Phoebe Howard Email & Phone Number

Welcome to my page! 🌟 I'm "Feebs", the SaaS Implementation Manager who transforms complex processes into seamless, engaging experiences. With a proven track record of >100% KPI achievement for three consecutive years, I thrive on challenges and relentlessly seek areas for improvement.My secret sauce? An insatiable curiosity about the people around me, coupled with technical prowess and collaborative finesse. By understanding each team member's role and motivation, I create an ecosystem where everyone excels - and our projects soar. *Key Achievements:*🚀Slashed implementation timelines by 37%, reducing median customer go-live from 110 to 69 days🚀Achieved the fastest median go-live time globally at 69 days, outpacing company target by 23%🚀Secured the highest global Customer Satisfaction (CSAT) rating among Implementation Managers with an exceptional 4.8/5🚀Maintained >100% KPI achievement streak for every bonus round*My expertise lies in:*🎯 SaaS Implementation and Integration: Seamlessly weaving SaaS solutions into the fabric of customers' systems🎯 Project Management: Ensuring every project runs smoothly like a well-oiled machine🎯 Creative Problem-Solving and Innovation: Adapting, innovating, and creating to overcome challenges and streamline processesI'm energized by witnessing the positive impact technology has on businesses, empowering them to streamline operations, enhance productivity, and hit their strategic goals without missing a beat. My commitment to customer success extends beyond implementation, providing ongoing support and training to unleash the full potential of SaaS solutions.Driven by a hunger for growth and feedback, I'm always pushing boundaries and raising the bar for what's possible in SaaS implementation. If you're looking for an experienced and dedicated implementation manager to guide your organization through its digital transformation journey, let's connect!Ready to ignite your SaaS implementation? Contact me at: phoebe.c.howard3@gmail.com.

Listed skills include Customer Service, Microsoft Office, Touch Typing, Microsoft Excel, and 13 others.

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  Implementation Manager

  Enboarder

  Feb 2023 - Present - Austin, Texas, United States

  • Slashed implementation timelines by 37% reducing the median customer go-live from 110 to 69 days through pioneering new resources and processes.• Achieved the fastest median go-live time globally for Jul-Dec 2023, at 69 days, outpacing the company target by 23% (90 days).• Secured the highest global Customer Satisfaction (CSAT) rating among Implementation Managers with an exceptional 4.8/5.• Maintained >100% KPI achievement streak for every bonus round, directly contributing to accelerated project completions.• Executed flawless customer handovers with a >98% satisfaction rate from internal teams.Implemented robust project governance, resulting in 100% of projects completed within scope, and >85% on time.