active Directory authentication, Search and integration with other Microsoft products including Exchange and Outlook

● Supervised the daily operations of the Data Integrity staff● Performed project manager duties to make sure project goals of team are met● Data Services representative in daily change management meetings● Supervised routine and adhoc data and process analysis● Managed user accounts, teams, security groups in SalesLogix● Provided ongoing support and maintenance of the SalesLogix system in evaluating the addition of new functionality or fields● Performed SalesLogix pick list updates, manage lookups, manage client licenses● Responded to notification of low disk space of SalesLogix server; analyzed and resolved issues● SQL database administration and development of T-SQL queries for our Data Services teams use● Designed basic KnowledgeSync queries, events, and scheduling using the administrative tools● Defined KnowledgeSync subscribers and subscription groups ● Performed SharePoint site administration, including security and development/access of web parts

● Provided technical expertise and management of ongoing company-wide migration to MOSS 2007 application platform from existing Windows SharePoint Server 2003● SharePoint site administration, enterprise content management, file management, versioning, workflow, and user/document collaboration management within the MOSS 2007 application platform● Design of the Lending.com intranet via SharePoint● SharePoint Server MOSS 2007 / WSS 3.0 / WSS 2.0 experience including extensive experience in installation, configuration and administration ● Supported ticket administration via proprietary PHP application (web interface)● Windows Active Directory Group Policy Management & Exchange account administration and management● Development environment creation via MS Virtual Server R2● VMWare Virtual Infrastructure Client management● Veritas Backup Exec 11d Management● Virus program implementation and maintenance – Symantec Anti-Virus 10.0● Blackberry Enterprise Server implementation and maintenance● Goodlink Server implementation and maintenance● NICE implementation and maintenance● Cisco IP implementation and maintenance● SMS Installer and Admin Console● WSUS management

● Respond to hardware and software related trouble tickets entered through Siebel● Install software such as MS Office, XP, 2003, Visio, Project, Oracle, SecuRemote, Secure CRT, and VNC● Configure desktop and laptop computers for internal employees by using RIS● Deploy new computers and ensure proper transfer of all user settings and files● Active Directory and Exchange Account Administration● Support all remote offices with Microsoft Systems Management Services (SMS )● Install printers, configure dial-up access, and set up email ● Pushing updates via Microsoft WSUS● Virus detection and prevention on servers and desktops● Support all Windows servers, making sure all services are properly running, all patches are up to date, disk space is appropriate, event logs are clear, and BIOS is up to date